开罗机场诺富特酒店 4 星

客户意见评级 (ALL 评级) 3.7/5 702 评论

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Po Box 8 Cairo Airport, 11776 开罗, 埃及

描述

酒店其他优惠

  • 24 小时免费机场穿梭巴士

  • 2 个游泳池

  • 免费无线网络

  • 10 间可灵活调整的会议室

  • 健身中心

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酒店位置

开罗机场诺富特酒店

Po Box 8 Cairo Airport
11776 开罗
埃及

GPS:30.120944, 31.403

电话
传真 +20 2 22693530

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.7/5  702 评论

TripAdvisor 评级  4.0/5  2,407 评论

Great experience

Tripadvisor 评级 5.0/5

rommelq2016 经 TripAdvisor 认证的评论

Very good accommodation I come here for a business trip and I found all I need start with front desk staff who was very friendly and efficient especially Yasmin who helped me a lot and the room was very nice with a pool view and the shuttle bus service was great I highly recommend this hotel

Dear rommelq2016, We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Clean comfortable hotel - awful shuttle service and food

Tripadvisor 评级 2.0/5

danielledoc123 经 TripAdvisor 认证的评论

Clean modern airport hotel, with comfortable beds. It was badly let down however by 2 issues - the shuttle and the food. Shuttle - advertised as free 24 hour service. On arriving to Cairo however it is extremely difficult to actually use it. You have to ring the hotel reception and wait 30 minutes, which isn't easy unless you have an Egyptian mobile. They ignored my messages sent in advance with our flight details, so we had a stressful wait in the blazing heat with our toddler. Thankfully a group of French tourists beside us in the queue were able to ask a local taxi driver to make the call. It’s easy to get the shuttle from hotel to airport. The Italian food (Primavera restaurant, beside the pool) - the pizzas had NO tomato on them so were basically cheesy bread with toppings, and the "tenderloin" beef was inedible - tough and chewy, the pepper sauce was actually just watery gravy. The "risotto" was just plain rice in a bowl served upside down. We tried to highlight this to staff but were ignored and had to pay the full amount.

Dear danielledoc123, Thank you for taking the time to tell us about your experience at the Novotel Cairo Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Atta ELDESSOUKY General Manager

OK for a stop over

Tripadvisor 评级 3.0/5

SilverFang13 经 TripAdvisor 认证的评论

Novotel Cairo Airport Hotel (room 364, king bed) +Near the airport (17min walk) but there is free shuttle bus from and to airport (but must contact the hotel when at the airport). +TV, Hair dryer, Safe box, Kettle, Refrigerator, +Gym (but I dont know if its free), and swimming pool. +ATM and small shop near the lobby. +View to the swimming pool from the room. -Very bad Wi-Fi from the room. -Room was not clean. A cleaner asked if the room was good and I told them no, told the person they missed plastic caps on the floor from previous guests and stains on the bed sheet and bathroom floor. -For shuttle bus from airport we must call them, and they dont even have WhatsApp for that. Tourists dont want to make phone calls abroad and not always having mobile data. Luckily I had mobile data and contacted my guide on WhatsApp who contacted the hotel for the shuttle bus, because the airport information desk couldnt help to make a call. The number is +201147404400. Better have shuttle bus going every 30min so tourists know, thats what they say in the reception to the airport but not from airport. So if you need shuttle bus to hotel, contact them. And if you need shuttle bus to airport, just go down to the lobby and its ready. +/- I mailed and asked how much the early-check-in cost and hotel replied 30 US dollars but when arrived they said 40 USD, luckily I had proof on the mail and showed the reception and they let me get it for 30 USD, the price should be added in the hotel description so its clear for everyone and no need to ask the hotel about it. Uber to the city center is around 45min and cost 5 US dollars. Breakfast was not included, so dont know if its good or bad (had to check-out early anyway). I give this hotel 3.5 of 5, If the room had better Wi-Fi and was cleaner, and shuttle bus easier to get from airport I would give this 5 of 5.

Dear SilverFang13, Thank you for sharing your detailed feedback about your recent stay at Novotel Cairo Airport Hotel. We sincerely apologize for the issues you encountered during your visit. Your comments about the cleanliness of the room and the Wi-Fi connection have been duly noted, and we will address these with our housekeeping and IT departments to ensure a better experience for our guests. Regarding the shuttle service, we appreciate your suggestion about having more frequent trips to and from the airport, and we will review our procedures accordingly. We also acknowledge your feedback about the early check-in cost discrepancy, and we will work on making this information clearer for future guests. We hope that despite these shortcomings, you had an overall pleasant stay with us. Best Regards, Atta El Dessouky General Manager

Very beautiful hotel rooms, a very nice place, the staff are very smiling, very quiet, close to the airport goods staff

Tripadvisor 评级 5.0/5

Toaa M Couples - 经 TripAdvisor 认证的评论

Very beautiful hotel rooms, a very nice place, the staff are very smiling, very quiet, close to the airport,.and it was really a beautiful time,a beautiful swimming pool, a very .beautiful restaurant, and the food is good and of many types..

Dear Toa M, We very much appreciate your comments regarding your stay at the Novotel Cairo Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta ELDESSOUKY General Manager

Good stay

Tripadvisor 评级 5.0/5

Guillermo A 经 TripAdvisor 认证的评论

Very good accommodation I liked my stay here verybgoos staff and rooms are very clean especially front desk staff they helped me alot and they are very efficient I want thank yassmin who helped me alot for sure I will come here again thank you novotel

Dear Valued Guest, We would like to take the opportunity to send you our sincere appreciation and thankfulness for your great feedback upon your stay at Novotel Cairo Airport and for your kind support. Your feedback is not only essential but is also a helpful tool to measure the level of service we extend to our guests and at the same time provides us with an opportunity to improve our standards. It will be our great pleasure to host you soon again for another fantastic time at our hotel and all our team is looking forward to welcoming you back. Best Regards, Atta El Dessouky General Manager

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其他网络用户评价我们的酒店

  • 1,315 评论 9/10 位置
  • 3,089 评论 7.2/10 房间
  • 5,782 评论 8.6/10 服务
  • 289 评论 2.6/10 上网
  • 1,547 评论 6.4/10 清洁度
  • 1,379 评论 8.7/10 食物
  • 589 评论 5/10 舒适度
  • 459 评论 5.5/10 设施

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