南鲁昂诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.1/5 1,232 评论

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Angle Avenue de l'Université, Rue de la Mare Sansoure, 76800 圣艾蒂安迪鲁夫赖, 法国

描述

酒店其他优惠

  • 步行 10 分钟可达 Zénith 体育场和展览中心

  • 位于森林边，拥有宁静的环境

  • 5 月 5 日至 9 月 30 日，非恒温室外游泳池开放，环境安静

  • 545 平方米（5,866 平方英尺）的模块化会议场所，拥有自然采光

  • 免费封闭式室外停车场

我们的客房

酒店位置

南鲁昂诺富特酒店

Angle Avenue de l'Université, Rue de la Mare Sansoure
76800 圣艾蒂安迪鲁夫赖
法国

GPS:49.389931, 1.059331

电话
传真 +33 2 32 91 76 86

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.1/5  1,232 评论

TripAdvisor 评级  3.5/5  892 评论

Bugs, dirty toilet, dirty bathroom, dirty towels NOT 4 stars

Tripadvisor 评级 1.0/5

Voyage288464 经 TripAdvisor 认证的评论

We were given a room that has been renovated!!! Bugs on the carpet in the corridor. Be aware that dogs share the same part of the hotel as those with no pets! can you imagine what you might be walking on? KEEP YOUR SHOES ON. The toilet cover had not been cleaned for a long while (yellow). The new bathroom: water does not drain, the drain cover was very dirty, the shower tray was so slippery that a towel was required in order to have a shower safely, the finish of the bathroom was appalling at best peeling ceiling, corners of the shower not sealed. Extractor fan full of dust. One bathrobe was stained and smelly returned on arrival. The following day we discovered that one of the bath towels had the same issue, returned to the front desk, unable to complain to a manager as it was sunday! and no-one bothered to contact me in 4 weeks (only after I sent a very long email with photos). The king size bed is in fact 2 singles put together, but not tied together which mean that you sink in between the 2 beds if you happen to be in the middle of the bed! See standard reply from the manager ignoring all the issues raised. Whilst the location is perfect the fact that THE BATHROOM, TOILET AND BEDROOM ARE NOT CLEAN is not acceptable. Reply from the manager Nous venons de prendre connaissance tardivement de votre mail ainsi que des désagréments qui ont altérés la qualité de votre séjour et croyez que nous en sommes désolés. Nous sommes désolés que la prestation en chambre n’ait pas été à la hauteur de vos attentes, et soyez assurée que nous partageons et sensibilisons nos équipes . Notre hôtel est en cours de rénovation et les chambres le seront également dans un futur proche pour regagner la qualité que nos clients attendent. Veuillez recevoir encore toutes nos excuses et nous créditerons votre carte de fidélité de 4000 points.

Hotel goes trough renovation this year, which is needed

Tripadvisor 评级 3.0/5

jglaw Couples - 经 TripAdvisor 认证的评论

Although our executive room on the ground floor was in good shape, the hotel obviously needs a renovation and is worn out. Renovation is announced on the spot up to 2024, but I was told by the lady at the desk it would no more be a Novotel. Special thanks to te rude young guy who tended the bar en was unable to do his job on a professional way. We had a generous buffet breakfast with outdoor seating, and freshly pressed orange juice at no charge. Free gated outdoor parking, small pool.

Dear Madam, Dear Sir, I thank you telling us more about your experience in our hotel. I'm sorry to see your stay did bring you some disappointment... Indeed, our hotel is going to be renovated but we will keep the Novotel brand ; the fact is we no longer belong to Accor legally speaking. I'm sorry if you felt offended by one of my colleague at the bar ; the attitude you mentionned is not acceptable and it would be great to hear from you more details about that situation. Otherwise, your comment has been shared with the F&B Manager so that we can see with the team and take the right measure to improve ourselves for the future. I'm glad to see you liked the other amenities, such as the safe and free parking and also the buffet breakfast. We would like to thank you again for your trust and we apologize for the inconvenience. We sincerely hope to share the result of the important renovations with you in a next stay in 2024. Kind regards,

One night was enough.

Tripadvisor 评级 3.0/5

J0lly_J0hn Couples - 经 TripAdvisor 认证的评论

Average business style hotel on the edge of Rouen. The front of house is light and airy and the grounds are well kept. The staff were cheerful and polite. We stayed in a ground floor room. While the room itself was a good size, it was cramped because of the fold away bed. There was about 15 cm between the bed and the wall. There were not many power points to use. The bathroom was ok. The soap dispenser had come away from he wall and was left with fitting at the side of the wash basin. There was a separate toilet. The flush got stuck often so leaked water away. There were also a good many cobwebs in the corner. The toilet roll holder was not securely attached to he wall. The restaurant was clean and tidy, but we felt it was quite pricey. It was very crowded at breakfast. The bar was ok, but again more than I am used to paying. The bar staff were excellent. There is seating outside as part of the restaurant and they have an outside pool and tennis court. Parking was OK. Ok for an overnight stop, but I wouldn’t want to stay longer.

Dear Sir, Thank you for taking the time to share your experience in our hotel. I'm glad you liked our outsides and also the staff during your stay, thank you for sharing ! However, I'm sorry to know your stay didn't bring you fully satisfied... Our rooms are 24 m² but the sofa-bed is about 140 cm, I can understand that you don't have so much space around when this one is opened. We do propose a sofa-bed of that size so that it can fit for any children. Moreover, we use to be a business hotel and it is necessary to have an office in each room... We apologize if this configuration couldn't satisfy more your experience. It is unusual to find some broken or more than one technical problem in the room, I'm sorry you that you witnessed. We sincerely hope we can regain your trust for a next stay in 2024 when the hotel will be fully renovated. Kind regards,

Awful Hotel

Tripadvisor 评级 1.0/5

Kellyt000 经 TripAdvisor 认证的评论

What a terrible hotel! The staff were rude and could not care less about our concerns. The rooms were outdated, dark and creepy. The cleanliness was awful with hair in the bath and on the floor. The shower was actually a bath with a shower head. The room key kept failing. The pool was tiny, gated in and had floor tiles missing. The garden area had rusty chairs and broken flooring that several children fell over onto! The breakfast was a joke, the coffee machines kept breaking, there were no plates, the toaster didn’t work, the food and drinks ran out, the tables were dirty and the selection was poor. The surrounding area looked like a building site and the staff just shrugged when they were told about any of the above failings.

Dear Madam, I thank you for sharing your review again about our hotel for the second time after the one on Bookingcom. It is very unfortunate that you have to write a comment again on this subject, I am really sorry that your stay has disappointed you so much. I unfortunately cannot tell you more about what has already been said by comment via the travel agency, other than that we are again sorry. This experience you have had is not what we try to bring to our customers on a daily basis. Your comments have been seen by the Manager and we will do our best to improve ; hoping to be able to see you again after our renovations in 2024. Kind regards,

Rude receptionist

Tripadvisor 评级 3.0/5

SHIRLEY L 经 TripAdvisor 认证的评论

We have stayed here about 8 times as it is a good stopover on our journey and they take dogs. We have accepted the high price despite the dated facilities, but what I do not accept is rudeness. The staff has always been very friendly, but the girl on the front desk needs some training in basic manners. After what seemed like an age, we were eventually given our room keys. One room would not open, so my husband went back to reception and was told 'you are not using the card properly'. She sent her colleague to open the door, but lo and behold, she couldn't open the door either. We were told to wait in the corridor...with 2 dogs and our luggage. After 10 minutes I went back to reception and asked what was going on. They had given us a key to a room already occupied! So then they found another room and I was given the key and told the room number. I looked at her, expecting some sort of apology for the wait and mix up. Nothing! I couldn't believe how rude she was. The room was stifling and the aircon didn't work properly. This was our last stay at the Novotel and we will stay elsewhere in future. It's a pity, but we don't need to pay high prices for bad service.

Dear Madam, Dear Sir, Thank you for sharing your experience in our hotel and for your loyalty towards our hotel. I'm very surprised and sorry to read your comment and to know that your stay brought you such a disappointment especially because of our staff. You've been already in our hotel and you've used to be welcomed by our friendly staff at the reception desk, I thank you for emphasizing this point. It would seem on that evening you had an inappropriate experience with one of our colleague and I'm sincerely sorry for that. You shouldn't have waited for so long to get a new room and it is unfortunate to see that no apologies or gestures could be made to excuse us for the inconvenience. To apologize for this inconvenience and for the in-room amenities that could not ensure your well-being and satisfaction, I would very much like you to contact us again in order to find out more about your dates of stay and to determine which people were working at the reception that day. As this situation isn't acceptable, we would like to take the necessary measures to avoid any recurrence in the future. Please accept our apologies again for this unfortunate experience with us. If we won't have the opportunity to see you again in the future, we would like to thank you for trusting us during these 8+ stays in our hotel. Kind regards,

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其他网络用户评价我们的酒店

  • 237 评论 9.2/10 位置
  • 634 评论 4.7/10 房间
  • 565 评论 8.9/10 服务
  • 6 评论 4.5/10 上网
  • 224 评论 7.7/10 早餐
  • 213 评论 3.5/10 氛围
  • 198 评论 3.8/10 清洁度
  • 137 评论 4.1/10 设施

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