Rixos Premium Dubrovnik 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 6.243 görüş

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Liechtensteinov put 3, 20000 DUBROVNİK, Hırvatistan

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Otelin konumu

Rixos Premium Dubrovnik

Liechtensteinov put 3
20000 DUBROVNİK
Hırvatistan

GPS:42.64568, 18.09043

Telefon
Faks +385 20 200 020

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Servis aracı
  • Restoran
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel

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Daha fazla bilgi edinin

ALL Puanlama  4.6/5  6.243 görüş

TripAdvisor Derecesi  4.5/5  1.260 görüş

2024 mükemmeliyet sertifikası

Amazing food & fantastic location!

Tripadvisor puanı 5.0/5

Magdalena_Natalia TripAdvisor onaylı yorum

Fantastic location! Amazing food prepared by a Turkish chef, very kind and caring staff and the room was perfect with a beautiful view and nice interior. The cosmetics were from Bulgari and smelled delicious. Just loved it and will definitely come back again 🥰🥰🥰

Perfect stay!!!

Tripadvisor puanı 5.0/5

Bartul J TripAdvisor onaylı yorum

We came for 2 nights stay, which has begun not so good. But we do understand that errors can happen and that hôtel industry is challenging nowadays. We gave our feedback straight away, and it was just perfectly resolved. Team at the front desk with Dijana, Danica and other members are true example of great service. They turned our stay to mémorable one and we will definitely come back. Breakfast is amazing and team member Srdjan at the restaurant was great . Highly recommend.

Dear guest, we are delighted to see such a lovely review. You feedback is additional motivation for us as a team to provide our dear guest most professional service. Our goal is to perfect everything that can be perfect. We would honestly be happy to have opportunity to accommodate you again. Until then, Kind regards, Karlo

Great Value in Shoulder Season

Tripadvisor puanı 4.0/5

bornthatway_traveler TripAdvisor onaylı yorum

- Location: A bit far from Old Town, but that helps keep a quiet, relaxed environment. The hotel extends down toward the sea below with the lobby on an upper floor. Now note: as of March 2024, the city has dug up the main road to access the hotel for repairs. It was a NIGHTMARE getting my electric wheelchair over the bumpy gravel. Hopefully this construction will finish soon. - Ambiance: The lobby feels grand, spacious, and airy, with Adriatic views never out of sight anywhere you turn. The sets of massive windows overlooking the coast invite you to sit and marvel at the water for hours. The hotel has the vibe of a sprawling luxury resort. - Service: I appreciated the helpfulness and professionalism of all the staff at the hotel. Despite only being a basic-level Accor member, I was offered a welcome drink at check-in and an upgrade to a room with a balcony. The man tending the lobby bar at lunchtime did his best to cater to everyone’s needs as the only staff member on duty there, but it still took an inappropriately long time to receive my meal when considering there weren’t many other customers. - Amenities: There’s all the features of a typical premium resort you’d expect, such as restaurants, pool and fitness center, game room, boutiques, and a spa. - Room: My quarters came with a stunning balcony with sublime vistas of the Adriatic. The room itself was full of space and light. I didn’t appreciate the setup of two twin beds pushed together to form a king bed, but that’s the downside to many places in Europe. I found everything to be very clean. My room keys, made of wood to presumably promote sustainability, began malfunctioning toward the end of my stay, but it wasn’t a huge deal. Overall, the room was delightful and quiet. - Value: Nightly rates can soar pretty high during summer months, but off and shoulder season prices make the Rixos a bargain. Food costs at the lobby bar, though…ridiculous. 30 bucks for a tiny portion of chicken. At least breakfast was included in my rate…I don’t wanna know how much it might’ve cost! I would return to the Rixos on my next visit to Dubrovnik.

Dear guest, we are very grateful for such a nice review that you wrote us. Such kind words motivate us to do our work better every day so our guest would be satisfied. We are sincerely hope that you will be our guest again and it would be pleasure to accommodate you again. Until then, Kind regards, Karlo

Wonderful relaxing break

Tripadvisor puanı 5.0/5

Stewart G TripAdvisor onaylı yorum

We had a wonderful stay! The staff were all lovely and really looked after us. The buffet dinner and breakfast were both delicious, lots of choice. We did not have dinner included but it was €45 each if we wanted. This meant we could go into Dubrovnik old town to eat if we wanted. We had 2 days of beautiful weather, so we went out and about. The third day was awful, windy and rainy, but thanks to hotel facilities, we spent all day there comfortably; leisurely breakfast, workout at the gym, chill out in the wonderful spa, swim in the indoor pool, then dinner. The Old Town was walkable, a 20 stroll - easy and downhill on the way in, uphill on the way back, so we got a taxi back sometimes. We had a sea view room which was totaloy worth it for the stunning views. Beds were incredibly comfy and made it hard to wake up for breakfast. I can’t wait to come back!

Dear 960stewartg, Thank you so much for your wonderful review! We are absolutely delighted to hear that you had a great experience during your stay with us. At Rixos Premium Dubrovnik, providing exceptional service and creating memorable experiences for our guests is our top priority, and we are thrilled that we were able to exceed your expectations. Your kind words mean a lot to us and serve as a great motivation for our team to continue delivering outstanding hospitality to all our guests. We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the near future. Warm regards,

Absolute nightmare - safety and financial fairness concerns

Tripadvisor puanı 1.0/5

tyatyatyatyatya TripAdvisor onaylı yorum

This review has been due for some time now but we’ve been traumatised by our experience with the hotel and it took us time to even be able to write about it. The extend of the issues and total failure by hotel stuff/ customer service manager to address them was just shocking in a lot of ways. If I could give a zero rating, I would have done it 100%. We were staying at Rixos Dubrovnik from the 30th of April to the 5th of May 2023. In fact, the occasion for our stay was nothing less but our wedding. We loved Dubrovnik and came all the way from Australia. We stayed at this hotel a year prior (May 2022) and really enjoyed it, so we decided it would be great to choose it as a base for our wedding week. We had a large booking (9 rooms!) and my partner is an Accor diamond tier member which (along with the occasion) we hoped would ensure us a warm treatment… how wrong were we! The most critical issues listed below: 1. Firstly, I would like to highlight a serious safety issue we encountered during our stay and sadly a victim of this was grandmother. A day before our wedding she slipped at the balcony and broke her pelvis. It was raining that day but still the floors were extremely wet and inadequately slippery to a level it’s a safety concern. The tiles at the room balconies are extremely slippery, we made a comparison with outdoor areas and the second hotel we stayed at and the difference is obvious. We also collected feedback within our group and everyone commented that they the struggled to walk and keep balance at the room balconies during rainy days to them being extremely slippery. I personally almost slipped on our balcony and narrowly avoided serious injuries. In addition, drainage doesn’t work properly on the balconies, even a day after the rains stopped, there were wet areas remaining (we have taken photos as a proof). Proper maintenance and attention to detail are essential in upholding the luxurious standards that are expected from a five-star hotel. Importantly, there are no warnings or safety signs to address this issue and notify people of a danger. Now, whilst my grandmother is quite obviously not young, she is physically fit and extremely stable, she lives independently, does a lot of house and garden work and never falls. This blatant disregard for guest safety is unacceptable and tarnishes the reputation of your hotel. We tried to discuss this issue with a customer service manager (a middle aged man, I can’t recall the name but was surprised to see someone like this as a customer service manager) but he was very rude to us and impatiently said this is not a hotel responsibility. The only thing he offered was one free dinner room service for my grandmother which was delivered an hour late and then upon check out the hotel tried to charge it back to us. When we disagreed with his position on the matter, he promised to speak to the hotel General Manager and get back to us but we never hear anything back and in fact never seen him again. So he didn’t even bother to check in and see how we are doing after the accident. 2. We were shocked that complete indifference and absence of any concern or attention by hotel staff when the ambulance came to take my grandmother to the hospital with the above issue. No offer to help, no attempt to ask what happened, no sympathy or kind words (it was a day before our wedding and hotel stuff was well aware of it but not even one person approached us and said they were sorry about what happened!). Not whist it was happening, not after. The hotel didn’t even a wheelchair immediately available upon her return and when we were given one, it was broken! It’s a terrible attitude for hospitality overall but on top of it you are a 5 star expensive hotel… I don’t think I encountered such indifference and cold response in my life ever. For a comparison, a hotel where we stayed after (Valamar President) had a wheelchair available immediately upon our arrival, provided room for my grandmother with an easy access next to our rooms, offered breakfast for her in her room without us asking etc (side note – they have amazing friendly accommodating stuff and warm service and adequate tiles on the balconies, I truly regret we didn’t stay there for the whole period) 3. Another shock was waiting for us upon checking out, we were shocked to discover that I had been overcharged for various services and amenities by somewhat in a range of 700-800 euro(!!!). The final bill had various issues, including incorrect room rates, charges that were not incurred during our stay, charges related to other guests’ rooms, charges that could not be traced to any invoices or signed checks. The aforementioned dinner for my grandmother was charged to us as well which is in financial terms isn’t major but such a poor human attitude. Attempts to rectify the situation with the front desk staff were met with indifference and lack of cooperation. It took almost 2 hours of our holiday time in total to get this sorted. We raised it upon check out in the morning but it was taking a lot of time for staff to resolve it and we were running late for a cruise so we agreed to deal with this when we are back from the cruise. I insisted that responsible staff check all the charges while we are away so that we close it quickly upon our return and not waste more time because we are on holiday, we are a big group with my grandmother in a wheelchair and they’ll all have to wait for us. Staff member totally ignored my request and when we came back he adjusted a couple of items we initially picked up but didn’t check anything else. When I started questioning other items and why he didn’t check anything, he said: “I didn’t think there will be anything else, so I didn’t check”. When we expressed our concerns with the whole situation and attitude, he said “I’m sorry but nothing I can do”. In the end we had to sit with another staff member (Hasena) and spend a considerable amount of time vouching every single item to the checks and bills. Some items didn’t have any support at all and hotel stuff couldn’t explain it. Total overcharged amount was in a range of 700 to 800 euro. This is just unacceptable! What if we trusted hotel’s honesty and didn’t check the bill?? This blatant overcharging reflects poorly on the integrity and fairness of the hotel. 4. Now remember, this was our wedding week. We came all the way from Australia because we loved the town. Very special occasion for us and our family and a rather expensive one by the way. We reached out to hotel in advance in an attempt to make some prior arrangements and address questions and ensure the week will be smooth and enjoyable. Totally ignored. We asked for rooms to be next to each other for my side of the family (because we had a kid with us), your hotel didn’t even bother to make a note of it and accommodate. We were all given rooms on different floors but when my partners’ parents arrived the same day, they were allocated a room next to my bridesmaid which was unnecessary. So basically our request could have been accommodated but was just neglected. I reached out in advance about my wedding dress steaming and hanging arrangements, not a single stuff member followed up on this, I had to explain it all over and over again to reception. When we arrived, there was no offer to help from any staff member. Even on the wedding day (which a lot of staff knew about), no one even bothered to say a simple congratulations. My partner’s mum had to go and ask to send some sparkling wine to our room because she didn’t want us to feel neglected and hotel didn’t bother to show any even simple gesture to recognise our special day. I literally approached a reception on the wedding day and asked for some extra keys because it’s our wedding day – she gave me the keys but didn’t bother even to say a sentence to acknowledge this special occasion. 5. In addition, my partner is an Accor diamond tier member (which we notified hotel in the very first email) and we were entitled for a room upgrade and usually in all Accor hotels the treatment is a bit more special due to a higher tier level. It was completely ignored as well, even though it was discussed with your stuff in advance of our arrival, including potential room upgrade. What’s more important we were not even credited the points for this rather expensive stay which we were entitled to. Unfortunately, when I finally recovered from this whole nightmare, it was too late to submit any claims ourselves. Another example of indifference and neglecting the guests. 6. There were less significant issues, I wouldn’t generally even bother providing feedback on those, like poor water pressure in the showers, average cleaning with dust not wiped properly etc. But compared to above, this is just nothing, to be honest I wouldn’t bother to ruin my wedding week memories over it, although generally speaking room maintenance is not 5 star. In summary, I don’t recommend this hotel to anyone, especially if you have children or elderly people coming due to safety concerns or if you have a special occasion (they will not care). If you decide to stay, always thoroughly check your bill. We stayed at President Valamar hotel for the second half of our trip and absolutely loved it, staff is great and welcoming, no safety issues and fabulous location.

Dear Mrs. Anastasii, We sincerely apologize for the distressing experiences you encountered during your stay. Your safety and satisfaction are our top priorities, and we deeply regret falling short of your expectations. We are addressing the safety concerns and service lapses you highlighted and are committed to improving. We appreciate your feedback and hope for the opportunity to restore your trust in us in the future. Warm regards, Hotel Management

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Yakınlardaki diğer tesislerimiz

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Otele bakın
Dubrovni̇k şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.