The Retreat Palm Dubai - MGallery by Sofitel 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.8/5 416 görüş

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Palm Jumeirah, The Palm Jumeirah, PO Box 118237, 0 Dubai, Birleşik Arap Emirlikleri

Açıklama

Otel ekstraları

  • Nahheel Mall, Aquaventure su parkı ve The Pointe'ye yakın

  • Her Şey Dahil Wellness Tesisleri

  • 360 derece wellness programları ve paketleri

  • Vegan ve paleo dostu yemekler dahil sağlıklı yiyecek ve içecek seçenekleri

  • Günlük wellness ve fitness etkinlikleri

Konaklama olanaklarımız

Take advantage of our Flight + Hotel offers

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Otelin konumu

The Retreat Palm Dubai - MGallery by Sofitel

Palm Jumeirah, The Palm Jumeirah, PO Box 118237
0 Dubai
Birleşik Arap Emirlikleri

GPS:25.139515, 55.142383

Telefon
Faks +971 4 394 4785

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Evcil hayvanlara izin verilmez
  • Servis aracı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Toplantı odaları
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.8/5  416 görüş

TripAdvisor Derecesi  4.5/5  4.750 görüş

Bad experience/no customer service from manager

Tripadvisor puanı 1.0/5

thairaf2022 TripAdvisor onaylı yorum

I am currently here at the retreat staying as a guest with my husband, I brought my husband here for his birthday and we have not had a great experience so far. Complained twice so far about the cleanliness of the room ,the first night we checked in the smell in the room was shocking ,and I also found nail clippings in the bathroom and dirty hand prints all over the hairdryer ,they then upgraded us to another room which we had to pay for . The room we paid and upgraded for is much better. Up to this point no manager has come to us and checked in with us after the complaint we raised . Feels very much like they don’t care about customer service No milk in the room for tea facilities and then told when I asked reception I will have to pay for it .what’s the point putting tea bags in the room of no milk to make the tea . Not a great experience of this hotel ,personally I wouldn’t come here again or recommend it

Great stay

Tripadvisor puanı 5.0/5

Paul P TripAdvisor onaylı yorum

Thank you, Islam, for the exceptional service. Our stay was fantastic with great food and a welcoming atmosphere. We will definitely return. The beach and view of Atlantis Palm were stunning. The service was excellent and very helpful!!!

Dear G4848SRpaulp, Thank you for taking the time to share your fantastic experience at The Retreat Palm Dubai MGallery by Sofitel on TripAdvisor. We are thrilled to hear that you had a great stay with us and that Islam provided you with exceptional service. Providing a welcoming atmosphere and ensuring our guests feel well taken care of is what we strive for, and it is wonderful to know that you felt that during your stay. We are delighted that you enjoyed the great food and found the beach and view of Atlantis Palm stunning. We truly appreciate your kind words and are excited to welcome you back for another fantastic stay in the future. Yours sincerely, Samir Arora General Manager

5/5

Tripadvisor puanı 4.0/5

Philip S TripAdvisor onaylı yorum

Very common and friendly staff in all areas of the hotel complex. Especially Islam with his team from the restaurant, they did a good job. The drinks and smoothies at the pool bar were very tasty. A varied buffet was available at all times. It was a very good stay.

Dear philipsS2327XV, Thank you for sharing your fantastic review and giving us a perfect rating on TripAdvisor. We are thrilled to hear that you had a wonderful stay at The Retreat Palm Dubai MGallery by Sofitel. It is great to know that you found our heartists to be friendly and accommodating, particularly Islam and his team from the restaurant. Providing excellent service and ensuring our guests have a memorable experience is our priority, and we are delighted to hear that they made a positive impression on you. We are also pleased that you enjoyed the tasty drinks and smoothies at the pool bar, as well as the varied buffet options available throughout your stay. Thank you again for your kind words. We look forward to welcoming you back for another excellent stay in the future. Sincerely yours, Samir Arora General Manager

Thanks!

Tripadvisor puanı 5.0/5

Sasha M TripAdvisor onaylı yorum

We enjoyed our stay very much! Islam and the whole team were very nice! Food service, beach and hotel were perfect. We will surely come back!

Dear sashamO1998ZA, Thank you for sharing your wonderful experience at The Retreat Palm Dubai MGallery by Sofitel on TripAdvisor. We are delighted to hear that you enjoyed your stay with us and that Islam and the entire team made your experience memorable. Providing excellent service and ensuring our guests feel welcome and comfortable is our top priority, so it is fantastic to know that you found our food service, beach and hotel to be perfect. We truly appreciate your kind words and are thrilled to hear that you plan to return. We look forward to welcome you back for another fantastic stay soon. Sincerely yours, Samir Arora General Manager

Good Hotel good Food good Staff

Tripadvisor puanı 5.0/5

Tamara K TripAdvisor onaylı yorum

I really enjoyed the All inclusive with delicious smoothies and other drinks at the Pool Bar. The Staff is really nice and helpfull every time. Some of them are really funny and get never out of jokes.

Dear D5325DPtamarak, Thank you for taking the time to share your positive experience at The Retreat Palm Dubai MGallery by Sofitel on TripAdvisor. We are thrilled to hear that you enjoyed your stay with us, especially the all-inclusive package with delicious smoothies and other drinks at the Pool Bar. It is fantastic to know that you found our heartists to be friendly, helpful, and even entertaining. We pride ourselves on providing exceptional service and creating memorable experiences for our guests, and we are delighted that we could exceed your expectations. We appreciate your kind words and look forward to welcoming you back for another wonderful stay in the future. Yours sincerely Samir Arora General Manager

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 745 görüş 7.7/10 Konum
  • 1.564 görüş 8.6/10 Oda
  • 2.939 görüş 9/10 Hizmet
  • 15 görüş 7.7/10 Wifi
  • 1.080 görüş 7.8/10 Yemek
  • 879 görüş 8.8/10 Hijyen
  • 676 görüş 8.8/10 Plaj
  • 560 görüş 9/10 Havuz

Hizmet sağlayıcı Trustyou

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