ibis Kuala Lumpur City Centre 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.2/5 2.081 görüş

En iyi fiyat
garantisi
ibis Kuala Lumpur City Centre - Image 1
ibis Kuala Lumpur City Centre - Image 2
ibis Kuala Lumpur City Centre - Image 3
ibis Kuala Lumpur City Centre - Image 4
32 Jalan Yap Kwan Seng, 50450 KUALA LUMPUR, Malaysia

Açıklama

Otel ekstraları

  • Walking distance to Kuala Lumpur Convention Centre

  • Strategically located near to KLCC LRT train station, exit via Avenue K

  • A short walk to iconic Petronas Twin Towers and other major shopping malls

  • Rooftop Infinity swimming pool and kids pool

  • Meeting rooms with feature high definition LED wall

Konaklama olanaklarımız

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Otelin konumu

ibis Kuala Lumpur City Centre

32 Jalan Yap Kwan Seng
50450 KUALA LUMPUR
Malaysia

GPS:3.163079, 101.714573

Telefon
Faks +60 3-2778 3300

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.2/5  2.081 görüş

TripAdvisor Derecesi  3.5/5  478 görüş

Please improve communication between cleaning service and counter

Tripadvisor puanı 2.0/5

Connector15407605722 TripAdvisor onaylı yorum

Everything was fine until the room checkout, our kids are having fun at infinity pool before the room checkout time and the cleanroom service came in took our kid’s clothes which place on the bed. The process to get back those clothes took around an hour and our kids have to stay naked.

Hello Sir/Madam First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavor to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at ibis Kuala Lumpur city centre. Vivian Chu Hotel Manager Aside We will investigate on missing clothes and revert back to you accordingly.

Disgusting behaviour by Miss Karthiga - Worst person in hospitality business

Tripadvisor puanı 1.0/5

Sunshine19390048439 TripAdvisor onaylı yorum

review for ibis hotel Kuala Lumpur city center for the manager Miss Karthiga. Firstly, at 3.47 am I called the hotel to check if they’ll allow a check in at 4am and check out at 12pm and the attendant said yes and quoted 100 MYR. So, I booked a cab to the hotel. Upon reaching they denied the check -in saying it’s 350 MYR. I showed the call log to which they said they assumed some day use check-in. Mind you I had confirmed the check in and check out time on the call. Even the payment details. I am a solo female traveller and I mentioned that as well. They said please wait till 10am for that. Lol. The audacity. When I said I want to speak to the manager, she didn’t come out initially and then later she comes out and shows bad attitude. Not something toh expect from a person in hospitality business. It’s 4.35 am and I kept saying I am a solo female traveller, I can’t go anywhere at this hour. She is like at 100MYR I bet you can’t get a room anywhere. Her name is Miss Karthiga and I want everyone to know that because when I told her I’ll move on from here but I need the names to leave a review, she just gave the name of the person who spoke with me on call. She said it’s his human error and my name shouldn’t be given. Not something one expects from a manager. Ibis please take some necessary steps. I am going to let everyone I know of that to never step in this ibis. It’s 5am and now I am moving to another destination and i could see the staff laughing. Mind you no one apologised. Human error they quote.

Ms AmiPalan, Thank you for your email, First, I would like to apologize for the frustration you've been experiencing recently. Thank you for taking the time to write this, and for pointing out these issues. We work hard to give all of our customers a great experience, and we want to keep improving. I’ve talked with our teams here, and we’re working on fixing these problems. Also, thank you for your kind words about our business. We really appreciate both the kindness and the honesty. We’re going to fix these issues and we hope you’ll visit us again. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. Our Guest Experience Manager will keep in touch with you pertaining to this issue. Vivian Chu Hotel Manager

Disapointing service

Tripadvisor puanı 2.0/5

Journey23995289726 TripAdvisor onaylı yorum

1) Wrong info on Accor website "nothing to pay at the hotel". I paid in cash, no receipt for it. Except one, other receptionists are not professional. 2) Catastrophic laundry service. Had to phone to get a bag. Laundry not returned on the same day, had to phone the next morning and waste one hour to get it back. Last but not least, mistake in laundry bill. 3) No soap the second day, had to wash hands in shower. 4) Sound from upstairs and beside through the walls. Breakfast was ok, room was clean. Definitively not 4 stars value.

Sir/Madam, First and foremost, thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We will look into this matter accordingly. Thank you once again for sharing your concerns and although you had a less than satisfactory ending to this visit it is our hope that you will give us the opportunity to better serve you in the near future. We always strive to exceed expectations, and your feedback helps us identify areas for improvement. Please let us know if there is anything specific you would like to see improved in our product. Nevertheless, we look forward to welcoming you back again. Thank you, Ms Vivian Chu Hotel Manager

Comfortable, Friendly, Great Value.

Tripadvisor puanı 5.0/5

Dan L TripAdvisor onaylı yorum

Enjoyed a pleasant 9-night stay in Room 2925, unfortunately no views of Petronas Towers but that didn't detract from the amenity and comfort of the accommodation. Friendly welcome and very efficient check-in process. All relevant information in respect of hotel features, Accor benefits, etc. explained. Comfortable bed, great shower pressure, clean room and all necessary amenities. Great location within walking distance of some attractions and dining options and a cheap taxi ride to many others. Staff helpful, efficient and friendly at all levels of services throughout our stay. Great value stay and would definitely repeat if returning to KL.

Sir/Madam your loyalty means the world to us! We're dedicated to providing the best service possible, and it's customers like you who inspire us to excel. Thank you for your continued support and trust in our team! We hope you’ll help us share your kind words with all of our customers! Thank you again! We’re looking forward to making your experience even better in the future! Vivian Chu Hotel Manager

Great Deal

Tripadvisor puanı 5.0/5

ronald l TripAdvisor onaylı yorum

Nice decent clean comfort room. Good view of twin tower. Excellent choice for business & leisure. Gateway to the heart of KL. Staff are friendly and pleasant. Received a warm welcome from a beautiful lady Abby Low during check-in. Highly recommand

Mr Ronald, Sir, your loyalty means the world to us! We're dedicated to providing the best service possible, and it's customers like you who inspire us to excel. Thank you for your continued support and trust in our team! Vivian Chu Hotel Manager

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Yakınlardaki diğer tesislerimiz

Kuala Lumpur şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.