Sofitel Legend Santa Clara Cartagena 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.7/5 รีวิว 1,773 รายการ

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ความพิเศษของโรงแรม

  • The hotel offers various activities, such as coffee tastings

  • Enjoy the best of French luxury in a 5-star hotel in Cartagena.

  • 45 minutes by car to Rafael Nuñez International Airport.

  • The hotel in Cartagena welcomes children and pets during your stay.

  • Take advantage of the halls for weddings and other parties.

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Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
CARTAGENA
Colombia

พิกัด:10.428294, -75.547714

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ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • รถรับส่ง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.7/5  รีวิว 1,773 รายการ

เรทติ้งบน TripAdvisor  4.5/5  รีวิว 2,893 รายการ

Certificate of excellence ปี 2023

Best Butler Service

คะแนนจาก Tripadvisor 5.0/5

luvatrip1984 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I would like to give a special shout out and THANK YOU to Rudy from the Butler Service as well as the Housekeeping Team. I forgot a few items in the closet in my room and I contacted Rudy three days later to see if he could track it down. Not only did the Housekeeping team save the items but Rudy found it and saved it for me!!! Top notch service. Can't thank the team enough and this points to the service you will receive at this hotel! Can't wait to come back

Old world charm in the heart of Cartagena. Luxury redefined - hotel stay which you will never forget

คะแนนจาก Tripadvisor 5.0/5

VitaliyS รีวิวที่ได้รับการรับรองจาก TripAdvisor

I stayed only for 2 days at the end of my trip to Columbia in October/November. It was short stay, however the one I will definitely remember for a very long time. Before I even begin, I wanted to mention that I’m seasoned traveler and used to stay in luxurious hotels around the World, so it is not so easy to surprise me, however Sofitel Legend did it and did it in very positive way. Not sure if reader is aware, however this is one of only 6 hotels of this top-luxury Sofitel sub-brand – Sofitel Legend. All of them were carefully selected and occupying historical masterpiece buildings with huge history behind. Sofitel Legend Santa Clara – is not an exception, it’s located on the premises of 400-years old former convent building, with private chapel and crypt still existing in our days. Location is unbeatable – in the heart of the Cartagena Old City, just throw away from the Caribbean Sea and within walking distance to all attractions Cartagena has to offer. From the moment you enter the hotel open-plan lobby through huge wooden double-doors you are finding yourself in another world – world of tranquility, serenity, relaxation, history and luxury. Lobby area opens to lovely patio – island of tropical greenery surrounded by 400-years old arcades. In the middle of this patio there is a small fountain and tables which can be used during the day for meals or drinks. Immediately upon arrival I was greeted by elegantly-dressed porters who took care of my luggage. As I’m Accor platinum member I was escorted directly to separate dedicated butler’s area (each Suite guest has private butler dedicated for the duration of the stay) for private check-in – there I was offered a seat, cold towel and glass of sparkling wine – was very nice way to start. After all formalities were completed I was informed that being valued Platinum member I was upgraded to Duplex Suite. Here I need to mention that hotel’s has 2 parts – Colonial – which is located in the 400-years old ex-convent building I was mentioning earlier and Republican – this is newer part built in 18-19th Century and which did serve originally as hospital. Staying is such historical property I obviously wanted to be in older part of it and this is what I wrote in my comment to the booking, so it was very nice of the hotel to offer me Suite which is located in that older part (just for info 2 biggest and most prestigious suites in the hotel Imperial and Presidential are actually located in the new part – I think reason being that part is closer to the Sea and can benefit from direct sea views, unlike Colonial part, same apply to rooms in both parts, so please note this when booking a room). So returning to the Suite description – it is located on the 1st floor of Colonial building – from the Suite name becomes clear that it’s split between 2 levels – on entrance level you have huge living room, with elegant furniture and dining area, it also has door to ceiling sliding door opening onto huge terrace with side sea view and sun lounges for relaxation and sun-bathing, bathroom completes the composition of this floor. Nice modern staircase (actually whole hotel is a nicely balanced mix of old and contemporary) leading to the 2nd floor with generously sized bedroom with super comfy bed (on a side note I really believe Sofitel My Bed is the best hotel bed I ever did experience and I that much believe in this statement, that even ordered some time ago parts of it from Sofitel boutique for my bed at home 😊) and main bathroom with huge walk-in shower. Suite has all amenities you would expect from luxury 5 star hotel, I especially liked Loto del Sur bath amenities (shampoo, shower gel, conditioner and body lotion) – they have extremely pleasant smell (this is local producer and you can hardly find it outside of Columbia – however it is really top quality product). On arrival I found welcome amenity in the room – and it was really generous one – some cheese & meat cold cuts, extremely tasty Colombian chocolate (branded Sofitel legend one), branded Sofitel Legend leather passport cover as well as some nice bath products – it was really very pleasant surprise form the hotel. One thing I forgot – each Suire in the hotel has its own name, mine was named after Padre Cayetano de Laura – main character of the novel “Of Love and Other Demons: by Colombian Nobel prize winner Gabriel Garcia Marquez. Actually, writer was inspired by the building where hotel is now located when he wrote his novel back in 1994 as actually that novel depicts facts which were taking place exactly in this convent in old times. Now from the room to hotel’s premises description – hotel despite being in the heart of old has pretty big territory as I already mentioned center of Colonial part is nice patio, while also there is another one in republican part and that one houses huge swimming pool inside it – you would never expect pool of such size in the centrally located historic property. Pool is surrounded by hundreds of sun beds which is very convenient as no matter how full hotel is (and on the dates of my stay it was fully booked) you always will find place near the pool. Pool has pool bar where you can order drinks and light food – so one can spend endless hours relaxing by the pool and seeping cocktails of biting smth delicious 😊 Hotel has few restaurants and several bars (apart form Pool bar I already mentioned, there are 2 more and each worth separate mentioning – one named El Coro Lounge Bar – is located in Colonial building and famous for being the only bar in Columbia with its own crypt (yes, yes it is located just above the old crypt and you can even enter it through staircase in the middle of the bar, it also has live music corner where different artists /bands perform in the evening. Another one is Botika bar – this is open-air bar in Republican part above the pool area directly facing the sea. Inspired by the convent's long-ago apothecaries, it serves cocktails prepared by hotel’s mixologists full of local spirit and interesting medical motives. For food you can visit one of several restaurants all of which serving exceptional food, however if you want to have real gourmet experience - you need to visit 1621 restaurant – flagship restaurant which is currently ranked #1 restaurant in Cartagena – I hope it tells the story. I tried food and cocktails in different locations around the hotel and hotel was always top notch. Breakfast though worth separate mentioning – it is being served both inside and outside (in the colonial patio) – food selection is extremely vast, while food quality is exceptional. One can find everything you would be able to think of for breakfast: cold cuts, hot dishes, eggs prepared whatever style you want (incl egg benedict etc), various exotic and less exotic fruits, variety of fresh juices, not even talking about tea and famous Columbian coffee. While another thing which really is standing apart is separate service for Platinum and Diamond Accor members they offer – being Platinum I stayed in huge number of Accor hotels around the world while never did see thing like this – it is separate open-air area where each table has it owner (with your name on the plate standing on the table) you have separate waiter who is there to fulfill any wish you might have. When I was coming to and end of the breakfast, I decided to order my favorite breakfast dessert – strawberries with whipped cream and chocolate sauce – none of the ingredients were available at the buffet and so I asked if it would be possible to bring me one – I was pleasantly surprised when I received positive answer and soon my sweet part of breakfast came with the smile. Here I want to mention thing which probably stricked me more than anything else in this hotel – Service, yes from the capital in this case as I have not enough words to describe how unbelievably good and impeccable this service was. Every member of the team was doing their utmost to make you feel relaxed, privileged and purely taken care of. I was really amazed that despite I was staying for really short time every Team member when coming to me always was greeting me by name and always was so welcome and accommodating as one can be. Nothing was really too much for them, whether it was request to create special cocktail in the bar, to bring extra towel in the pool, to order Coffee beans and bring it to my room, organize private tour of hotel premises (btw highly recommend to everyone as they offer it to guests on demand) or even to request my butler to have exactly same shower products I did have in my Suite to take away back home – everything was always done quickly, with highest quality and always with nice attitude and smile. My review would not be complete without saying separate thanks to Eric, Director of Rooms who greeted me personally on arrival and then was helping during the stay. Overall, quite honestly – it was probably one of the best services I ever experienced in the hotel, and it is worth a lot. So huge thanks to whole hotel Team – you are simply the BEST and can be proud of the level of customer service you deliver. I can recommend the hotel without any precautions to everyone looking for exceptional and luxurious experience in the heart of Cartagena. Personally, I will be waiting to return one day and really would like to bring my whole family with me to dive in to this epitome of relaxation and pure luxury.

Beautiful courtyard make sure to get a courtyard or sea view room

คะแนนจาก Tripadvisor 3.0/5

Gretchenbb ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

I am giving this a 3 star review because it’s rate as a top hotel in the world. If you stay here make sure you request a courtyard or sea view on upper level. We had two rooms on the first floor and they are 5 feet away from the pool anyone at the pool has direct access to look in your room all day. You can also hear people at the pool all day and in the hallways at night. We only were in the room for 19 hours because we were only here one night and they would not allow early check in or late check out. Staff is very friendly but it is busy so not always able to be attentive. I would also recommend adding a self serve coffee bar for guests in the morning as I had to go to the restaurant and order and wait for a coffee with milk. Positives: beautiful courtyard and great location for walking around the center. Beautiful bar and delicious food at the restaurants with very friendly staff. We booked a tour through concierge and tour guide was very friendly. Concierge did not respond to my emails but are very responsive on whats app and in person. Again, this is a 5 star hotel so based on that expectation I give it 3 stars. If it wasn’t 5 star I would have given it 4 stars.

What a nice lunch experience!

คะแนนจาก Tripadvisor 5.0/5

annelizat2022 ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Food was amazing! Juan, I think that was our server’s name, he was very accommodating and provided us with what we needed. He was very helpful and attentive. The ceviche made on the side table was a nice treat. The comp baguette with olive tapenade was delicious. It was a very nice experience! I will definitely go back and it’s highly recommended.

We will be back but will check the bill before charging it to the credit card!

คะแนนจาก Tripadvisor 4.0/5

Margarita Tovar S รีวิวที่ได้รับการรับรองจาก TripAdvisor

Santa Clara is the most beautiful hotels in Cartagena and maybe Colombia. My husband and I stayed in one of the hotel's iconic Suites: The Grau suite. It is a fantastic suite, with view of the ocean, 2 stories, 2 bathrooms, very confortable sofa bed, 2 TVS etc. It was absolutely beautiful. We were greeted in our room with French champagne, chocolates and many other gifts. We've stayed in several of their suites but this one is definitely one of the most beautiful ones. I will talk first about all the wonderful people that made our visit unforgettable. There was Eduardo Teran, one of the best employees in this hotel. He took care of us at breakfast every morning and had a reserved table for us. He knew what food we liked and he would bring it to us every morning. He gave my husband a lesson on Colombian fruits that he will never forget. Our housekeeper, Carolina Duarte was also fantastic. She provided us every day with everything we needed. On Valentine's Day she decorate our bed with rose petals and gave us a little pillow with our names on it. The butlers were very nice but we had a few problems with our restaurant reservations. One of them which had been done a few weeks before couldn't be found. When I needed one of the reservations to be changed, it took all day. I made a phone call and took care of the problem in minutes. On the other hand, they were very nice in sending anything we needed for our suite. It seemed to me that they were understaffed. We had a big problem ($1,150 over charged) with the amount that was charged to our credit card. Johan Scott was very helpful and took care of the problem. Unfortunately it took 3 weeks to get the refund. The employees at the pool were very nice and helped us get a good chairs every morning. Unfortunately it took a long time to get food. In general, we enjoyed our stay very much and felt very pampered. We will be back but next time we will keep our eyes on bill before they charge it to our credit card.

Bonjour Dear Margarita Thank you for choosing Santa Clara, one of Cartagena's finest establishments, for your recent stay. We are thrilled to hear that you found your experience to be truly magical, and we appreciate you taking the time to share your detailed feedback with us. It warms our hearts to know that you enjoyed the luxurious comforts of our iconic Grau Suite, complete with breathtaking ocean views and thoughtful amenities. We take great pride in providing our guests with personalized service, and we are delighted that Eduardo Teran and Carolina Duarte were able to enhance your stay with their exceptional attention to detail and warm hospitality. However, we sincerely apologize for any inconvenience you experienced with your restaurant reservations and the delay in resolving the billing issue. Please rest assured that we have taken your feedback seriously and will work diligently to address these concerns to ensure a smoother experience for our future guests. We are pleased to hear that overall, you felt pampered and enjoyed your time at our poolside oasis. Your satisfaction is our utmost priority, and we will continue striving to exceed your expectations in every aspect of your stay. Thank you once again for choosing Santa Clara, and we look forward to welcoming you back for another memorable experience in the future. Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.

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