Mercure Belgrade Excelsior 4 stars

Customer review rating (ALL Rating) 4.7/5 474 reviews

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Kneza Milosa 5, 11000 BELGRADE, Serbia

Description

Hotel extras

  • Located in the city center at walking distance to all major sites.

  • Free high speed WiFi and special features such as coffee and tea making facilities in rooms.

  • All rooms have minibar, safe, LED TV, slippers, hairdryer, opening windows and free WiFi.

  • Outstanding service, provided by our professional and friendly ambassadors.

  • Enjoy the tastiest locally inspired cuisine in our cozy restaurant.

Our accommodation(s)

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Hotel location

Mercure Belgrade Excelsior

Kneza Milosa 5
11000 BELGRADE
Serbia

GPS:44.809764, 20.465626

Telephone
Fax +381 11 3231951

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IVO

Restaurant and Lounge IVO offers you international tastes paired with the best of Serbia. Guests can enjoy our local and international cuisine from 07:00 to 23:00.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  474 reviews

TripAdvisor Rating  4.5/5  907 reviews

Certificate of excellence 2023

Just an average hotel

TripAdvisor rating 3.0/5

SuzannaMartini TripAdvisor review

The hotel is located very centrally in Belgrade, which is very convenient with easy access almost everywhere. And I think the above is the only great thing about his hotel, as other than that is quite average. Although my original communication with the team regarding my booking seemed started good, when I sent an email regarding some specific questions, I never got a reply back. Upon check-in, I clearly stated that I wanted to prepay my accommodation, including any related taxes, so that upon checkout I had no extra worries and make it an easy and fast one. I was reassured that I was charged with the total amount, only to find upon checkout that there were some extra taxes that I had ro pay. I believe it was a misunderstanding from the hotel staff, who insisted though they had explained everything. In general, staff were not that accommodating nor the kind of people that show genuine interest to the guest, more like a "we're here to just do the job". The hotel itself, is rather worn and needs some kind of renovation. The room was very basic, it had a side street view, which I didn't mind. What was very odd was that the toilet seat was in a little separate room, by itself. It felt like a punishment room or something, very weird. We asked for body lotion, but it smelt so bad that we bought our own. Breakfast was basic too. Very standard, only with a few local products. I really liked a kind of spead they have, something between butter and yogurt, with a very soft texture, which was very tasty. Overall, for a 4* hotel there is definitely room for improvement in many levels. I think that you can find much better service in another hotel.

good location, friendly staff

Customer review rating 4.5/5

Jefra Business - Confirmed reviews ALL

It was my third visit to Belgrade and the second stay in the Mercure Belgrade Excelsior. During the whole stay a great crew at the front desk. They could answer any questions and made an arrangement for a haircut - amazing. An additional "thank you" to the friendly team at the breakfast/bar. I got a very nice room (601) and upgrade. There I found a handwritten welcome postcard. Fine gesture - I appreciate it.

Dear JeFra, We very much appreciate your comments regarding your stay at the Mercure Belgrade Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Belgrade Excelsior Team

Perfect location to explore Belgrade on foot.

Customer review rating 5.0/5

C. Y. Solo - Confirmed reviews ALL

Really friendly and accommodating reception team, clean rooms, delicious food, thumbs up for Mercure Belgrade.

Dear Y. C., We very much appreciate your comments regarding your stay at the Mercure Belgrade Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Belgrade Excelsior Team

Well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Everything was fine fine and staff was helpful

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Mercure Belgrade Excelsior Team

Nice hotel, well located

Customer review rating 5.0/5

Stéphanie Business - Confirmed reviews ALL

I was upgrated to a large and very confortable room. Very nice staff. Great experience !

Dear Stephanie, We very much appreciate your comments regarding your stay at the Mercure Belgrade Excelsior. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Belgrade Excelsior Team

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Other web-users rate our hotel

  • 265 reviews 9.1/10 Location
  • 298 reviews 8.4/10 Room
  • 397 reviews 9.6/10 Service
  • 6 reviews 10/10 WiFi
  • 125 reviews 8.9/10 Breakfast
  • 100 reviews 8.8/10 Cleanliness
  • 70 reviews 8.5/10 Vibe
  • 17 reviews 8.8/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.