ibis Styles Glasgow Central 3 stars

Customer review rating (ALL Rating) 4.7/5 892 reviews

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Douglas House, 116 Waterloo Street, G2 7DN GLASGOW, United Kingdom

Description

Hotel extras

  • Ovo Hydro Arena & Scottish Event Campus, short walk along the river Clyde

  • Glasgow International Airport 10km with easy travel links

  • Glasgow Central Train station 4 minutes walk

  • Free pool and juke box to enjoy some great tunes

  • Nearby landmarks of Glasgow Cathedral , George Square, Sauchiehall Street & Riverside Museum

Our accommodation(s)

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Hotel location

ibis Styles Glasgow Central

Douglas House, 116 Waterloo Street
G2 7DN GLASGOW
United Kingdom

GPS:55.860985, -4.264513

Telephone
Fax +44 141 204 1487

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  892 reviews

TripAdvisor Rating  4.5/5  793 reviews

Certificate of excellence 2024

Glasgow

Customer review rating 5.0/5

Debbie Couples - Confirmed reviews ALL

Second time we've stayed, and won't be last. Great place in a great location

Dear Debbie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leila Szabo Reception Manager

Good location and friendly staff

Customer review rating 4.5/5

John A. Families - Confirmed reviews ALL

Overnight stay for daughter’s university interview. From check in to working from the reception/bar area after check out the whole experience was positive

Dear John, We very much appreciate your comments regarding your stay at the ibis Styles Glasgow Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila Szabo Reception Manager

2 Different experiences in a 1 Night stay.

Customer review rating 2.5/5

Scott Families - Confirmed reviews ALL

I chose hotel as an overnight stop for my son and I on a family trip based on previous stays at various Ibis and Accor hotels, and on price. I often stay in hotels for work and am an Accor All member. On arrival, I felt like the staff were completely disinterested in us. Despite making eye contact with me, one member of staff continued to re-arrange glassware and ignored us. A simple acknowledgement or a "Someone will be with you in a second" would have been nice. Eventually, someone came over and went through the entire check-in process in a very perfunctory manner. On arrival to the room, there were not enough towels provided, which necessitated another trip to reception from the 6th floor. Someone then came with towels, again very perfunctorily. The room itself was okay, but not in any way cosy - I wouldn't want to spend more than one night in it. Due to the strange way the WiFi log-in is presented, the log-in page advised me to go to reception to get a code if I wanted to do anything other than surf, check email, etc. It is common in many hotels to have 2 levels of WiFi (Premier Inn has a chargeable level if you want to stream, etc.), so I went down to reception again, only to be told that that wasn't the case. this could be better explained. Again, the member of staff seemed completely disinterested. After we had been out for dinner, my son wanted to play pool, so we went to buy drinks. Again, the same member of staff completely ignored us as she discussed her future career prospects with other guests while her colleague made frozen drinks for the people she was talking to. When her colleague eventually served us, it was again in a perfunctory manner and with not so much as a hint of customer service. Next morning was a completely different story, and, TBH, up until that point, I couldn't wait to leave. however, the staff couldn't have been more attentive, friendly, and obviously happy to be there. They put a smile on our faces and really set us up for the day. The breakfast was well laid out and stocked and the place had an atmosphere to it. You need to get the morning team to show the evening team how it should be done. Would I stay here again? It wouldn't be my first choice, but I would be willing to give it another go, based on the morning experience.

Dear Scott, Thank you for taking the time to tell us about your experience at the ibis Styles Glasgow Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is very disappointing to hear your experience about checking in to our hotel. I would like to apologise if you felt that the check in was in a perfunctory manner, I can assure you that this has not been my intention. I am very happy that you had a good experience with the team on shift in the morning, I am sure Danielle will be especially thrilled to hear that you were happy with her customer service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leila Szabo Reception Manager

Good location. Staff could do with some allergen education.

Customer review rating 3.0/5

Lizzy P. Solo - Confirmed reviews ALL

Overall my staff was good. The hotel was nice and clean and in a central but quieter part of Glasgow. The restaurant/bar area was really nice and in general the staff were very helpful. I did have an issue with my breakfast on the first day. I am a coeliac and so cannot risk any contamination with gluten. I had called the hotel prior to making the booking to check this could be accomodated and then noted the need for gluten free food with my booking. When checking in I again asked about it and was told to speak to member of staff in the morning but assured they would accomodate it. I was there for 2 nights/2 breakfasts. On the first morning, the first member of staff I asked about what was gluten free responded 'yeh its just a buffet' so I went to look for another member of staff to help in the buffet area. Looking at the buffet layout, everything that could have been gluten free was in the same container as something that would cross contaminate it with gluten. I spoke to another three members of staff none of whom seemed to understand cross contamination. The first two went to get a more senior person and the last person just brought me an allergen list despite me trying to disvuss the contamination risk. Eventually they agreed to make me up a plate in the kitchen when they started to understand the cross contamination issue. I spoke with the manager that morning about this issue. I spoek with this same manager the second morning who was great and got a gluten free sorted for me straight away. Overall my stay was ok but this issue did put a massive downer on it. It is very concerning that people working in the restaurant area (excluding the maanger) do not seem to have any understanding about cross contamination with allergens which could have reallt serious health consequences for someone like me.

Great location and lovely hotel and staff team

Customer review rating 5.0/5

Karen J. Friends - Confirmed reviews ALL

We stayed here for a short break to Glasgow with friends. The hotel is located centrally, has a warm and welcoming feel and the rooms are great with everything you need. The staff team were all very friendly and helpful and nothing was too much trouble. Great selection for breakfasts, snacks and bar. Would definitely return to this hotel again.

Dear Zoey, We very much appreciate your comments regarding your stay at the ibis Styles Glasgow Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leila Szabo Reception Manager

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Other web-users rate our hotel

  • 1,390 reviews 9.6/10 Location
  • 1,830 reviews 7.8/10 Room
  • 1,606 reviews 9.2/10 Service
  • 31 reviews 9.1/10 WiFi
  • 869 reviews 7.4/10 Breakfast
  • 838 reviews 8.7/10 Cleanliness
  • 645 reviews 9.6/10 Vibe
  • 473 reviews 8.8/10 Amenities

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