Novotel Charleroi Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 1,382 reviews

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Novotel Charleroi Centre - Image 1
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Place Verte 17, Parking Rive Gauche Bd J Tirou34, 6000 CHARLEROI, Belgium

Description

Hotel extras

  • In the city centre

  • Close to motorway

  • Close to shopping mall

  • close to Football Stadium and Basketball Stadium

  • Close to main train station

Our accommodation(s)

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Hotel location

Novotel Charleroi Centre

Place Verte 17, Parking Rive Gauche Bd J Tirou34
6000 CHARLEROI
Belgium

GPS:50.408153, 4.441233

Telephone
Fax +32 712828

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GOURMETBAR

Gourmet Bar is a contemporary restaurant that offers simple, tasty, and original dishes. Open Monday to Friday from 6 to 10 PM, you will always find something to your liking. The restaurant is closed every Saturday, Sunday, and public holidays.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,382 reviews

TripAdvisor Rating  4.0/5  272 reviews

Certificate of excellence 2023

Good Stay

Customer review rating 4.5/5

Marcello B. Business - Confirmed reviews ALL

The hotel was extremely comfortable, set in a nice location, and the staff were incredibly accommodating.

Dear MARCELLO, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arnaud Front Office Manager

No windows!!!!! You won’t realise how important is to have a window until you stay in a room without windows!!!!

Customer review rating 3.0/5

Nef Families - Confirmed reviews ALL

This is mainly a business hotel, as so many people are having meetings at the lobby while other people are just guests with kids (like us) we had no place to sit and chill. I don’t recommend this hotel for families with small kids. Also another and bigger issue, the windows of the hotel and bedrooms are not openable. You are trapped in the room if any emergency happens!!!! There is only glass walls and no windows!!!! Basically for the duration of your whole stay you will bread the dump smell of the old carpet, swallow loads of dust and breath toxic air from the air conditioners pipes. On the 4th day I developed an extreme headache and was losing my mind…. I Just thought of pointing this things out to help people decide whether to spend their money or not as it’s not too cheap, as I wouldn’t go back there.

Dear NEF, Thank you for taking the time to tell us about your experience at the Novotel Charleroi Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For safety reasons we are not allowed to have any windows which can be open. But for long stays, we have suites which can be rent for a family stay and some of them have terrace access and the window can be opened. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arnaud Front Office Manager

Amazing stay

Customer review rating 4.5/5

Lucile Couples - Confirmed reviews ALL

The receptionist was really nice like all the staff in this hotel. The room is modern and spacious. We really enjoyed our stay in this hotel and we will visit again.

Dear LUCILE, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arnaud Front Office Manager

Fantastic Hotel

Customer review rating 5.0/5

Aaron S. Friends - Confirmed reviews ALL

Our experience was great, all the staff were very helpful and attentive. The hotel was very clean, the rooms were immaculate and are of a very high standard.

Dear AARON, We very much appreciate your comments regarding your stay at the Novotel Charleroi Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arnaud Front Office Manager

excellent service client

Customer review rating 4.5/5

Yves P. Solo - Confirmed reviews ALL

excellent service client

Cher Yves, Nous vous remercions pour vos commentaires suite à votre séjour au Novotel Charleroi Centre. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, cher Yves, en l’expression de nos sentiments les meilleurs. Arnaud Front Office Manager

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Other web-users rate our hotel

  • 666 reviews 8.6/10 Location
  • 933 reviews 7.6/10 Room
  • 854 reviews 8.7/10 Service
  • 7 reviews 7/10 WiFi
  • 422 reviews 6.1/10 Breakfast
  • 373 reviews 7.3/10 Cleanliness
  • 270 reviews 9.2/10 Vibe
  • 260 reviews 4.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.