Mercure Mannheim Am Friedensplatz 4 stars

Customer review rating (ALL Rating) 4.0/5 1,184 reviews

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Mercure Mannheim Am Friedensplatz - Image 1
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Am Friedensplatz 1, 68165 MANNHEIM, Germany

Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Direct connection to A656 tram stop right in front of the hotel

  • Free WIFI

  • Cheap car park right in front of the hotel with barrier-free access

  • Sun terrace

Our accommodation(s)

Hotel location

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
Germany

GPS:49.478643, 8.493411

Telephone
Fax +49 621 976701670

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,184 reviews

TripAdvisor Rating  3.5/5  520 reviews

Pleasant stay

Customer review rating 5.0/5

Kelly Solo - Confirmed reviews ALL

Clean, quiet, well functioned hotel. It can be a bit loud when people play music in the groundfloor terrace. Good transportation link. Comfy bed

Dear Kelly, We are delighted to hear that you enjoyed a pleasant stay with us and appreciated the cleanliness and tranquility of our accommodations. It is also gratifying to know that our transportation links met your expectations and that you found the bed to be comfortable for a restful night's sleep. We regret any inconvenience you experienced due to noise from the groundfloor terrace. While we strive to offer a serene environment for all our guests, we recognize that at times external factors can impact the ambiance. We are continually working on ways to minimize any disturbances and value your observation on this matter. It is our aim to provide an excellent service experience, and we are thrilled that many aspects of your stay were to your satisfaction. Our team takes great pride in contributing to a comfortable and enjoyable visit for all our guests. It would be a pleasure to welcome you back. Kind regards, Sven Beek, General Manager

Great employees

Customer review rating 5.0/5

El P. Friends - Confirmed reviews ALL

The employees I dealt with were very kind and always tried to find a solution to my requests.

Dear P., Thank you for this high rating. We are thrilled to hear that your experience with us was both easy and fast. Our team strives to provide efficient service, and your comments affirm our efforts. We are particularly proud of our male staff members who have been highlighted for their exceptional service. It is always gratifying to receive positive recognition for their dedication and hard work. Your satisfaction with the cleanliness of our hotel is greatly appreciated. We also noticed your interest in learning more about our sustainability initiatives. While this was not detailed in your review, we invite you to contact us directly, and we would be more than happy to provide you with further information regarding our efforts in sustainable development. We would be delighted to welcome you back on another occasion. All the best, Sven Beek, General Manager

Good standard

Customer review rating 4.0/5

Mariusz Business - Confirmed reviews ALL

I was a bit discouraged by the reviews online but after the stay I have no idea where they came from. The room was clean, well equipped, and spacious. Yes, the hotel has its years, and it's not a 5 star, but it's absolutely fine for a short stay.

Dear Mariusz, We'd like to thank you for taking the time to review your experience. We are delighted to hear that the standard of our hotel met your expectations and that you found the room to be clean, well-equipped, and spacious. It is our aim to provide a comfortable experience for all our guests, and we are glad that we succeeded during your visit. While we recognize that our hotel has been standing since the 1980s, we take pride in the maintenance and refurbishments that have been made to ensure a quality experience, as reflected in your satisfactory stay. We appreciate your understanding that while we may not be a 5-star establishment, our focus on quality service and guest comfort remains unwavering. We are pleased that you found our hotel suitable for a short stay and that your personal experience was a positive one, contrary to the concerns that may arise from online reviews. We believe that each guest's experience is unique and we're glad you gave us the opportunity to show you the quality of our services. We hope to welcome you back for another visit. All the best, Sven Beek, General Manager

Great hotel

Customer review rating 3.5/5

F Families - Confirmed reviews ALL

Very good hotel we stay there at least once a year . Big rooms , great room service and free parking on the side although they got paid parking we put the car in the side as Mannheim is safe place. Book in advance to get cheaper price . The only problem where the drunk people above us having trouble the whole night .

Dear Guest, Thanks for taking the time to review your visit to our hotel. It's delightful to hear that you appreciate the spacious rooms and our room service, and we're glad you could take advantage of the complimentary parking options nearby. We're also pleased that you found value in booking in advance. We are, however, concerned about the disturbance from other guests during your stay. While we strive to ensure all our guests enjoy a restful experience, it seems we fell short on this occasion. Please accept our apologies for any inconvenience this may have caused. We look forward to welcoming you back in the future. Best regards, Marc Hirmer Front Office Manager Mercure Mannheim am Friedensplatz The Management

Customer review rating 4.0/5

Filip Families - Confirmed reviews ALL

The employee at the reception on Friday evening was outstanding! He deserves a 11/10! He helped me in a great way. The accommodation is a little used, but the beds are great! If you are looking for a place to spend the night, this hotel is great!

Dear Filip, Thank you for taking the time to share your review. We're thrilled to hear that our team member made such a positive impression on you; providing outstanding service is something we take great pride in. It's also very rewarding to know that you found our beds comfortable, ensuring a good night's sleep is a top priority for us. We're glad you felt our hotel was a great choice for your accommodation needs. Regarding your comments on the room, we appreciate your feedback and are committed to maintaining our facilities to the highest standards. We apologize if the cleanliness of the lavabo did not meet your expectations, and we will ensure our housekeeping team is attentive to all aspects of room preparation. We are looking forward to welcoming you again. Best wishes, Marc Hirmer Front Office Manager Mercure Mannheim am Friedensplatz The Management

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Other web-users rate our hotel

  • 683 reviews 9.2/10 Location
  • 1,325 reviews 6/10 Room
  • 963 reviews 7.8/10 Service
  • 26 reviews 7.5/10 WiFi
  • 717 reviews 7.2/10 Breakfast
  • 659 reviews 4.6/10 Cleanliness
  • 575 reviews 6.1/10 Comfort
  • 342 reviews 3.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.