Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,181 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,181 reviews

TripAdvisor Rating  4.5/5  483 reviews

Certificate of excellence 2024

Beautiful stay, room, location

Customer review rating 5.0/5

David M. Families - Confirmed reviews ALL

Wonderful, relaxed, perfect spot!

Dear David, Thank you for such a great review. It's truly rewarding to know that your experience with us was beautiful, and that our room offerings and prime location contributed to a wonderful and relaxed stay. We're proud that our efforts in cleanliness met your expectations and appreciate your recognition of our friendly team. While we note your neutral stance on our sustainable development initiatives and additional services, we are continuously striving to enhance all aspects of our guest experience. We cherish your membership in the ALL – Accor Live Limitless loyalty programme, and it pleases us greatly that it adds value to your stays. Novotel Melbourne South Wharf remains committed to delivering exceptional service and memorable experiences, and it's affirming to hear such positive remarks from our valued guests. Rest assured, your commendations and insights serve as an encouragement for us all. We look forward to a return visit from you in the future. Best wishes, Novotel Melbourne South Wharf Team

Awesome location great accomodation.

Customer review rating 5.0/5

Brendan Business - Confirmed reviews ALL

Apart from having to take two elevators it was good.

Dear Brendan, Thank you for taking the time to review your stay. It brings us great joy to know our prime location significantly enhanced your experience, allowing convenient access to local attractions and shopping destinations. We are also thrilled that the quality of our accommodations met your expectations, contributing to a comfortable and enjoyable stay. While we regret that our unique hotel structure required the use of two elevators, we hope this did not detract greatly from the positive aspects of your visit. Our design ensures that guests enjoy the stunning views from our higher floors, and we apologize for any inconvenience this may have caused during your stay. Your compliments on our accommodation are sincerely appreciated, and we are proud to have delivered a service that resonated with you. The team at Novotel Melbourne South Wharf strives to provide a welcoming and clean environment, and it's rewarding to know this was reflected in your experience. We are looking forward to welcoming you again. All the best! Novotel Melbourne South Wharf Team

Pleasant stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Very warm room upon arrival was somewhat uncomfortable but the AC was pretty powerful once turned on. Otherwise room was comfortable. Breakfast package was great, lots of delicious food options. Slow service in the bar in the evening, such that we left to find somewhere else where we would receive more attention.

Dear Michelle, Thank you for reviewing your recent experience. We are delighted to hear that you found our hotel to be clean and well-maintained. Our team prides itself on ensuring the highest standards of cleanliness, and it is rewarding to know that their efforts have been recognized. However, we regret to hear that the temperature of your room upon arrival was not as comfortable as it should have been. We appreciate your suggestion to pre-cool rooms and will take this into consideration as we continually strive to create a welcoming environment for our guests. Additionally, we apologize for any delay you experienced at our bar. We understand that prompt service is a crucial part of the relaxing atmosphere we aim to provide, and we will address this feedback with our staff accordingly. On a positive note, we are pleased that the breakfast package met your expectations and that you enjoyed the variety of delicious options available. Novotel Melbourne South Wharf is always looking to provide a delightful dining experience, and your kind words affirm our commitment to this goal. We hope to welcome you back. All the best. Novotel Melbourne South Wharf Team

improvement is needed

Customer review rating 2.0/5

Dw Families - Confirmed reviews ALL

We have a corner room which has a spectacular view of the West Gate Freeway. After settling in, I realised the room is quite dusty. Dust is covering the wardrobe door, the multimedia connection panel and the spectacular window frame. Then I also found a live bug in the shower area.

Dear David, Thank you for taking the time to review your visit. It is heartening to hear that you enjoyed the spectacular views our corner rooms offer, showcasing the vibrant cityscape. However, we regret to note your concerns regarding room cleanliness and the presence of a bug in the shower area. Please be assured that the well-being of our guests is of utmost priority, and we maintain rigorous standards for cleanliness and hygiene. We are saddened to hear that on this occasion, your experience did not reflect our high standards. Your feedback is invaluable in our constant pursuit of excellence and we will reinforce our focus in these areas. We also acknowledge your preference for a greater variety of fresh salads and fruits. While our current selection aims to cater to diverse tastes, we understand the importance of offering a broad range of healthy options and will take your feedback into consideration. Once again, we thank you for your review, and we truly hope to regain your trust during your next visit. We hope we may have the occasion to welcome you back for an improved experience. Kindest regards, Novotel Melbourne South Wharf Team

Terrible bed and pillows

Customer review rating 1.5/5

Vanessa M. Couples - Confirmed reviews ALL

Putting two king single beds together without the proper mattress joining system is an epic fail! Spending the night needing to be dragged out from the mattress join is not a romantic getaway. You are better off just having queen beds.

Dear Vanessa, Thank you for taking the time to share your review. We are truly disheartened to hear that the comfort of your bed did not meet your expectations. Our guests' restful sleep is of utmost importance to us, and we regret any discomfort experienced. While we have a range of room types with different bedding configurations, we understand that a seamless sleep surface is essential. We also regret to learn that your room service experience was not reflective of the high standards we strive to uphold. Our team is committed to delivering warm and efficient service, and we apologize if we fell short in this instance. We continuously aim to provide delicious and high-quality culinary experiences for all our guests. However, we are pleased to know that our efforts in sustainable development have resonated positively with you. We believe in making a conscious effort to care for our environment and are glad that this aligns with your values. We also appreciate your acknowledgment of our concierge service, and we will continue to dedicate ourselves to helpful and courteous assistance for all our guests. We hope to be able to welcome you back for an improved stay. Kind regards, Novotel Melbourne South Wharf Team

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Other web-users rate our hotel

  • 2,164 reviews 9.2/10 Location
  • 2,871 reviews 8.3/10 Room
  • 2,532 reviews 8.6/10 Service
  • 32 reviews 7.4/10 WiFi
  • 1,123 reviews 8.7/10 Cleanliness
  • 638 reviews 6.4/10 Breakfast
  • 470 reviews 5.5/10 Value
  • 443 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.