Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 648 reviews

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Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
NAIROBI
Kenya

GPS:-1.278337, 36.815827

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  648 reviews

TripAdvisor Rating  4.5/5  1,553 reviews

Certificate of excellence 2023

Terrific Hotel

TripAdvisor rating 5.0/5

Renko63 TripAdvisor review

Personally tailored service, delightful and helpful staff and nicely maintained property. We were welcomed by the staff and felt well taken care of during our stay. The hotel has a great breakfast and lunch buffet which was a bonus! We thoroughly enjoyed our stay here.

Great steaks @ Tatu Norfollk Fairmont

TripAdvisor rating 5.0/5

Escape19709930065 TripAdvisor review

Amazing dinner @ tatu. Steaks were made perfectly. Starter pear salad was a kaleidoscope of flavour. Great service from the chef who made a special desert to order. Elijah the waiter was excellent also. He should be a radio announcer. All round great experience. Will be back!!!!

Dear Escape19709930065, We are thrilled to receive your fantastic review! It brings us immense joy to hear about your amazing experience at our property, enjoying your amazing dinner at Tatu with perfectly made steaks and delicious salad and special dessert. Your kind words about our team's attentiveness, great and excellent service; especially from the Chef & Elijah mean a lot to us. It is wonderful to know that you had a great all-round experience and that you will be back. We look forward to your return. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

Beautiful old hotel with history

Customer review rating 5.0/5

Stephanie Friends - Confirmed reviews ALL

Our stay here was delightful. The service and rooms are top notch, the staff is friendly and helpful, beautiful gardens, we felt very safe on the property. It is expensive though. We were with a group tour.

Dear Ms. F. Thank you for your beautiful review! We are thrilled to hear that you had a delightful stay with us and enjoyed our beautiful gardens, top-notch rooms & top-notch service from our friendly & helpful team. Your safety and comfort are our top priorities, and we are pleased to know that we were able to provide these for you. We appreciate your feedback and hope to welcome you back soon. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Awfull expirience in their restaurant!

TripAdvisor rating 2.0/5

Jens V TripAdvisor review

We dropped our luggage at the hotel in the morning - and they told us that they chekket us in. When coming back at 17.15 there was again a loooong waiting time. It appeared that our room was still not ready - and when we came to our room the cleaners were still there. We went to their pool - which unfortunately made white colors on swimming suits green/yellow - and the same happened with our grandchildrens white hair. This color could not be washed of. Hotel promised to give us info what to do (this documentation process involved 5 staff members and took more than half an hour) - but in spite of reminders we never received any feedback. In the evening we had a dinner in their terrace restaurant. The first hour there were more "waiters" than guests - and we had the same questions several times. We ordered 2 bottles of wine - and after 10 minutes the waiter came back with another wine as the first ordered was sold out. I said that then I assumed that we got this other wine at max the same price (it was not any of the cheapest on their list) - but reply was NO - if you want to know the price for this wine you have to scan the QR code on the table. I asked him to repeat that - and reminded him taht he was waitor at a 5 star hotel, where some service was expected - but he just repeted that he did not know the price and I should scan the Code!! As I then found out that this replaced wine was much more expensive than the original ordered wine I decided to go for a different one. The food was very poor. Pasta was cooked to dead and almost cold and some of the other dishes were also semi warm only. And by the way we (8 people) did not at all get our main course at the same time. PS : A week after our visit I wrote an Email with above Info to the Hotel - they replied taht they would investigate and answer me back, but now 3 weeks later I have heard nothing!!

Dear 914jensv, We sincerely apologize that you have not heard back from us since you wrote to us regarding the multiple inconveniences you faced during your recent stay with us. These lapses are certainly not up to our usual standards, and we deeply regret the discomfort caused and the disappointments you encountered. Your feedback is invaluable to us, and rest assured that we have addressed all these matters internally to prevent such occurrences in the future. We appreciate your patience, understanding, and honest feedback as it will help us to rectify & improve our services in all the areas you have identified. We hope you will give us another chance in the future, as we would love an opportunity to create a more positive experience for you. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

Excellent service

Customer review rating 5.0/5

A. Business - Confirmed reviews ALL

Very comfortable stay, excellent service, good breakfast.

Dear Mr. A., Thank you for your positive review! We are so delighted to hear that you enjoyed the excellent service from our team and that you had a very comfortable stay and a good breakfast. Your kind words are truly appreciated. We look forward to your return. Kind Regards, Nils Rothbarth - Cluster General Manager & Fairmont The Norfolk Team

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Other web-users rate our hotel

  • 109 reviews 8.5/10 Location
  • 233 reviews 7.2/10 Room
  • 454 reviews 9.2/10 Service
  • 17 reviews 4.7/10 WiFi
  • 161 reviews 8.9/10 Amenities
  • 94 reviews 9.3/10 Breakfast
  • 77 reviews 7.2/10 Cleanliness
  • 45 reviews 3.6/10 Value

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