Fairmont Mayakoba

Customer review rating (ALL Rating) 4.5/5 2,079 reviews

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Description

Hotel extras

  • Labeled ALLSAFE

  • Luxurious suites, nestled in the middle of the Mayan jungle, mangroves and the Caribbean Sea.

  • Suites with private infinity pools overlooking the canal or in front of the beach.

  • Located a few miles away from the Xcaret park, the cenotes, beaches, Tulum and the Mayan ruins

  • A large choice of restaurants and bars to suit every appetite and craving

Our accommodation(s)

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún, Playa del Carmen Km 298
77710 RIVIERA MAYA
Mexico

GPS:20.687637, -87.027426

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,079 reviews

TripAdvisor Rating  4.5/5  7,834 reviews

Certificate of excellence 2024

Amazing property!

TripAdvisor rating 5.0/5

Mommy A TripAdvisor review

Great place to stay. Very nice room, super clean and we had most comfortable bed. We love the pool by the beach. Breathtaking view! Food was so good! We tried La Laguna for buffet breakfast and Bassano Restaurant for dinner! We had the best time experience. I would highly recommend. We’ll definitely comeback!

Amazing Resort

TripAdvisor rating 5.0/5

OnAir734212 TripAdvisor review

Just got back from 5 delightful days at the Fairmont Mayakoba and was so impressed with the property and staff that I needed to leave a review and will definitely go back. The resort itself is beautiful and so well maintained. We had a Signature Casita Suite on the lagoon which was beyond amazing! Lot's of restaurants to choose from my favorites being Tauro and lunch on my chaise at the beach! Need to give a special "Shout Out" to our Concierge Daniel Gonzalez. He was beyond delightful and made us feel so special and pampered. No question or request went unanswered or fulfilled within minutes...truly, truly a gem! Can't wait to go back! Candice Timmerman

You will love it and definitely want to come back!!

TripAdvisor rating 5.0/5

lcwong24 Couples - TripAdvisor review

First time visit to an all inclusive resort. We reviewed a few in the area but ultimately choose the Fairmont due to the reviews and the recent remodel. We were definitely not disappointed. From the pickup at the airport to the drop-off sadly 5 days later, the service was exemplary. We were upgraded to a Signature Casitas room upon arrival which was on the canal and was much more private then our designated room. So if you get lucky enough to get upgraded to the 800s or 900s - say YES!!!. We tried Fuego, Tauro, La Laguna, Briasa and Gaia for meals and Hix, La Cantina and the roof top bar - Cielo for drinks. I mean if you have the all inclusive you might as well - if not, prices are high. Briasa was our fav for breakfast as it's ala carte and the views are amazing. For dinner, Tauro if you like steak or La Laguna for a more local flair. For drinks, La Cantina was our favorite as Dorian was very informative pouring different tequilas and mezcals as well as mixing well known cocktails with a Mexican bent. We went on back to back days because it was so much fun. For the view, you can't beat Cielo tho. The only call outs for the food in the many meals we had -were that the oysters didn't seem fresh at Gaia and the nigiri was just so so at Hix. Otherwise everything else was amazing. Everyone walks or bikes the first couple of days but after that the shuttles which come every 5 minutes are the way to go. All the service staff were very attentive and the rooms were made up in the am and pm for night time service. I've read other reviews complaining about the service but during our stay it was great. We got a deal on Travelzoo that couldn't be beat. Had a wonderful experience and would highly recommend the place.

Gorgeous Resort!

TripAdvisor rating 5.0/5

Bob S TripAdvisor review

Amazing resort! Room was spectacular and pools were lovely. Not fully walkable as beach is pretty far from some rooms - but free bikes and a well run golf cart schedule easily remedy that issue. The staff was super attentive and were always available. Food was delicious. Highly recommend.

Beautiful rooms and grounds

Customer review rating 4.0/5

A. R. Couples - Confirmed reviews ALL

We requested a refrigerator and it did not work and when we requested ice several times we did not receive it.

Dear A. Rider, Thank you for taking the time to leave us your feedback regarding your recent stay at Fairmont Mayakoba. We are delighted to hear that you found our rooms and grounds beautiful. However, we deeply regret the inconveniences you experienced with the refrigerator and the ice request during your stay. Please know that your feedback is extremely important to us, and we have shared your concerns with the relevant teams to address and prevent these issues in the future. We sincerely value your feedback and hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience you deserve. If there is anything specific you would like us to address or if you have any other concerns you would like to discuss, please do not hesitate to contact us. Thank you once again for your time and for choosing Fairmont Mayakoba for your stay. We hope you will give us another chance to show you our true hospitality.

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Other web-users rate our hotel

  • 412 reviews 7.7/10 Location
  • 639 reviews 7.3/10 Room
  • 1,210 reviews 8/10 Service
  • 5 reviews 1.7/10 WiFi
  • 741 reviews 7/10 Food
  • 548 reviews 8.1/10 Amenities
  • 263 reviews 8.2/10 Vibe
  • 242 reviews 4.6/10 Value

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