Mercure Darwin Airport Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 909 reviews

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Mercure Darwin Airport Resort - Image 1
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Mercure Darwin Airport Resort - Image 4
1 Sir Norman Brearly Drive, 0812 DARWIN, Australia

Description

Hotel extras

  • 300 metres from Darwin International Airport, 24 hour airport shuttle service

  • 181 modern rooms suitable for leisure and business travel, set in tropical gardens

  • Hotel Restaurant and Bar, modern Australian cuisine blending flavours of the NT and Asia

  • 2 meeting rooms with modern decor and natural light

  • Relaxing lagoon style swimming pool with sunlounges

Our accommodation(s)

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Hotel location

Mercure Darwin Airport Resort

1 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.404874, 130.879934

Telephone
Fax +61 8 8920 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Cossies Poolside Bar and Bistro

With views of the landscaped gardens and lagoon pool, the relaxed atmosphere at the newly renovated and rebranded Cossies Poolside Bar and Bistro takes advantage of our tropical location with indoor and outdoor dining options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  909 reviews

TripAdvisor Rating  3.5/5  946 reviews

Nice Stay

Customer review rating 4.5/5

Tracey Couples - Confirmed reviews ALL

Overall was very nice. Very disappointed that the New pool was closed.

Dear Tracey M., Thank you for sharing your feedback with us. We're glad to hear you had an overall nice stay, but we're sorry to hear that the closure of the new pool was disappointing. We understand how important it is for our guests to enjoy all of our amenities, and we apologize for any inconvenience this may have caused. Please know that we are working diligently to resolve any issues with the pool and hope to have it open again soon. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more complete experience in the future. Thank you again for your feedback. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Always a good stay

Customer review rating 3.5/5

Phil B. Business - Confirmed reviews ALL

I do not like the new rules about paying for carparking when staying in the motel. I have been staying at the motel for a number of years, and now have health issues with my knees so am unable to walk any distance so need to park close to my room.

Dear Phil B., Thank you for your feedback and continued patronage. We're glad to hear you consistently have a good stay with us, but we apologize for any inconvenience caused by the new parking rules. We understand how important it is for you to park close to your room, especially given your health issues. Please reach out to our front desk team upon your next stay, and we will do our best to assist you in arranging parking that suits your needs. Your comfort and satisfaction are important to us, and we appreciate your understanding. Thank you for bringing this to our attention. We look forward to welcoming you back soon. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Not coming back sorry

TripAdvisor rating 2.0/5

knc2129 TripAdvisor review

The only good thing about this place was the bed, it was very comfy. The new pool looks absolutely stunning but it wasn't open so we couldn't try it. There were cockroaches all through our room, we counted about eight before I gave up. We booked this hotel because it was convenient to the airport with our flight coming in so late at night. Had that not been the case and it was earlier, I would've cancelled my booking and gone elsewhere. It is very overpriced. Bit of a shame really as it has the potential to be a great place.

Secure room I had was excellent

TripAdvisor rating 4.0/5

Hi-there-all TripAdvisor review

We went there for 2 nights at the beginning of our stay since we landed 1:30am and the hotel was close. We booked a 1 bedroom deluxe suite in the Mecure which I found excellent. The Novotel, Mecure and Ibis is basically one complex with one central reception at the entrance which serves all 3. We had breakfast included and went to the Mecure buffet breakfast was was good. The Novotel supposedly does an A La carte breakfast. We went to the Novotel one night for dinner, the atmosphere was that of a workers meal location and assume that what it was in the day and is now, I think Novotel must have changed the pool facing conference room from the original Novotel restaurant..... Anyway terrible looking restaurant, food was good but look and feel of restaurant dreadful.. Staff were all friendly and good except for main reception female manager with short hair and no name badge was cold and dreadful with no customer service at all. Worst reception person I have ever come across in my life. I verified and the 2nd day I could bring my rental car in to pick up our suitcases our our room was at the back of the resort, day 1 reception staff said that was fine, day 2 when I spoke to this short haired female manager said no and it would cost $20 to drive in through gate to pick our bags up..... although I said I was told it would be ok to pick bags up. I also informed her my door didn't close properly although it looked locked and said the door needs adjusting and she said it was nothing to do with her and it was my fault and she said she would someone to look at it which I never saw, she never smiled once and was horrible. Anyway I went back later and saw another manager as this rude manager was serving someone else and I asked her about picking our bags up through gate and she that was fine to drive in and pick the bags up. Also main Novotel pool looked fine was closed due to whoever knows which we would have loved to swim in.

Amazing staff

Customer review rating 5.0/5

Luk Couples - Confirmed reviews ALL

After having our vehicle stolen with our dog inside during checking in the assistance during and the follow-up personnel visits were appreciated.

Dear Uraiporn K., Thank you for your feedback. We are deeply sorry to hear about the distressing situation you experienced with your vehicle and dog. We are glad that our staff could offer assistance and support during such a challenging time. Your well-being and satisfaction are our top priorities, and we will continue to provide any follow-up support you may need. Thank you for staying with us, and we hope to have the opportunity to welcome you back under better circumstances. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 452 reviews 8.9/10 Location
  • 896 reviews 5.8/10 Room
  • 672 reviews 7/10 Service
  • 18 reviews 4.8/10 WiFi
  • 368 reviews 3.9/10 Comfort
  • 351 reviews 8.8/10 Pool
  • 346 reviews 6/10 Food
  • 291 reviews 5.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.