Novotel Darwin Airport 4 stars

Customer review rating (ALL Rating) 3.9/5 541 reviews

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Description

Hotel extras

  • 250 metres from Darwin International Airport, 24 hour airport shuttle service

  • 131 stylish rooms suitable for business and leisure travellers

  • Fitness - lap pool and 24 hour access to Hotel Gym

  • 5 meeting rooms with contemporary decor and natural light

Our accommodation(s)

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Hotel location

Novotel Darwin Airport

2 Sir Norman Brearly Drive
0812 DARWIN
Australia

GPS:-12.407074, 130.880038

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Novotel Poolside Restaurant

Newly refurbished Novotel Poolside Restaurant! Tropical ambiance, delectable all-day menu. Dine poolside/takeaway, extensive options. À la Carte Breakfast & diverse all-day menu. Quench your thirst at Novotel Poolside bar, served by friendly staff!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  541 reviews

TripAdvisor Rating  3.5/5  500 reviews

Beautiful Atmosphere

Customer review rating 5.0/5

Maka Solo - Confirmed reviews ALL

It was FANTASTIC !!!

Dear Makereta S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Disappointed

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Neither pool at the Novotel were open! Check in took 40 minutes. The rest was Awesome!

Dear Michael John F., We're truly sorry to hear about the disappointment caused by the closure of both pools at the Novotel and the lengthy check-in process. Your feedback is important to us, and we apologize for any inconvenience these issues may have caused during your stay. We understand the frustration of not being able to enjoy the amenities you were looking forward to, and we sincerely apologize for any disappointment this may have caused. We will review our procedures for pool maintenance and ensure that any closures are communicated to our guests in advance to minimize inconvenience. Regarding the check-in process, we apologize for the extended wait time. We will review our staffing levels and procedures to ensure a more efficient check-in experience for our guests in the future. We're glad to hear that despite these issues, the rest of your stay was awesome! Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Customer review rating 1.5/5

Corallie F. Business - Confirmed reviews ALL

Waited in line for over an hour to check in. Then to park vehicle a long way from hotel and having to go back to Reception to validate the ticket.

Dear Corallie F., We're truly sorry to hear about the extensive wait time during check-in and the inconvenience you experienced with parking. Your feedback is essential to us, and we apologize for any frustration caused by these issues. Regarding the long wait at check-in, we understand the importance of a smooth and efficient check-in process, and we apologize for falling short of your expectations in this regard. We will review our staffing levels and procedures to ensure a more expedited experience for our guests in the future. As for the parking situation, we apologize for any inconvenience caused by the distance from the parking area to the hotel and the need to validate the ticket at reception. We will explore options to improve the parking experience for our guests, including enhanced signage and streamlined validation processes. Thank you for bringing these matters to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a much-improved experience in the future. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Close to airport

Customer review rating 3.0/5

Colin R. Business - Confirmed reviews ALL

At night the room was too bright

Dear Colin r., Thank you for your feedback. We apologize for any inconvenience caused by the brightness of the room during the night. Our team will investigate the lighting situation to ensure that guests have the option to adjust the brightness to their preference for a more comfortable stay. We appreciate your valuable input and hope to welcome you back for an improved experience in the future. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

Very nice atmosphere and rooms.

Customer review rating 4.5/5

Stephen N. Business - Confirmed reviews ALL

Overnight stay commuting to Offshore installation in the Timor Sea. Very well presented Hotel.

Dear Stephen N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Desi Korina Front Office Manager Novotel and Mercure Darwin Airport

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Other web-users rate our hotel

  • 353 reviews 8.7/10 Location
  • 460 reviews 5.8/10 Room
  • 407 reviews 7.1/10 Service
  • 5 reviews 6.5/10 WiFi
  • 200 reviews 5.1/10 Cleanliness
  • 196 reviews 5.7/10 Comfort
  • 184 reviews 4.5/10 Food
  • 148 reviews 6.1/10 Pool

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