21c Museum Hotel Cincinnati

Customer review rating (ALL Rating) 4.2/5 2,430 reviews

21c Museum Hotel Cincinnati - Image 1
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609 Walnut Street, 45202 CINCINNATI, United States

Description

Hotel extras

  • At 21c, discover contemporary art in the most unexpected places.

  • The Spa at 21c is the Queen City's prime pampering destination.

  • Our restaurant, Metropole, offers a contemporary take on old world cooking techniques.

Our accommodation(s)

Hotel location

21c Museum Hotel Cincinnati

609 Walnut Street
45202 CINCINNATI
United States

GPS:39.1030112, -84.5120188999

Telephone
Fax +1 513-578-6601

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

METROPOLE

Focused on local and seasonal offerings, chef Vanessa Miller's Metropole menu is prepared with the goal of creating a social experience for guests at the forefront.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,430 reviews

TripAdvisor Rating  4.5/5  1,840 reviews

Good stay

Customer review rating 3.5/5

Pam Friends - Confirmed reviews ALL

21C is a very nice hotel. Enjoyed my stay however I did miss amenities that are typically available with most hotels. There was no waste basket in the bath room. No ice machine on the floors. Had to request ice be brought up. The bag was of ice was so large it did not fit in the ice bucket. Had to request a fridge for the room and it didn't get cold enough to keep items cold. No microwave in room to warm up food. 21C is a very unique hotel and I'm sure you strive to be different. Don't lose sight of the little things that make the stay more convenient for guest.

Dear Pamela B., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

nice location. museum is nice touch. was expecting more

Customer review rating 3.0/5

C W. Business - Confirmed reviews ALL

I only stayed one night and had heard rave reviews. The free museum was a nice touch, but for the high price, I didn't think it was anything special. The bed was nice and comfy but the shower and lowered bath in an enclosed room was not ideal. The staff wasn't very intersted when I checked in and therefore the key didn't work, no info was given on wifi, etc. Disappointing!

Dear Corinne W., Thank you for taking the time to tell us about your experience at the 21c Museum Hotel Cincinnati. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At 21c Museum Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, David Kennedy Director of Operations

Great Hotel

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

We stayed here for our wedding weekend and had a great experience

Dear Steven C., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

Good stay

Customer review rating 4.0/5

William Business - Confirmed reviews ALL

Prior to arrival, our experience with Nancy Gilmore was fantastic. She address some concerns and provided solutions. Thank you Nancy. The only issue we had was with housekeeping. They didn’t make up the roll away bed nor was their any soap bar available for the tub. After asking for a bar of soap, non was provided. Otherwise trip was good. Also, we have yet to receive out invoice for the stay.

Dear William P., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry to hear that some of our services were not quite up to par. Your feedback will aid us as we continually strive for excellence. I will email you billing reciept as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Henry Burdsall Front Desk Supervisor

Best location. Great art. Good service

Customer review rating 4.5/5

Jason T. Solo - Confirmed reviews ALL

The location is features a whole floor of art gallery space. Metropole Restaurant was very good. Service was very helpful. Rooms were nice and comfortable. Walkable to all of downtown Cincinnati and OTR. Only complaint is blackout blinds are bad in the morning. Self serve laundromat would be a nice addition.

Dear Jason T., We very much appreciate your comments regarding your stay at the 21c Museum Hotel Cincinnati. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David Kennedy Director of Operations

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Other web-users rate our hotel

  • 609 reviews 9.1/10 Location
  • 1,291 reviews 5.9/10 Room
  • 1,128 reviews 8.2/10 Service
  • 470 reviews 4.6/10 Cleanliness
  • 358 reviews 7.1/10 Food
  • 271 reviews 5.3/10 Amenities
  • 125 reviews 3.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.