Pearl Valley Hotel by Mantis 4 stars

Name: Pearl Valley Hotel by Mantis - ALL
Address: R301 Wemmershoek Road, PAARL, 7646, South Africa
Telephone: +27218678000
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 98 reviews

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R301 Wemmershoek Road, 7646 PAARL, South Africa

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Pearl Valley Hotel by Mantis

Boutique hotels with personality for a remarkable travel experience

A luxury establishment on the award-winning Val de Vie Estate, internationally recognised for its polo facilities, Pearl Valley Jack Nicklaus Signature Golf Course and other world-class amenities. Situated in the picturesque Paarl-Franschhoek Valley, the Estate is a short drive from Cape Town and nestled between many of South Africa's most renowned wine estates and restaurants.

On behalf of the entire team at the Mantis Pearl Valley Hotel, we extend you a very warm welcome and trust your stay with us will be both enjoyable and memorable.

Mynhardt de Jongh, Hotel Manager

Hotel extras

Award Winning Golf Course
Salon and Spa
Well-equipped fitness center
2 outdoor swimming pools
Proximity to the Cape's Winelands

Our accommodation(s)

Suite

One Bedroom Suites

3 persons
45 m² / 484 sq ft

Views: Mountain view or Garden View or Golf view or Lake View

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Suite

Two Bedroom Suites

5 persons
78 m² / 839 sq ft

Views: Golf view or Lake View or Mountain view or Garden View

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Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

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Hotel location

Pearl Valley Hotel by Mantis

R301 Wemmershoek Road
7646 PAARL
South Africa

GPS:-33.82301, 18.987702

+27 21 867 8000

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property

THE VALLEY

Our carefully crafted menu offers the freshest regional and imported produce. Large windows leading onto sprawling terraces, the venue is renowned for spectacular views over the Jack Nicklaus Signature golf course and the towering Simonsberg Mountain.

THE POLO CLUB

"Overlooking the pristine polo fields, lies the renownedPolo Club Restaurant and Black Bar. With exceptional views of the mountains and the estate, this relaxed bistro-style restaurant offers a unique dining experience"

Backs Restaurant & Deli

The Backs Restaurant & Deli, open 7 days a week, serves breakfast, pool snacks, lunch and dinner along with an assortment of items that are readily available to in-house guests.

Meetings & Events

Number of Meeting Room: 1
Surface of the largest room: 316 m² / 3401.392 sq ft
Maximum seats capacity: 0
Maximum capacity for banquets: 180

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 98 reviews

TripAdvisor Rating 4.5/5 83 reviews

Wonderful Rooms and facilities.

Heinrich Families - 4/6/2024 Confirmed reviews ALL

Fantastic service and extremely helpful staff !

Dear Kristian W., We very much appreciate your comments regarding your stay at the Pearl Valley Hotel by Mantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mynhardt de Jongh General Manager

Beautiful and scenic venue.

Sumi Families - 4/2/2024 Confirmed reviews ALL

The accommodation was very comfortable and clean. Would have scored a 10 but the BACS coffee shop close to the units was not that great with availability of food. It was also very busy and staff appeared not to be able to cope

Dear Sumithi S., We very much appreciate your comments regarding your stay at the Pearl Valley Hotel by Mantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. i have also shared your comments with regards to Back's restaurant with the owners of the restaurant in order for them to make the necessary arrangements and increase their output in order to ensure all guests satisfaction levels are met. I do apologise for any inconvenience caused during your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mynhardt de Jongh General Manager

Excellent stay

Suzanne L 3/3/2024 TripAdvisor review

Excellent service and very friendly environment. I want especialy to praise the team at the Back's restaurant who met me with a smile every morning. They were charming and very helpful. Always ready and in a good mood even when t it was very busy.

Dear 98suzannel We are truly blessed to have received such a great review. I have shared your feedback with my team and with back's restaurant & Deli. Your words of encouragement will assist for them to continue to understand the importance of best guest service and why we strive for perfection. I hope to be able to welcome you back soon. Kind regards Mynhardt de Jongh General Manager

Terrible

Michelle d Families - 2/25/2024 TripAdvisor review

All the great service and treatment we enjoyed from the Pearl Valley hotel and its wonderful staff was marred by the shocking manner in which the security staff operates the access and egress gates to the Estate. Our room was far from perfect, with a wet carpet and rising damp - but this was not an issue as the hotel staff were quick to attend to the issue with good grace. We stayed at the hotel for 3 nights for a beautiful celebratory weekend with close friends. Our stay was ruined by at least 7 unpleasant encounters we had with Thornburn Security staff who appeared to be antagonising my husband and I and our family members at the access and egress gates. Our lasting impression of this hotel is that of an extremely hostile, inefficient system which left us as paying Pearl Valley Hotel guests feeling vulnerable at the gate and victims of inefficient, antagonising, security personnel who appeared to be enjoying depriving us access or taking undue time to permit us access to the hotel premises. This ill treatment occurred on each and every interaction with them. When complaining about the security staff to various members of the hotel team - I was informed that there are “many complaints” about the security at the gates - “but nothing gets done”. Our family will never stay at the Pearl Valley Hotel again after the unpleasant experience dealing with Thornburn Security. Life is stressful enough without having to be antagonised on one’s holiday by irritating, inefficient security personnel who defeat the object of a welcoming and secure hospitality experience and environment.

Dear Michelle d Thank you so much for taking the time to write the review. Utterly disappointing read. I am glad to hear that you and your family & friends enjoyed great service from my team. My sincerest apologies for the patch of wet carpet, due to a leak from the bath, which none of us were aware of. This unfortunate incident happened whilst the hotel was 100% occupied, hence we could not move you to another room, but glad my team could effectively dry the carpet with our industrial strength blowers. The bath was subsequently repaired. Reading your summary of how you are perceiving Pearl Valley Hotel, upsets me immensely, as the hotel is a service provider on the estate, just like Thornburn Security. "Our lasting impression of this hotel is that of an extremely hostile, inefficient system which left us as paying Pearl Valley Hotel guests feeling vulnerable at the gate and victims of inefficient, antagonising, security personnel." I have immediately made contact with the Estate Security Manager, and he is currently investigating your claims. No matter what the outcome of the investigation, I would like to guarantee you of my dedicated involvement into this matter as we are suffering the consequences of the wrong doings of other 3rd party suppliers. Your perception of the estate and the hotel are tainted, and I need to find a solution to the core issue. I hope you find it in your heart one day to return and experience the best of the greater estate and Pearl Valley Hotel by Mantis. Travel safely. Kind regards Mynhardt de Jongh General Manager Pearl Valley Hotel

The resort is amazing

Yvan Business - 2/15/2024 Confirmed reviews ALL

Amazing place in the middle of the nature. Very welcoming staff and strong security

Dear YVAN STEPHANE O., We very much appreciate your comments regarding your stay at the Pearl Valley Hotel by Mantis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mynhardt de Jongh General Manager

In partnership with TripAdvisor

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.