Novotel Okinawa Naha 4 stars

Customer review rating (ALL Rating) 4.4/5 2,048 reviews

Novotel Okinawa Naha - Image 1
Novotel Okinawa Naha - Image 2
Novotel Okinawa Naha - Image 3
Novotel Okinawa Naha - Image 4

Description

ALLSAFE approved hotel

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Okinawa Naha

40 Matsugawa, Naha
902 0062 OKINAWA
Japan

GPS:26.219193, 127.706718

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,048 reviews

TripAdvisor Rating  4.0/5  149 reviews

Well, average stay with a remote location

Customer review rating 1.0/5

Saranpal S. S. Solo - Confirmed reviews ALL

Recently on my trip to Naha, I got a chance to stay at the hotel for 3 nights, my impression about the hotel was good despite its awful location as the check-in process was smooth at the Premier lounge ( being a Platinum guest) but the sad part starts when the room was allocated to me, I being a platinum member was not given the pre upgraded room ,though I have to ask to the executive that why i am not given upgraded room and then she went and showed me some another room at the lower floor which was spacious but not with a good view, which I softly declined because I was looking for a room with Pool view. Afterwards, I have a friend of mine who wanted to see me, I called her upon the lounge but the staff was too harsh that they didn't let her in, I politely said that she just wants to sit in the lounge and we will not consume anything but as she was arrogant and giving me typical non sense rules that its only for designated guest , I left the lounge immediately because it was totally disrespecfctul in front on my friend, I agree with your conditions but why a person cannot even sit in the lounge , whats my benefit of being a Platinum guest , still useless, The other days I tried the lounge, its very basic lounge and sadly you don't even serve softdrinks at the lounge and you should see the nearby Mercure hotel as they have a softdrink machine in their lounge. The food selection was so so basic and average as there were no options for vegetertains except the hard french fries, every day the food selection was same on my 3 days stay and breakfast was so so , i mean all the cuisines are targetting the Japanese people, if you can't keep conitnental breakfast then there's no point in having a good systematic breakfast plan. I missed breakfast fir 2 days because of lack of vegan selections. I really liked Okinawa but the stay at hotel is very bad and I will never recommend it to anyone, Also I feel my money is wasted choosing this hotel as the location is far away and the hotel doesn't have any arrangements of shuttle bus/ cab to the nearest MONOrail station which is again a shortcoming.

Ok But have stayed at better Novotel

Customer review rating 2.5/5

Steve M. Business - Confirmed reviews ALL

Location is out of the city about 15-20min walk to the monorail and shops. Room is big size for Japan and was clean and comfortable. There is NO Room Service and the offerings in the premier lounge are ok but limited. Breakfast was terrible if looking for a western option or some other variety than Chinese or Japanese. You could only have plain omlette and they served a small piece of spam. Who the hell east spam? Staff are friendly and accommodating however no recognition of status with Accor. I would not stay here if visiting Okinawa again, there are similar options in the price range that are closer to the action.

Well located, warm welcome and good memories

Customer review rating 4.5/5

Iain Solo - Confirmed reviews ALL

A warm welcome, unexpected club room upgrade, friendly staff who are genuine in their hospitality. The location is central in Naha and a visible landmark so easy to find. A 20 minute walk from the nearest monorail station but the hotel staff will get you a taxi very quickly. I loved my ten days here.

Good stay

Customer review rating 5.0/5

Ha L. Families - Confirmed reviews ALL

Excellent

Excellent Staff

Customer review rating 5.0/5

Felix F. Business - Confirmed reviews ALL

I was back in Naha Okinawa for a business trip again and the staff at the Novotel was once again excellent and went above and beyond to accommodate and assist myself and my Australian teammate. I recommend this hotel to anyone travelling for business or pleasure to Naha, central location and superb staff.

We very much appreciate your comments regarding your stay at the Novotel Okinawa Naha. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 816 reviews 7.1/10 Location
  • 1,309 reviews 8.6/10 Room
  • 1,128 reviews 8.2/10 Service
  • 17 reviews 8.7/10 WiFi
  • 881 reviews 8.1/10 Amenities
  • 754 reviews 8.9/10 Vibe
  • 568 reviews 7.1/10 Comfort
  • 510 reviews 8.7/10 Pool

Powered by Trustyou

Our other establishments nearby

All our hotels in Okinawa