Grand Mercure Rio de Janeiro Copacabana 5 stars

Customer review rating (ALL Rating) 4.4/5 2,964 reviews

Best price
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Grand Mercure Rio de Janeiro Copacabana - Image 1
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Rua Souza Lima, 48, Copacabana, 22070001 RIO DE JANEIRO, Brazil

Description

Hotel extras

  • Pet-friendly hotel! Dogs and cats up to 22 lb are welcome here.

  • Ideal for families! Children aged 12 or younger stay free of charge.

  • Exclusive concierge service for your convenience

  • 20-minute drive to the Rio Sul Shopping Mall

  • 8-minute walk from the General Osório subway station

Our accommodation(s)

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Hotel location

Grand Mercure Rio de Janeiro Copacabana

Rua Souza Lima, 48, Copacabana
22070001 RIO DE JANEIRO
Brazil

GPS:-22.98127, -43.19026

Telephone
Fax +55 21 3545-5400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,964 reviews

TripAdvisor Rating  4.0/5  3,934 reviews

Certificate of excellence 2023

Yes

Customer review rating 4.0/5

Liliana O. Business - Confirmed reviews ALL

Good

Dear Liliana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

Good stay

Customer review rating 4.0/5

Ned S. Business - Confirmed reviews ALL

It was good, there can be changes for improvement as the world evolves but so far it is good.

Dear Ned, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

Unfriendly Staff

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Night staff needs customer service training

Dear Elena, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Armando Byron Front Desk Manager

Good all round experience

Customer review rating 4.0/5

Alastair D. Couples - Confirmed reviews ALL

Good location with friendly helpful staff. It’s own beach area with towel chairs and sun shades.

Dear Alastair, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

Amazing staff, perfect location, great value, very clean

Customer review rating 5.0/5

Pauline D. D. S. Families - Confirmed reviews ALL

We are a family of 4 and stayed here at the family room. It was spacious and very clean by the beach and surrounded by great restaurants. The staff is very helpful and polite. Would definitely stay again

Dear Pauline, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Armando Byron Front Desk Manager

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Other web-users rate our hotel

  • 1,008 reviews 9.3/10 Location
  • 1,487 reviews 6.8/10 Room
  • 1,726 reviews 8.6/10 Service
  • 80 reviews 5.4/10 WiFi
  • 1,043 reviews 8.6/10 Breakfast
  • 602 reviews 6.3/10 Cleanliness
  • 240 reviews 1.4/10 Pool
  • 29 reviews 3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.