Mercure Dubai Barsha Heights Hotel Suites And Apartments

Customer review rating (ALL Rating) 4.1/5 61 reviews

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Sheikh Zayed Road, Dubai Barsha Heights Area, Po Box 500300, 500300 DUBAI, United Arab Emirates

Description

Hotel extras

  • Mercure Dubai Barsha Heights launches hotel suites & apartments on Sheikh Zayed Road

  • Conveniently located in the commercial hub of Internet City, Media City and Knowledge Village

  • Directly facing the Metro Station of Dubai Internet City.

  • Suites & Apartments offers spacious living quarters, with ergonomically designed furnishings.

  • The hotel has 8 new meting rooms, all-day dining, café lounge, sports bar, and pool bar

Our accommodation(s)

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Hotel location

Mercure Dubai Barsha Heights Hotel Suites And Apartments

Sheikh Zayed Road, Dubai Barsha Heights Area, Po Box 500300
500300 DUBAI
United Arab Emirates

GPS:25.101158, 55.173058

Telephone
Fax +971 4 381 8840

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DAY & NIGHT

Enjoy a delightful meal at Day&Night, ideal for luncheons or quality time with family and friends. Relax indoors or step out onto the outdoor terrace for an al fresco experience and savor international flavors for breakfast, lunch or dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  61 reviews

TripAdvisor Rating  4.5/5  2,643 reviews

We liked the stay in overall

TripAdvisor rating 5.0/5

Лена С TripAdvisor review

We liked the room allocation of the hotel, there was a nice view. Alsu from Guest Relations assisted to check us in on the same floor with our family. There are also bus shuttles to the beaches just to let you know. Also the breakfast was great ..

Dear Valued Guest, Thank you very much for your feedback following your recent stay at Mercure Dubai. We are pleased to know that you had a wonderful stay with us and were happy with our facilities and services. It gives us great pride and joy that our guests leave the hotel with nothing but praises. It was a pleasure to have you as our guest and we very much look forward to welcoming you again soon. Sincerely, Mohamed Elatik Rooms Division Manager

black mailer staff robbed my security deposit .

TripAdvisor rating 1.0/5

Mehmood A TripAdvisor review

black mailer staff robbed my security deposit . i wont recommend anyone to stay in this nightmare location hotel .. only metro access is there else nothing good of this hotel . no restaurants nothing i was on a vacation with my family . and it was a worst decision in my life to stay in this hotel . from 11-14 april . our room number was 3713. check in staff was not helpful . they dont even care . breakfast was poor never get space inside hall . everytime we have to sit outdoors to have breakfast in open area where very less sunshade or no shade with all traffic noise in breakfast area .. ++ birds having everywhere in breakfast area which can ruin your breakfast giving sh!t on your plate . rooms were dirty as like 2 star hotels . lifts in hotel sounds like a sports car moving every time . full of headache inside room you cannot sleep with this sound . even on 37th floor . sofas was dirty all black spots on sofa , never cleaned dirty carpet matts . room service was 0 , only 1st day they kept 2 bottles of water . from 2nd day no water until you ask .. also they will not clean your room until you remind them 2-3 times . no iron in the room . weight machine was also our of order and full of rust . i requested to provide the proper one but they damn care about guests . bathroom basin was having a massive leakage . balcony was dirty useless inside building view only . front desk and guests relationship MS ZAINAB AND MR WASEEM SHAIKH always looks and talk with ARAB NATIONAL GUESTS only . they wont even bother if you are not a GCC national . at the time of check out (they took 1hour to process) also they blamed me that i smoked in the room . which i never did . they blackmailed me and robbed my 500 AED very professionally . they showed me a photo of the balcony on which they found some traces of ash .. their staff is a black mailer ... if you dont give them TIP . they will somehow eat your security deposit .

Stay away all all cost ! Warning!

TripAdvisor rating 1.0/5

Jo J TripAdvisor review

Kept asking me for reviews with discounts. No wonder there are so many reviews. Was told that there are damages to my room and i need to pay for it 500 dollars but when I threaten to live stream my experience they said I can leave. Stay away from this hotel and their manager Mohamed Elatik (Rooms Division Manager ) A very bad experience that no one should go through when you are travelling!

Health risk: Disappointing experience at Mercure Hotel Dubai Barsha Heights

TripAdvisor rating 1.0/5

Se C TripAdvisor review

My family and I were looking forward to our stay at the Mercure Hotel Apartments in Dubai Barsha Heights, but unfortunately, our expectations were greatly disappointed. During our vacation, an incident occurred in the pool where I sustained an injury from a sharp, broken tile. This resulted in me not being able to partake in planned beach and water activities, and it also impacted my fellow travelers. What particularly disappointed us was the hotel's response to the incident. Despite the obvious damages in the pool, the issue was downplayed, and no adequate action was taken to prevent further accidents. The compensation offered was inadequate and demonstrated that the hotel did not fully grasp the seriousness of the situation. Furthermore, I lodged a complaint with the hotel's headquarters three days ago, but as of yet, we have not received any response. We are genuinely disappointed that such an established hotel does not prioritize the safety of its customers. Given this experience, we cannot provide a positive review for the Mercure Hotel Dubai Barsha Heights. It is disappointing that our concerns were not taken seriously, and that the safety and well-being of guests were not adequately considered. We hope that the hotel takes this review as a catalyst to reassess its standards and ensure that future guests do not experience similar disappointment.

Dear Valued Guest, I would like to sincerely apologize to you for not meeting your expectations with reference to the challenges you have faced during your stay with us. I believe our team were in contact with you immediately for the same and immediately actions were taken. We do hope that you will provide us with the opportunity to earn back your trust and accommodate you in near future. Sincerely Mohamed Elatik Rooms Division Manager

Super happy 😊

TripAdvisor rating 5.0/5

saad A TripAdvisor review

I would like to thanks the team about the lovely service from the heart ,and the Care of me and my wife was really amazing to get the real care from the all staff I'm so happy, I really have a great experience big thanks for Edwih and Shara about the care of us and he make sure we are happy. Love you all guys

Dear Valued Guest, Thank you for taking the time to leave us with an excellent review and for your recommendation. It is great to know that you love your experience and were impressed with the service rendered by our hosts. We look forward to serving you in a near future! Sincerely, Mohamed Elatik Rooms Division Manager

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Other web-users rate our hotel

  • 1,800 reviews 9.5/10 Location
  • 2,511 reviews 8/10 Room
  • 4,578 reviews 9/10 Service
  • 46 reviews 7.1/10 WiFi
  • 1,007 reviews 6.8/10 Cleanliness
  • 850 reviews 8.4/10 Comfort
  • 477 reviews 7.2/10 Breakfast
  • 40 reviews 8.7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.