Fairmont The Norfolk 5 stars

Customer review rating (ALL Rating) 4.6/5 662 reviews

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00200, PO Box 58581, 00200 NAIROBI, Kenya

Description

Hotel extras

  • Convenient location for both sightseeing and business, minutes from the city center

  • Convenient location for both sightseeing and business, minutes from the city center

  • Tranquil tropical garden setting with a heated outdoor pool and spa

  • Unique dining options from the iconic historical Terrace to a stylish organic steak house.

  • 10 well-appointed meeting spaces, including an elegant ballroom

Our accommodation(s)

Hotel location

Fairmont The Norfolk

00200, PO Box 58581
00200 NAIROBI
Kenya

GPS:-1.278337, 36.815827

Telephone
Fax +254 20 2216796

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  662 reviews

TripAdvisor Rating  4.5/5  1,554 reviews

Certificate of excellence 2023

AVOIDING TO SPEAK TO GUESTS.....

TripAdvisor rating 1.0/5

LondonWolfeee TripAdvisor review

...seems to be the specialty of the current G.M., Mr. Nils Rothbarth. During a 7 nights stay, occupying 12 rooms and a boardroom on a daily basis, this Gentleman did not find it necessary to greet any of us, not even the common welcome letter. He was on the premises and spotted by some of us. One of the worst management I have experienced. Management avoided us with every single problem we encountered during our stay.

Avoid if you can

TripAdvisor rating 1.0/5

Izabela B TripAdvisor review

The worst 5 star hotel ever. Dirty room... Internet connection goes down every 10 min and it will not reconnect unless you restart your device. Very annoying especially if you are on a business trip. General manager avoid the guests.

Amazing History --- but forgotten details

Customer review rating 4.0/5

Jacob Couples - Confirmed reviews ALL

The history, location and garden are spectacular. Also several of the staff, notably the doormen were very charming. However, many small details were neglected. A 100$ dollar incidental fee was charged to my card and as I checked out nothing was mentioned and I had to remind the staff to reimburse it. Entry level whiskeys used in cocktails are unacceptable in a 5 star hotel bar such as this one. Our bar food orders were forgotten about. Men's steam room was out of order. Asked for vegetarian food recommendation and meaty restaurant was suggested, which was rather funny. Also, the Accor website is a mess. I spent a full hour trying to book it on the official website and finally gave up and went to Expedia.

Dear Jacob, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our amazing history, location, gardens as well as the charm of our doormen. However, we are truly sorry for the lapses in service you experienced. Please accept our sincere apologies for these shortcomings. We will address these issues internally to prevent recurrence. We appreciate your valuable feedback as it helps us improve our services. We look forward to another opportunity to host you. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Staying at Fairmont Hotel

TripAdvisor rating 1.0/5

Mária S TripAdvisor review

My hanging out in Nirobi: First of all it started difficulty because we had to wait 4 hours for our room after a half-day travelling - inspite we paid extra money for the hotel for these few additionally hours. On Sunday we had to wait for our breakfast 1 hour 20 minutes - for a simple breakfast, than 1,5 hour for the lunch. In the boardrum the aircondition did not worked and for the time the business partners are arrived, all of us were swetin from the hot. Our business partner who is engineer showed for the maintenance guy what the problem was, and later it turned up that the filter was dirty and totally black. One of our colleague had permanently allergic reactions. The tissue was run out and the did not refilled the box. Inspite of the hotel and the garden is nice and the meals were good I have to say that I expect much better service from a 5 star hotel. It was the worst hotel I have been in the last 10 years. In my opinion, the problem is that the work processes are not well organized and controlled. This is not because there is not enough staff, it must be a kind of attitude problem.

Dear Mária S, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for all the inconveniences you faced and deeply regret all the discomfort caused. Rest assured that we have addressed all the issues to ensure the comfort of our guests in the future. We truly value your feedback and hope to have the opportunity to welcome you back for a much-improved experience. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

Perfect stay, as always at the Fairmont Norfolk

Customer review rating 4.5/5

Malick Business - Confirmed reviews ALL

Beautiful place, great breakfast, very professional and friendly staff, perfect location

Dear Malick, Thank you for your wonderful review! We are thrilled to hear that you had a perfect stay as always; with us. Your compliments about our beautiful Hotel, great breakfast, professional & friendly team, and perfect location mean a lot to us. We look forward to welcoming you back soon. Kind Regards, Nils Rothbarth Cluster General Manager & Fairmont The Norfolk Team

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Other web-users rate our hotel

  • 116 reviews 8.7/10 Location
  • 240 reviews 7.2/10 Room
  • 465 reviews 9.2/10 Service
  • 17 reviews 4.7/10 WiFi
  • 164 reviews 8.9/10 Amenities
  • 98 reviews 9.5/10 Breakfast
  • 77 reviews 7.1/10 Cleanliness
  • 47 reviews 4.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.