Fairmont Chicago - Millennium Park 4 stars

Customer review rating (ALL Rating) 4.4/5 2,741 reviews

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Fairmont Chicago - Millennium Park - Image 1
Fairmont Chicago - Millennium Park - Image 2
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Fairmont Chicago - Millennium Park - Image 4
200 North Columbus Drive, 60601 CHICAGO, United States

Description

Hotel extras

  • City center Chicago hotel near Millennium Park and the Magnificent Mile

  • State-of-the-art spa and fitness facilities

  • Fully equipped and unusually spacious luxury guest rooms

  • Easy access to airports and public transit

Our accommodation(s)

Hotel location

Fairmont Chicago - Millennium Park

200 North Columbus Drive
60601 CHICAGO
United States

GPS:41.885956, -87.621116

Telephone
Fax +1 312-565-1143

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COLUMBUS TAP

Columbus Tap offers an elevated, contemporary, Chef-driven, American Gastropub culinary experience while providing the fun and energy of a neighborhood pub and sports bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,741 reviews

TripAdvisor Rating  4.0/5  4,155 reviews

Certificate of excellence 2023

Worst Amex platinum fine hotel I’ve ever booked

TripAdvisor rating 2.0/5

lovesvacation97 Friends getaway - TripAdvisor review

Booked through Amex platinum fine hotels 4/11-414. Upon checked in front desk person cold and lifeless- no greetings. I asked for upgrade availability and flat out said no without looking. Ok fine- then gave us an old room at 6th floor that has moldy toilet, shower tiles. No shower gel and tissues replaced for 3 days. Toilet paper was rough and cheap. Next day I addressed the toilet mold and front desk said I’ll take care of it and didn’t even look at the pictures I took. It seemed like he just wants to brush me off. Needless to say, it was not taken care of. We had breakfast at the hotel lobby and food was poor quality. Corned beef hash was horrible and server served the food with his thumb inside the plate next to the food! Thank goodness I had the $100 food credit otherwise this is not worth it! The night before check out, I went to front desk and informed them that I will be checking out at 3pm. He looked at my room and said, I can only stay till 1 pm without charge. I said to him that I have a guaranteed late checkout till 4pm through Amex fine hotel reservations and never had a problem. He said as a courtesy , I’ll do it. I’m appalled that he didn’t know the late check out guarantee. Upon checkout, front desk asked how was everything and I said not so good. He didn’t acknowledged nor asked why . Same person that checked me in. Still unfriendly. On my bill, they charged me $75 for 3 nights for urban experience. Through my Amex reservation it was written $60 for 3 nights due upon checkout. I’m just so tired that I didn’t even address it. I will never stay here again - unfriendly / unhappy staff, cleanliness was an issue and lackluster hotel .

Dear lovesvacation97, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Chicago. At Fairmont Chicago we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us, and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Chicago in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly. Yours sincerely, Tim Muhsen Director of Guest Experience.

Mediocre and needs updating

Customer review rating 2.5/5

Tania Business - Confirmed reviews ALL

I expected a luxurious stay at the Fairmont for four nights but was greeted by a dirty room with black gelatinous goop in the shower and a hairball at the drain. The next morning, I discovered my glass rinse cup had toothpaste stuck on it and not from me. The grout in the shower and tile was black and dirty. Curtains and remote control had strange orange stains and the room was generally not clean. Sheets also had minor tears and holes in them. I would not recommend this hotel as it needs a deep cleaning.

Dear Tania T., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Chicago. At Fairmont Chicago we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us, and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Chicago in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly. Yours sincerely, Tim Muhsen Director of Guest Experience.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I was in town for a work conference and was also able to have family join me for a night while in town.

Dear Melissa S., Thank you very much for your recent stay at Fairmont Chicago - Millennium Park, I also like to thank you for taking your time to share your Feedback with us. We truly appreciate your comments as we humbly believe that there will always remain some room for further refinement. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please note that next stay you can ask for fridge and microwave to be sent to your room free of charge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tim Muhsen Director of Guest Experience.

Very nice staff

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Disappointed in room cleanliness but nice staff all the way down to the cleaning crew and room service.

Dear Shanna K., Thank you very much for your recent stay at Fairmont Chicago - Millennium Park, I also like to thank you for taking your time to share your feedback with us. We truly appreciate your comments as we humbly believe that there will always remain some room for further refinement. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for your feedback and we look forward to serving you again in the hopefully near future. Sincerely, Tim Muhsen Director of Guest Experience.

Perfect room and setting.

Customer review rating 5.0/5

David Business - Confirmed reviews ALL

Relaxing and peaceful with excitement.

Dear David M., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Chicago We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future. Yours sincerely, Fairmont Chicago Management Team

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Other web-users rate our hotel

  • 752 reviews 9.2/10 Location
  • 1,440 reviews 7/10 Room
  • 1,400 reviews 8.1/10 Service
  • 34 reviews 6.3/10 WiFi
  • 518 reviews 6.6/10 Cleanliness
  • 463 reviews 6.2/10 Amenities
  • 353 reviews 6/10 Food
  • 307 reviews 4.3/10 Value

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