Mercure Vienna First

Customer review rating (ALL Rating) 4.5/5 880 reviews

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Desider Friedmann Platz 2, 1010 VIENNA, Austria

Description

Hotel extras

  • EXCELLENT LOCATION: pedestrian zone in the historic city center

  • Charming city hotel in a distinctive Viennese style

  • Vienna 1st bistro: bar and restaurant

  • Awarded the Austrian Ecolabel

Our accommodation(s)

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Hotel location

Mercure Vienna First

Desider Friedmann Platz 2
1010 VIENNA
Austria

GPS:48.211414, 16.374053

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

VIENNA 1ST

Historic and modern - a unique location in terms of both architecture and cuisine. Be seduced by the special atmosphere, the delightful scents from our open kitchen, the lounge music and a glass of fine wine from our wine cellar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  880 reviews

TripAdvisor Rating  4.5/5  742 reviews

Certificate of excellence 2023

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The room was nice and quiet. The first day of our stay there wasn’t the paper towel in bathroom and the wall behind the bed was quiet dusty, there were some spider webs on the ceiling. The rest was quite good. Maybe the cleaning service can be improved.

Dear Burcu K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Vienna First. I am sorry that your experience did not meet fully your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Ideal location for city center

Customer review rating 5.0/5

Graham Couples - Confirmed reviews ALL

Breakfast selection was good, comfortable rooms and helpful staff. Thanks for an enjoyable stay.

Dear Graham M., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Good location, clean, great staff

Customer review rating 5.0/5

Oriana Solo - Confirmed reviews ALL

Good location for shopping and eateries Room was very clean and had plenty of space Staff were super attentive and even helped me ship my charger back home after I left it behind (:

Dear Oriana Xiu-Yun Y., We very much appreciate your comments regarding your stay at the Hotel Mercure Vienna First. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katharina Deyerizadeh Front Office Manager ´ Mercure Vienna First

Easter visit

TripAdvisor rating 4.0/5

586mavisr Families - TripAdvisor review

Excellent hotel - Quiet , central location . Highly recommended. Walking distance to most tourist attractions. Staff - very friendly & helpful. Two double Rooms - both essentially equipped & clean. Although the smaller room was very hot. Airport bus - No 8 pickup (Val line2) outside front doors of airport (10.50 Euro one way) drop 5 min walk to hotel. Very convenient. Taxi to airport- booked with front house team. (4 people (50 Euro). Restaurants/cafes - on the doorstep! Lots of choice within a few minutes walk.

Dear Mercure guest, we thank you kindly for the wonderful feedback about your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience, we are looking forward to your next visit! Best regards from Vienna, Richard - Guest relations

Excellent location / value for money

Customer review rating 4.5/5

Vasileia Families - Confirmed reviews ALL

Pros: excellent location in the city centre just a few minutes walk from most of the attractions and from the airport bus (val 2), clean and comfy rooms, polite and professional staff, value for money Cons: it was really hot in the room even though the heating was off.

Dearest Vasileia, we very much appreciate your constructive comments and positive review about your stay at the Hotel Mercure Vienna First. Thank you for sharing your experience with us, we hope your next visit will be as pleasant as the previous one. Best regards from beautiful Vienna, Salvatore Baingiu Assistant FO Manager Mercure Vienna First

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Other web-users rate our hotel

  • 643 reviews 9.6/10 Location
  • 638 reviews 7.3/10 Room
  • 641 reviews 9/10 Service
  • 14 reviews 7.5/10 WiFi
  • 374 reviews 8.1/10 Breakfast
  • 363 reviews 5/10 Comfort
  • 263 reviews 8.5/10 Cleanliness
  • 90 reviews 4.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.