Sofitel Mexico City Reforma 5 stars

Customer review rating (ALL Rating) 4.8/5 2,466 reviews

Sofitel Mexico City Reforma - Image 1
Sofitel Mexico City Reforma - Image 2
Sofitel Mexico City Reforma - Image 3
Sofitel Mexico City Reforma - Image 4

Description

Hotel extras

  • Located in the heart of Mexico, next to the US Embassy and the Angel of Independence

  • Panoramic views of Mexico City and its iconic landmarks from every corner of the hotel

  • Unique saltwater pool on the 38th floor with outstanding views of the city

  • Cityzen Rooftop Bar, the best hotspot to enjoy exquisite gastronomy from the heights

  • Pet-friendly. We welcome all pet lovers and their loved companions travelling together

Our accommodation(s)

Hotel location

Sofitel Mexico City Reforma

297 Avenue Paseo De La Reforma
06500 Mexico
Mexico

GPS:19.428535, -99.16593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,466 reviews

TripAdvisor Rating  5.0/5  1,759 reviews

Certificate of excellence 2023

Wonderful Luxury Hotel in the Heart of Mexico City

TripAdvisor rating 5.0/5

pflores72001 TripAdvisor review

My family (including 7/9 year old boys had a wonderful Spring Break stay at the Sofitel! Staff, notably including Regina Gameros were amazing. We loved the stunning 38th floor pool, the opulent breakfast and the fantastic location right in the heart of it all.

Great hotel , great staff, great experience

TripAdvisor rating 5.0/5

Sonja L Business - TripAdvisor review

Staff is amazing! Thank you Brenda Gendara and Rocio Maciel. Also the event team: Carla, Tom, Enrique, Alvaro, Roberto these are just the names of many more who have made our conference a success. Everybody has a smile on their faces and the atmosphere is very welcoming

Amazing stay

TripAdvisor rating 5.0/5

Rasmus T TripAdvisor review

We had such a lovely stay at the Sofitel. Location right on Réforma is just perfect. The best part of the hotel was the amazing staff at the Club Millésime. Laura, Natalia Oñate, Linette Garcia, Natalie Newby and Frida Aguilar all took good care of us! We loved the French touch in the club with high quality food&beverage. Rooms have a wonderful view! The bathroom even featured a tub with city view. We will definitely be back☺️

Great service: stunning views and location

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

We appreciated the high level of service provided by the entire team at each interaction . We celebrated our wedding anniversary and could not have been more pleased with our experience:

Dear ARMIN A., We very much appreciate your comments regarding your stay at the Sofitel Mexico City Reforma. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jany Vega Guest Experience Manager

Horrible service at rooftop bar

Customer review rating 2.0/5

Glenda Solo - Confirmed reviews ALL

I made a reservation for 8 people at the Cytizen rooftop bar, when we arrived they gave us a table for 4 because our table was not ready, then we were moved to a table of 6 and 2 of my guests had to wait standing until a table for 2 was available to add it to ours. Then the couldn’t handle the service for 8, he served drinks for some of the guests but not for other, food came for only a few people the rest had to wait, when mine came was cold and couldn’t eat it. I complained with the he bar manager and he didn’t do anything to help. When I got to my room requested to talk to the manager who didn’t do much either only to offer a free room service so I could eat something for the night, however, I was still charged for that dinner. Worse experience in a Sofitel.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 696 reviews 9.7/10 Location
  • 1,115 reviews 9.2/10 Room
  • 2,082 reviews 9.3/10 Service
  • 8 reviews 6.8/10 WiFi
  • 502 reviews 8.9/10 Amenities
  • 461 reviews 8.4/10 Food
  • 458 reviews 9.3/10 Vibe
  • 225 reviews 7.8/10 Comfort

Powered by Trustyou

Our other establishments nearby

All our hotels in Mexico