Novotel Suzhou SIP

Customer review rating (ALL Rating) 5.0/5 1,080 reviews

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Description

Hotel extras

  • On the bank of Jinji Lake

  • Adjacent to Suzhou International Expo Center

  • Metro Station Line 1 at hotel front door

  • Enjoy lake view,city view or garden view in guest room

Our accommodation(s)

Hotel location

Novotel Suzhou SIP

688 Suzhou Avenue East
215027 SUZHOU
China

GPS:31.323195, 120.7046079

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  1,080 reviews

TripAdvisor Rating  4.5/5  157 reviews

Excellent Stay

Customer review rating 5.0/5

Alex Business - Confirmed reviews ALL

Always loves to come back to Suzhou Novatel. Never disappoint me with minor or major help if needed

Dear Kang Hong W., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Guenther F. Business - Confirmed reviews ALL

My stay at the hotel was an absolutely delightful experience, and what made it even more special was the exceptional service provided by Miss Shannon. From the moment I arrived, she made me feel warmly welcomed with her sparkling smile and genuine kindness. She not only ensured that my check-in process was smooth and efficient, but also went above and beyond to make me feel comfortable throughout my stay. Miss Shannon demonstrated a remarkable level of professionalism and a keen eye for detail. She was always available to assist with a cheerful disposition, be it answering any queries I had, giving recommendations for local attractions, or even just engaging in a friendly conversation. What really stood out about Miss Shannon was her dedication to providing excellent customer service. She took the time to understand my needs and preferences, and she tailored her suggestions and services accordingly. It was clear that her aim was not merely to meet my expectations but to exceed them, and she succeeded in doing so. Miss Shannon's exceptional service greatly enhanced my overall hotel experience and left a lasting impression. I would like to express my sincere appreciation for her hard work and dedication. Her commitment to customer satisfaction is truly commendable and sets a high standard for others in the hospitality industry. I look forward to my next stay at the hotel, and I hope I will have the pleasure of being served by Miss Shannon again.

Dear Guenther F., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Stay

Customer review rating 5.0/5

Wenbin Business - Confirmed reviews ALL

The reception Vera is very professional and helpful. Appreciate that.

Dear Wenbin Z., We very much appreciate your comments regarding your stay at the Novotel Suzhou SIP. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful hotel.

TripAdvisor rating 5.0/5

kimiT4139TB Business - TripAdvisor review

I stayed at this hotel for 10 days, and had a wonderful experience. The room was comfortable and very clean. I had a wonderful view of the east gate, which was stunning when lit up at night. Food in both the buffet and restaurant was very good. Great location.

so bad. it's a shame

TripAdvisor rating 2.0/5

edsi2021 TripAdvisor review

No service at all. the hotel has drifted on the money side. they focus on mass revenue. the food is the cheapest and most disgusting you could find. the hotel provides no value added. it's just cash machine avoid it.

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Other web-users rate our hotel

  • 4,712 reviews 9.8/10 Location
  • 3,980 reviews 9.1/10 Room
  • 7,335 reviews 9.7/10 Service
  • 18 reviews 7.6/10 WiFi
  • 1,825 reviews 9.6/10 Vibe
  • 1,039 reviews 8.9/10 Breakfast
  • 1,030 reviews 8.9/10 Amenities
  • 988 reviews 9.1/10 Cleanliness

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