SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.3/5 2,270 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

Our accommodation(s)

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Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 AUCKLAND
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,270 reviews

TripAdvisor Rating  4.0/5  300 reviews

Near To Pier, So good if going by Cruise

Customer review rating 4.5/5

Rajesh D. Couples - Confirmed reviews ALL

We stay for 3 days, on day one, room was ok because natural lights were less, but thanks to the staff understanding it was change to the room which was double bed also and natural lights available for nearly 12 hours, so power consumption also less and more positive vibes.

Dear Mr. D., Thank you for sharing your feedback! We're delighted to hear that our staff could accommodate your request promptly and provide you with a room that met your needs. It's always our goal to ensure our guests have a comfortable and enjoyable stay. We appreciate your recognition of our efforts and hope to welcome you back again soon for another positive experience. Warm regards, Cadmiel Villar Duty Manager SO/ Auckland

Lots of bells and whistles. But little things lacking.

Customer review rating 1.5/5

Reef Couples - Confirmed reviews ALL

What should have been simple check in was just slow. Room was ready ahead of time that was nice and personality of staff was good. But to be emailed about room upgrades and the staff having no idea what this was, not a good look. Kendal in the restaurant was great. Unfortunately, the bar tender was not in the bar for our “drinks on arrival” by the time we had to leave at 4:30 for a show (despite being told it would be open at 4). So no pre show drinks. Returned at around 11 to find the bar tender was gone for the night, but at least the night shift was able to open a bottle of bear and pour a wine. Room was nice on the surface, despite little things like the bathtub plug was as good, as not being there. But that’s ok we left the hot water run, to get a decent soak. Bed was good and checkout was painless. Given we had stayed in another 5 star hotel (that was flawless) the week before, around the corner for half the rack rate, would not recommend.

A perfect experience, twice!

TripAdvisor rating 5.0/5

MaxAndEloise TripAdvisor review

didn’t stay this time, only went to the restaurant. Went back again the first experience was so awesome! The front desk staff were incredibly helpful even thought I wasn’t staying there and directed me easily to the restaurant. Service was impeccable without being pretentious, you were looked after so well without any fawning or hovering, prices were fair for the quality of food and creativity. So enjoyed the food! View was amazing. Cannot praise this restaurant enough!

Hotel staff were not in any way helpful and went out of their way to make simple things challenging

Customer review rating 0.5/5

No T. Business - Confirmed reviews ALL

It was a terrible experience and the simple thing of putting the two single beds together was not done. I had terrible sleep and asked at least 8 times No one could care less and when I continuously requested, they looked at me like I was asking them to construct a building. It was really simple, I booked a room with a double bed and the single beds needed to be put together and made uo. The front desk also alsmost made us miss our flight and could not be bothered to escort me back to the room as I had left a jacket behind. We came there in a taxi to collect the jacket and no one could care less that the taxi had to wait more than 15 minutes. They stood there as I asked them to escort me to the room, at least 3 staff just stood at reception doing nothing. Finally I remembered I still had a key and luckily went up myself to get my expensive Jacket. They pretended to call housekeeping and the manager pretended to go to the room but no one went to the life. It was a terrible and stressful stay. This was a business trip and I would never stay there again and I frequent for business often as do my staff.

Wonderful Hotel

Customer review rating 5.0/5

Annabelle Couples - Confirmed reviews ALL

A wonderful stay from the moment we checked in we felt welcome and the staff were very helpful. Our room was very well appointed and the bed and in particular the pillows were so comfortable. The roof top bar service was excellent as was the restaurant - the food was amazing and the wait staff were amazing. I would recommend the SO Auckland.

Dear Ms. V., Thank you so much for sharing your experience with us! We're thrilled to hear that you had a wonderful stay from the moment you checked in. It's fantastic to know that our staff made you feel welcome and were helpful throughout your stay. We're delighted that you found your room well-appointed and that you enjoyed the comfort of our beds and pillows. We're also glad to hear that you had a great experience at our rooftop bar and restaurant. Providing excellent service and delicious food is always our goal, and we're pleased that we could meet your expectations. Thank you for recommending SO Auckland! We truly appreciate your kind words and look forward to welcoming you back for another amazing stay in the future. Kind regards, Cadmiel Villar Duty Manager SO/ Auckland

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Other web-users rate our hotel

  • 458 reviews 9.2/10 Location
  • 1,188 reviews 7.5/10 Room
  • 1,152 reviews 8.2/10 Service
  • 11 reviews 5.6/10 WiFi
  • 409 reviews 8.8/10 Vibe
  • 397 reviews 7.1/10 Food
  • 260 reviews 6.5/10 Bar
  • 238 reviews 7.9/10 Breakfast

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