Mercure Brisbane King George Square 4 stars

Customer review rating (ALL Rating) 3.9/5 4,172 reviews

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Mercure Brisbane King George Square - Image 1
Mercure Brisbane King George Square - Image 2
Mercure Brisbane King George Square - Image 3
Mercure Brisbane King George Square - Image 4
Corner of Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Mercure Brisbane King George Square can enjoy access to all the 5-star facilities of the adjacent Pullman Brisbane King George Square, which includes a gym, and the enticing Goldfinch Restaurant & Street Café and 16 Antlers Rooftop Bar.

Our accommodation(s)

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Hotel location

Mercure Brisbane King George Square

Corner of Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.4683, 153.02308

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  4,172 reviews

TripAdvisor Rating  4.0/5  1,405 reviews

Emergency Response lacking

Customer review rating 2.0/5

E Business - Confirmed reviews ALL

During my stay, there was a fire alarm activation approximately 10pm. Fire alarm was activated to have everyone on standby. Believe it was after 10 mins, there is an update from the commander that just mentioned to continue standby while they investigate. Fire fighters were on scene. believe its another 10 mins later, the fire alarm went off without any announcement to stand down or acknowledging a false alarm. It felt uneasy and contacted reception and confirming that its all good to proceed to bed. The emergency response team needs to better be trained. In the morning itself, I believe some auditors were on site and I can clearly heard that she asked "where is your emergency exit?" it wasn't cleared indicated anywhere in your hotel lobby.

Dear Eric, Thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience and discomfort you experienced during the fire alarm activation and for any shortcomings in our emergency response procedures. Ensuring the safety and security of our guests is our top priority, and we regret that our response to the fire alarm activation did not meet your expectations. We will review our emergency response protocols and provide additional training to our staff to ensure they are better prepared to handle such situations in the future. We also apologize for any inconvenience you experienced during check-in and for the presence of flying bugs in your room. Your feedback regarding these issues will be shared with our team for review and improvement. We're pleased to hear that Thien at the reception and Pat at the Goldfinch Cafe provided you with great service. Providing personalized and attentive service to our guests is what we strive for, and we're glad they made a positive impression. Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust and provide you with a seamless experience during any future stays with us. Warm regards, Roshit Manmohan Front Office Manager

Excellent staff. Quiet room

Customer review rating 5.0/5

Carrie Business - Confirmed reviews ALL

The staff were all very helpful and friendly. George even found a spare phone charger and lrnt it to me.

Dear Carrie, Thank you for your fantastic feedback! We're thrilled to hear that you had an excellent experience with our staff during your stay. It's wonderful to hear that George and the rest of our team went above and beyond to assist you during your time with us. Providing attentive and friendly service is what we strive for, and we're delighted that we could make your stay enjoyable and stress-free. We appreciate your kind words and look forward to welcoming you back for another quiet and pleasant stay in the future. Warm regards, Roshit Manmohan Front Office Manager

Great location, very average room

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Room had chemically and wet bathroom odur, plus significant noise from lift and air vents

Dear Alison, Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel to be in a great location. However, we apologize for the issues you encountered with the room, including the odors and noise disturbance from the lift and air vents. Providing a comfortable and peaceful environment for our guests is important to us, and we regret that we fell short of meeting your expectations in this regard. Additionally, we apologize for the oversight with the previous guest's sock in the room. This is not reflective of the high standards we aim to maintain, and we will review our cleaning procedures to ensure thorough inspections are conducted before guests check-in. Your feedback is invaluable to us as it helps us to identify areas for improvement. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Roshit Manmohan Front Office Manager

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

easy check in, great valet service

Dear Jennifer, Thank you for your feedback. We're delighted to hear that you had a good stay with us and that you found the check-in process easy and our valet service great. Ensuring a smooth and convenient experience for our guests is important to us, and we're pleased that we could meet your expectations in these areas. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Roshit Manmohan Front Office Manager

Great stay

Customer review rating 5.0/5

Susan O. Couples - Confirmed reviews ALL

Love staying there lots to do

Dear Susan, Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay with us and that you enjoyed the various activities available. Providing a welcoming and enjoyable experience for our guests is our top priority, and we're delighted that our friendly staff contributed to making your stay memorable. We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future. Warm regards, Roshit Manmohan Front Office Manager

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Other web-users rate our hotel

  • 1,487 reviews 9.1/10 Location
  • 2,532 reviews 4.8/10 Room
  • 2,060 reviews 7.5/10 Service
  • 117 reviews 4.7/10 WiFi
  • 1,016 reviews 3.9/10 Cleanliness
  • 967 reviews 4.2/10 Comfort
  • 607 reviews 3.5/10 Amenities
  • 569 reviews 4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.