Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,287 reviews

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21 Viaduct Harbour Avenue, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

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Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Telephone
Fax +64 9 909 9001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,287 reviews

TripAdvisor Rating  4.5/5  3,641 reviews

Certificate of excellence 2023

Mixed Feelings

TripAdvisor rating 4.0/5

KingyOE Couples - TripAdvisor review

I would have gone a 5 for the accommodation but downgraded to a 4 because of the underwhelming breakfast. The arrival and check in was excellent. Our room was nice and as we expected. Nice size, good amenities, clean, nice shower etc. overall it was great. Breakfast for a top hotel was not good. Four of us had breakfast and we all commented negatively about it. Our waiter had trouble taking our order which was simple. One order arrived completely wrong and served by another member of the waiting staff. We tried to let her know it was completely the wrong dish and must be someone else’s but after going round in circles my friend decided to accept what was placed in front of him as there was a communication and language problem. The hot dishes on the buffet were poor. Some empty and others badly presented and not warm. Being a Saturday I’m wondering if they had a stand in Chef on??? For $52 per head for the breakfast that we were served, I would suggest you go to a local cafe or maybe round the corner to the Grand Hyatt where I have stayed and thoroughly enjoyed the breakfast. In short. The accommodation and service during checkin and out was excellent, rooms great, ambiance and location excellent……. But I don’t recommend the breakfast. I would definitely stay here again but wouldn’t bother with the breakfast again and would go to somewhere local.

Moldy and dated hotel

TripAdvisor rating 2.0/5

Stracy08 TripAdvisor review

Our room had mold all over the bathroom - in the shower & even coming out from under the mirror; the mirror mold appeared to be black mold. There are stains on the curtains, wall paper is peeling from the walls etc. It feels “tired” & no amount of dim lighting and fancy finishes can hide that. The location is decent if you are wanting to explore the area. Staff was average but not overly accommodating when we needed it, which was rather disappointing. Would not recommend you stay here until they make necessary improvement for guest safety - like removing mold from bathrooms.

Great location to celebrate a special milestone

Customer review rating 5.0/5

Ali S. Couples - Confirmed reviews ALL

Given a lovely room with views to the water. Welcome gift tasteful and appreciated as was my husbands 80th birthday. The restaurant meals were excellent especially the snapper dish.

Dear Alison S., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Well Located, ease of acess

Customer review rating 5.0/5

Donna Couples - Confirmed reviews ALL

Upgrade to a luxury marina view was awesome. Staff were amazing

Dear Donna L T., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Fully stocked bathroom essentials, necessary for long travel days.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The team at the Sofitel in Auckland were lovely. Thoughtful and hard working, made a long day of driving so worth the relaxing stay there.

Dear Simone M., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

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Other web-users rate our hotel

  • 276 reviews 9.1/10 Location
  • 623 reviews 7/10 Room
  • 689 reviews 7.2/10 Service
  • 8 reviews 2.6/10 WiFi
  • 225 reviews 6.5/10 Food
  • 163 reviews 7.7/10 Breakfast
  • 151 reviews 8/10 Vibe
  • 120 reviews 5.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.