Mercure Bali Nusa Dua 4 stars

Customer review rating (ALL Rating) 3.9/5 523 reviews

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Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali, 80363 NUSA DUA, Indonesia

Description

Hotel extras

  • ALLSAFE Certified Hotel

  • Four meeting rooms with state of the art meeting facilities

  • Free Shuttle to Nusa Dua Beach and Shopping Center

  • Swimming pool divided into 2 levels and connected by a waterfall

  • Easy access to Convention Center, Beach and Nusa Dua attractions

Our accommodation(s)

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Hotel location

Mercure Bali Nusa Dua

Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali
80363 NUSA DUA
Indonesia

GPS:-8.80692, 115.22074

Telephone
Fax +62 361 8467001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  523 reviews

TripAdvisor Rating  3.5/5  1,136 reviews

Happy and Compy

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

I stayed for 2 nights, everything was very nice room, breakfast, and the staff was very helpfully special for Aprina at Reception She is beautiful and kind.. I’ll be back soon✨

Dear Maya A., Thank you for choosing to stay at Mercure Bali Nusa Dua and for sharing your feedback with us. We are delighted to hear that you had a happy and comfortable stay with us. It's wonderful to know that you enjoyed our room, breakfast, and found our staff, especially Aprina at Reception, to be helpful and kind. Your kind words have been shared with Aprina and the rest of our team. We look forward to welcoming you back soon for another fantastic stay! Warm regards, Ketut Iriana General Manager

Dark dingy and extremely disappointed

Customer review rating 1.5/5

Lindy M. Couples - Confirmed reviews ALL

Staff were friendly but hopeless

Dear Wayne M., We are truly sorry to hear about your disappointing experience during your recent stay at Mercure Bali Nusa Dua. Your feedback is extremely valuable to us, and we apologize for falling short of your expectations. Please rest assured that we take your comments seriously, and we will address the issues you mentioned with our team to ensure that necessary improvements are made. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Ketut Iriana General Manager

Good stay

Customer review rating 4.0/5

Issana Families - Confirmed reviews ALL

Overall, the hotel offers standard amenities and a basic experience. The breakfast is average, nothing particularly noteworthy. If you're looking for a no-frills stay, it gets the job done, but don't expect anything fancy.

Dear Issana B., Thank you for choosing to stay at Mercure Bali Nusa Dua and for sharing your feedback with us. We appreciate your honest review and we're glad to hear that you had a good stay overall. Your feedback regarding our amenities and breakfast is valuable to us, and we will use it to make necessary improvements to enhance our guests' experiences. We hope to have the opportunity to welcome you back for an improved stay in the future. Warm regards, Ketut Iriana General Manager

Our Honest Review

Customer review rating 3.0/5

Runa Couples - Confirmed reviews ALL

One of the first things we noticed was the placement of the hand wash basin. Instead of being inside the bathroom, it was located just outside the bathroom door. This was a bit unexpected and took some getting used to. Speaking of the bathroom, we found it to be quite small compared to other hotel bathrooms we've stayed in. Hotel Location : OK, when you get out you will be able to find few restaurants and Nusa Dua area mostly all closed by 10. we expected to find a room service menu in our room to order food at our convenience. However, to our surprise, there was no menu provided. When we contacted the in-room dining service to inquire about our dining options, we were informed that they do not offer a traditional menu for room service and the QR Barcode was not available. we were told that we would need to place our order directly with the restaurant. This was inconvenient for us as we had to either call the restaurant or visit it in person to see the available options and place our order. We hope that the hotel management considers improving the room service by providing a proper menu for guests in the future. Positive note, we were pleased with the view from our room.

Dear T. Taruna, Thank you for choosing Mercure Bali Nusa Dua and for taking the time to share your honest feedback with us. We appreciate your detailed review and we are glad to hear that you enjoyed the view from your room. However, we apologize for the inconvenience you experienced with the placement of the hand wash basin and the size of the bathroom. Your feedback is invaluable to us, and we will certainly take it into consideration as we strive to improve our guests' experiences. We also apologize for the inconvenience you experienced with our room service. Rest assured, your comments have been shared with the relevant teams, and we will work on providing a proper menu for our guests in the future. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards, Ketut Iriana General Manager

Good stay

Customer review rating 4.0/5

Andreas Families - Confirmed reviews ALL

Nice 4 stars hotel with good services and friendly staffs..

Dear Andreas Suryadi W., Thank you for choosing to stay at Mercure Bali Nusa Dua and for sharing your feedback with us. We are delighted to hear that you had a good stay and that you found our hotel to be nice with good services and friendly staff. Your satisfaction is our top priority, and we're thrilled that we could provide you with a positive experience. We look forward to welcoming you back for another enjoyable stay in the future! Warm regards, Ketut Iriana General Manager

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Other web-users rate our hotel

  • 300 reviews 8.7/10 Location
  • 823 reviews 5.2/10 Room
  • 767 reviews 8.4/10 Service
  • 21 reviews 7.7/10 WiFi
  • 440 reviews 5.2/10 Cleanliness
  • 339 reviews 6.7/10 Breakfast
  • 325 reviews 3.8/10 Comfort
  • 226 reviews 5.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.