Mercure Lille Roubaix Grand Hotel Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 494 reviews

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Mercure Lille Roubaix Grand Hotel Hotel - Image 1
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Mercure Lille Roubaix Grand Hotel Hotel - Image 3
Mercure Lille Roubaix Grand Hotel Hotel - Image 4
22 avenue Jean Lebas, 59100 ROUBAIX, France

Description

Hotel extras

  • Reinforced health protocol with our ALLSAFE certification

  • Art Deco Building

  • Bright and air-conditioned rooms, NUXE products

  • 328 yard walk from La Piscine Museum and 15 mins by Metro to downtown Lille

  • Catering with fresh, homemade dishes

Our accommodation(s)

Hotel location

Mercure Lille Roubaix Grand Hotel Hotel

22 avenue Jean Lebas
59100 ROUBAIX
France

GPS:50.692593, 3.170813

Telephone
Fax +33 3 28 52 45 45

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le Vieil Abreuvoir

The restaurant welcomes you from Monday noon to Friday noon (closed on Friday evenings, weekends and public holidays) We offer gourmet, regional and seasonal cuisine; we also recommend our "market menu".

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  494 reviews

TripAdvisor Rating  4.0/5  456 reviews

Comfort in an old palace

Customer review rating 4.5/5

Bénédicte L. Couples - Confirmed reviews ALL

We enjoyed a comfortable room in a beautiful old palace and had a very good breakfast. Unfortunately the restaurant was closed the evening we arrived.

Dear BENEDICTE L., We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix - Grand Hôtel. We are delighted that you liked our establishment and that you had a pleasant stay. Indeed our restaurant is closed from friday evening untill monday lunch included. Instead we offer several cold plates and our front office team stay available 24/24 to suggest an open restaurant close to the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon - Service commercial

Smelly toilet

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

I spent three nights at this hotel, and as I got into the room I noticed there something was not right. The toilet had probably a leakage and there was a bad smell all over the room. I complained at the reception for three days in a row and the only thing that was ever done was spraying some perfume over the toilet seat (which just covered the sewer’s smell). Everytime I asked for something to be done the reply was always “we will ask our manager”. No one ever talked to me about the issue. I won’t surely come back here.

Good stay and good restaurant

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

All the staff is kind and friendly. The restaurant has a very good level, all meals were much appreciated. Team at the bar is excellent.

Dear LIONEL P., We very much appreciate your comments regarding your stay at the Mercure Lille Roubaix - Grand Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simon - Service commercial

Fraudsters, old, noisy & dirty

TripAdvisor rating 1.0/5

marcelq118 Business - TripAdvisor review

Don´t go there, only idiots and fraudsters work here! I was visiting this Hotel in January. The Hotel was booked through Expedia. I was staying in the Hotel for one day, on the 2nd day my room was blocked.I went to the receptionist and he asked me to pay the room. I was a bit surprised but I have paid it. After I went back to my room, I checked my booking again and it was pre-paid. So I basically paid twice. I have informed the receptionist and he also agreed to me and promised me to take care on a reimbursement. Nothing happened. Then I called them again, they promised again they will take care, again nothing happened, I wrote a mail, no response. In again called twice, again just empty words and on the last call they seriously said we delete the booking and it´s not our problem anymore. Here you have to pay double, so better take a nicer hotel. the rooms are noicy, you can hear your neighbors, the firealarm went on several times and the beds are uncomfortable.

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

parking was a nightmare, the entrance to the hotel parking was extremely small , definitively not worth the price , it was not specified in the website , if I knew I would not have chosen this hotel

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Other web-users rate our hotel

  • 143 reviews 6.4/10 Location
  • 291 reviews 5.6/10 Room
  • 287 reviews 8.7/10 Service
  • 122 reviews 7.4/10 Breakfast
  • 112 reviews 5.5/10 Amenities
  • 97 reviews 5.9/10 Cleanliness
  • 9 reviews 3.1/10 Bar
  • 7 reviews 2.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.