Novotel London Blackfriars 4 stars

Customer review rating (ALL Rating) 4.4/5 2,223 reviews

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46 Blackfriars Road, SE1 8NZ LONDON, United Kingdom

Description

Hotel extras

  • 55" Tv's

  • 15-minute walk to St. Paul's, Tate Modern and the London Eye

  • Southbank location, perfect for culture and dining venues

  • Fully equipped meeting rooms and free Wi-Fi. 182 modern guest rooms and 10 disabled accessible

  • Indoor heated swimming pool, saunarium and fitness centre

Our accommodation(s)

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Hotel location

Novotel London Blackfriars

46 Blackfriars Road
SE1 8NZ LONDON
United Kingdom

GPS:51.505157, -0.104709

Telephone
Fax +44 20 7633 2650

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

JAMBOREE FOODFEST & BAR

Take your taste buds on a flavour journey with the Jamboree Foodfest menu. Take on the Raging Bull, dance with The Jerk or have a fling with the Morris Major. Enjoy a laid-back vibe

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,223 reviews

TripAdvisor Rating  4.5/5  3,548 reviews

Certificate of excellence 2024

Great staff but unsuitable for business travelers due to the numbers of children and lack of work spaces

TripAdvisor rating 3.0/5

francophileonthemove Business - TripAdvisor review

I’ve stayed in a lot of Novotel’s but this was my first stay at the ‘Blackfriars’ one. (It’s actually not in Blackfriars but Southwark, which causes endless confusion with taxi drivers). I stayed for 11 nights in an Executive room for work. The pros are: 1. Reception staff are charming and very helpful with everything from printing to parcels. Thank you! 2. The restaurant ‘Jamboree’ is unattractive and looks like a cheap Tex-Mex restaurant but the evening food is excellent. I enjoyed everything I ordered. 3. The evening restaurant and bar staff are lovely. 4. The cleaning of the rooms is outstanding. The mineral water very welcome and the toiletries are super. 5. The location near to Southwark and Blackfriars stations is very convenient. It’s also easy to walk to the City and West End. The cons are: 1. Because of the hotel’s proximity to the City (the square mile of London that’s the business district), I assumed that most customers would be quiet business people. I couldn’t have been more wrong! The numbers of families with unruly children was a nightmare. 2. Breakfast was an overpriced shambles. Kids everywhere, food on the floor, plates being smashed, stressed staff, cheap juices and terrible coffee. 3. The quality of the cooked breakfast was an absolute disgrace. Congealed scrambled ‘eggs’, fried eggs like bullets (cooked incorrectly, on view), no grilled tomatoes and so on. The chef appears to think this quality is normal because he’s there but not taking any action. 4. One of the reasons I booked this hotel was because of the gym. Online it looks great. The pictures make it look huge but the results is different. It’s very small with only light weights. 5. It’s very hard to work on a laptop. My room didn’t have a proper desk, even though it was an Executive room. It was really a TV shelf. Downstairs, the tables in ‘Jamboree’ aren’t easy to work at because of the lack of plugs and the uneven surfaces. 6. The room had a vast TV. Far too big for the room. I didn’t use it at all but a regular TV with more space to work would have been preferable. 7. The bathroom had no heated towel rail. A heated towel rail enabled customers to use towels for several days but this wasn’t possible. As lovely as the staff are, I wouldn’t stay here because of the numbers of children and because of the difficulties with working. If you choose to stay here, go out for a better value breakfast!

Smiling stay

TripAdvisor rating 5.0/5

Gino M TripAdvisor review

Has been great to stay here, so well connected with city center and main attractions! Clean, well organized with amenities, great breakfast! Staff is kind and very nice, in particular the smiling Sanam who is always happy to help! Thank you!

Refined Service in Elegant Setting

Customer review rating 5.0/5

Lorenzo R. Business - Confirmed reviews ALL

Every detail at the hotel was meticulously curated, providing a truly personalised and elegant experience. The staff's attentiveness ensured a comfortable and memorable stay, highlighting their commitment to exceptional service. Suggested improvement: To make the experience even better, a greater variety of breakfast options could cater to diverse tastes and dietary needs.

Dear Lorenzo R., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Reception Team Leader

Brilliant stay

Customer review rating 5.0/5

Martina Couples - Confirmed reviews ALL

Fantastic front line staff very welcoming and helpful brilliant cleaning team lovely food

Dear Martina K., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Katie Walsh Reception Team Leader

Don't waste your money

Customer review rating 1.0/5

Lucy F. Solo - Confirmed reviews ALL

Really poor.. Do not book here thinking you are going to a nice hotel. Stay at the Ibis instead a lot cheaper and joined to the hotel so everything is the same. Poor system to check in, had to come back and queue for a second time. Lifts did not work properly. Could not book to go to the spa. Booked as I was running the marathon but should not have bothered. £320 for a room and the curtains didn't even close properly.

Dear Lucy F., Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding your check-in experience I am genuinely sorry to hear that the overall experience did not meet your expectations, however I would like to point out a few facts regarding your review. I understand that you had to wait a second time on the queue even if you have completed the formalities earlier in the morning; on that specific day the hotel was completely sold out and other people waiting had come earlier to drop their bags. With that being said all the 3 workstations were occupied by the time you came back, which was approximately 3PM; in order to fasten the process one of my colleagues went above and beyond and made your room keys in the back office and upgraded your room complimentary as per your kind request. Lastly I could see that you have posted another review publicly; whilst we appreciate any feedback that comes across any channel, from your reviews we are under the impression that we may not be able at all to meet your expectations in the future. Sincerely, Alberto Biollino Assistant Front Office Manager

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Other web-users rate our hotel

  • 1,375 reviews 9.7/10 Location
  • 1,683 reviews 7.6/10 Room
  • 1,584 reviews 8.5/10 Service
  • 40 reviews 4.8/10 WiFi
  • 879 reviews 7.9/10 Breakfast
  • 748 reviews 7.3/10 Cleanliness
  • 504 reviews 7/10 Pool
  • 288 reviews 8.8/10 Vibe

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