Novotel Toronto Vaughan 3 stars

Customer review rating (ALL Rating) 4.2/5 1,388 reviews

Novotel Toronto Vaughan - Image 1
Novotel Toronto Vaughan - Image 2
Novotel Toronto Vaughan - Image 3
Novotel Toronto Vaughan - Image 4

Description

Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9 VAUGHAN
Canada

GPS:43.822082, -79.539375

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL TRIO

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,388 reviews

TripAdvisor Rating  4.0/5  630 reviews

Overall wonderful

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

The hotel staff were extremely kind, the hotel was very clean and comfortable, and the location was close to shopping, ect

Dear Shannon R., Thank you for sharing your wonderful feedback about your recent stay at Novotel Vaughan. We're thrilled to hear that you had an overall positive experience and that you found our staff extremely kind, our hotel clean and comfortable, and our location convenient for shopping. We appreciate your suggestion for more vegetarian/vegan options, and we'll certainly take this into consideration as we continually review and enhance our menu offerings to cater to all dietary preferences. It's fantastic to hear that you're satisfied with our hotel's sustainable development initiatives, and we're delighted to know that you're obsessed with our shampoo! We strive to provide eco-friendly amenities that meet the highest standards of quality, and we're glad to hear that our efforts are appreciated. Thank you for choosing Novotel Vaughan, and we look forward to welcoming you back for another enjoyable stay in the future! Sincerely, Jeffy Mathew

Good stay

Customer review rating 5.0/5

Michelle F. Families - Confirmed reviews ALL

The staff is professional and friendly.

Dear Michelle F., Thank you for sharing your feedback regarding your recent stay at our hotel. We're delighted to hear that you had a good stay and that our staff, particularly Alma, contributed to making your experience enjoyable. Your perfect rating for your booking experience and the professionalism and friendliness of our team is greatly appreciated. We take pride in providing excellent service to all our guests, and it's rewarding to know that our efforts have been recognized. We're thrilled that you found the cleanliness of our hotel to be top-notch. Maintaining a clean and hygienic environment is a top priority for us, and we're pleased that our efforts met your expectations. Regarding our sustainable development initiatives, we're glad to hear that you're satisfied. We strive to implement environmentally friendly practices throughout our operations, and your support for these initiatives is valued. Thank you for mentioning the communication on premises, particularly regarding the key card. We will continue to work on enhancing our communication methods to ensure a seamless experience for our guests. Once again, thank you for choosing to stay with us. We look forward to welcoming you back on your future visits. Sincerely, Jeffy Mathew

Customer review rating 2.5/5

Jen Couples - Confirmed reviews ALL

- the water in the shower was really hard to control. Either super hot or freezing cold. I think the handle was the problem. It wasn’t good at moving gradually - we had an interesting experience at around 2 am when arriving back from a wedding. A women yelling after a man in her birthday suite. I’m sure this doesn’t happen like ever, but it sort of made us uncomfortable.

Dear Jenna L., Thank you for providing feedback on your recent stay at Novotel Vaughan. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement. Regarding the issue with the water temperature control in the shower, we apologize for any inconvenience this caused. We will address this immediately with our maintenance team to ensure that the problem is rectified promptly and that future guests do not encounter similar difficulties. We also apologize for the disturbance you encountered at around 2 am. Please rest assured that such incidents are extremely rare, and we take the safety and comfort of our guests very seriously. We will review our security measures to prevent similar incidents in the future. We apologize for the initial lack of confirmation email for your booking. We will investigate this matter further to ensure that our booking process is seamless for all guests in the future. Thank you for bringing these issues to our attention. We are committed to improving our services and facilities to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. If you have any further concerns or feedback, please do not hesitate to contact us directly. We appreciate your patience and understanding. Sincerely, Jeffy Mathew

Comfortable rooms, great service

Customer review rating 5.0/5

Lesley Business - Confirmed reviews ALL

We came for one night on our way to a skating competition and it was well located and clean and friendly environment

Dear Rebecca H., Thank you for choosing Novotel Vaughan for your recent overnight stay and for taking the time to share your feedback with us. We are thrilled to hear that you found our rooms comfortable and our service exceptional. Providing our guests with a pleasant and welcoming environment is always our top priority, and we are pleased that you experienced just that during your stay. Your kind words regarding the cleanliness and friendliness of our hotel are truly appreciated. We understand the importance of convenience when traveling, and we are glad to know that our location suited your needs perfectly, especially en route to your skating competition. We hope your competition was a success and that you had a memorable experience overall. Should your travels bring you back to the Vaughan area in the future, we would be honored to host you once again. If you require any further assistance or have additional feedback to share, please feel free to reach out to us at any time. Thank you once again for choosing Novotel Vaughan. We look forward to welcoming you back soon! Sincerely, Jeffy Mathew

Beautiful Hotel

Customer review rating 4.5/5

Loisl Business - Confirmed reviews ALL

Only a short stay, but the hotel is beautiful and newer. The restroom and shower where exquisite quality. The parking convenient and minutes walk away from Vaughan Mills. I attended an event there, the food from the kitchen was superb. Very satisfied with the hotel.

Dear Taylor-Lippeit l., Thank you for your glowing review of Novotel Vaughan! We're delighted to hear that you enjoyed your short stay with us and that you found our hotel beautiful and of high quality. It's wonderful to know that you appreciated the convenience of our parking and proximity to Vaughan Mills, as well as the exquisite quality of our restrooms and showers. We're especially thrilled to hear that you attended an event with us and found the food from our kitchen superb. Our culinary team takes great pride in preparing delicious and satisfying meals for our guests, and we're thrilled that we exceeded your expectations. Thank you once again for your kind words and perfect rating. We hope to have the pleasure of welcoming you back to Novotel Vaughan in the future! Sincerely, Jeffy Mathew

In partnership with TripAdvisor

Other web-users rate our hotel

  • 320 reviews 9.5/10 Location
  • 801 reviews 6.7/10 Room
  • 761 reviews 8.2/10 Service
  • 14 reviews 3.8/10 WiFi
  • 410 reviews 7.9/10 Cleanliness
  • 255 reviews 8.1/10 Food
  • 145 reviews 6.1/10 Breakfast
  • 135 reviews 8.2/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Vaughan