Novotel Marrakech Hivernage 4 stars

Customer review rating (ALL Rating) 4.0/5 928 reviews

Best price
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Novotel Marrakech Hivernage - Image 1
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Rue Haroun Errachid, Quartier de l'hivernage, 40020 MARRAKESH, Morocco

Description

Hotel extras

  • Mini bar in each room

  • Free WiFi

  • The hotel's Bazz'Art restaurant

  • Located in the heart of the trendy Hivernage district

Our accommodation(s)

Hotel location

Novotel Marrakech Hivernage

Rue Haroun Errachid, Quartier de l'hivernage
40020 MARRAKESH
Morocco

GPS:31.622722, -8.002278

Telephone
Fax +212 5244-24541

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  928 reviews

TripAdvisor Rating  3.5/5  2,044 reviews

Large clean room

Customer review rating 3.5/5

Carlos B. T. Families - Confirmed reviews ALL

Hotel and staff were exllwnt but even though double glazed there was too much noise coming from nearby disco on second night. Tasty and good breakfast spread. Attentive staff. Clean room

WORST HOTEL EVER

Customer review rating 0.5/5

Paulo Business - Confirmed reviews ALL

I'll briefly describe the following problems: 1- Check in - No one at the counter. We had to wait 10 minutes 2- Room - Dirty with food waste all over the floor; 3- "Fitness room" - If you can call it that. Only one treadmill and hardly any equipment. Dirty and obsolete place; 4- Breakfast - Birds in the room and literally pecking at the food. Untrained staff with a sloppy attitude; 5- Transfer - We asked reception for a transfer from Marrakech to Casablanca and received no reply until we checked out.

Dear PAULO G., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Parking is full a struggle to find a spot

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

Friendly staff but not flexible, we wanted to change a booking that was done by mistake on the following date and they didn’t even try anything to help us. “You have paid I am sorry I can’t do anything”

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

OK for one night

Customer review rating 3.0/5

Dina Friends - Confirmed reviews ALL

The room was okay for one night. Rather old than glamour. I think the hotel needs a renovation and time to change the furniture. The staffs were friendly and helpful. There was an issue with breakfast. We wanted to take it away, but the security brought the breakfast at 3 am to the room.

Dear DINA B., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A good stay in a pleasant and convenient area

Customer review rating 4.0/5

Robert Solo - Confirmed reviews ALL

A two week visit, staying in a pleasant, spacious and well equipped room with balcony. No complaints.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

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Other web-users rate our hotel

  • 385 reviews 8.9/10 Location
  • 573 reviews 5.3/10 Room
  • 739 reviews 8/10 Service
  • 9 reviews 5.9/10 WiFi
  • 311 reviews 5.2/10 Comfort
  • 258 reviews 6.5/10 Breakfast
  • 226 reviews 5.9/10 Cleanliness
  • 162 reviews 4.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.