ibis Sao Paulo Morumbi 3 stars

Customer review rating (ALL Rating) 4.0/5 4,544 reviews

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Description

Hotel extras

  • 22 minutes from São Paulo/Congonhas Airport

  • Near Burle Marx Park.

  • 10 minutes from Brooklyn train station

  • Pet friendly hotel! Accepts animals up to 33 lbs.

  • Tamo Junto room! Accommodations for up to 6 people.

Our accommodation(s)

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Hotel location

ibis Sao Paulo Morumbi

Av Roque Petroni Jr 800, Torre I Brooklin
04707000 SAO PAULO
Brazil

GPS:-23.62206, -46.69628

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN MORUMBI

Open daily for lunch and dinner, either buffet style or à la carte service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,544 reviews

TripAdvisor Rating  4.0/5  2,859 reviews

Room for Improvement

Customer review rating 2.5/5

Diego Business - Confirmed reviews ALL

In general is nice esthetics considering is not a exclusive hotel. Bathroom had a disgusting smell at night. Low capacity for check in (more waitung time than expected). Breakfast zone was not very clean

Caro Sr. C., agradecemos por sua avaliação. Lamentamos muito por não estar à altura de suas expectativas. Te pedimos desculpas pelo cheiro vindo do banheiro durante a noite e também pela questão da limpeza do refeitório, este não é o nosso padrão. Colocamos nossos serviços a disposição, na esperança de proporcionar uma experiência melhor no futuro. Atenciosamente: Equipe Ibis São Paulo Morumbi. Dear Mr. C., thank you for your review. We are very sorry that we did not live up to your expectations. We apologize for the smell coming from the bathroom during the night and also for the cleanliness of the cafeteria, this is not our standard. We make our services available, hoping to provide a better experience in the future. Thoughtfully: Ibis São Paulo Morumbi Team.

Well located, good atmosphere but low cost approach

Customer review rating 3.5/5

Mike S. Business - Confirmed reviews ALL

Well located in front of the one of nicest malls in Sao Paulo, walking distance to important business district. Great breakfast, good atmosphere, surprisingly nice program with live music at the lobby. Room and accommodations are post spartan, pillows are horrible, towels are far from soft and toilet paper may be the cheapest in the market.

Caro Sr. S., agradecemos a avaliação e comentários. Estamos muito contentes por saber que gostou de nossa localização, serviço de café da manhã, atmosfera e apresentação musical em nosso lobby. Mas nós lamentamos muito que os itens de enxoval não estiveram ao alcance de suas expectativas para conforto. Seu feedback é valioso para entendermos qual áreas aprimorar, mais uma vez, obrigada. Te pedimos desculpas por todo e qualquer desconforto e colocamos nossos serviços a disposição para esperançosamente poder te oferecer uma experiência melhor no futuro. Atenciosamente: Equipe Ibis São Paulo Morumbi. Dear Mr. S., we thank you for your evaluation and comments. We are delighted to hear that you enjoyed our location, breakfast service, atmosphere and music performance in our lobby. But we are very sorry that the layette items did not meet your expectations for comfort. Your feedback is valuable for us to understand which areas to improve, thank you again. We apologize for any and all discomfort and make our services available to hopefully offer you a better experience in the future. Thoughtfully: Ibis São Paulo Morumbi Team.

Fare

Customer review rating 4.0/5

Henrique E. Business - Confirmed reviews ALL

Overall the prices are were fare, but it is getting more and more expensive. At certain weeks it is too expensive for what it offers. I never get my invoice (nota fiscal) through email even though my email address is correct and I have confirmed it at the front desk several times.

Dear Mr. E., thank you for your evaluation and comments. We are very sorry that the value for money has been beyond your expectations lately. Regarding the invoice, thank you for informing us of this, we will investigate the delivery errors. We apologize for the matter and make our services available, hoping to provide a better experience in the future. Sincerely: Ibis São Paulo Morumbi Team.

Very well located, everything was clean

Customer review rating 5.0/5

Bryce F. Business - Confirmed reviews ALL

The staff was extremely nice and helpful. We didn't speak Portuguese but they went above and beyond to make our stay comfortable. I would definitely recommend and come back.

Hello Mr. F., Thank you for your evaluation and comment. We are happy to know that your experience with us was positive and that you were well attended to. We look forward to seeing you for future stays! Sincerely: Ibis São Paulo Morumbi Team.

Customer review rating 4.0/5

Gaby Business - Confirmed reviews ALL

Over all, good customer services, helpful and courteous, except one person, who was not very helpful, and although she seemed to speak English at the beginning of our conversation, she then said she did not, an was rude.

Hello Ms. V., Thank you for your review and comments. We are happy to know that your experience with us was positive. We apologize for the attendant who was rude to you, this is not our standard. We make our services available, hoping to provide a better experience in the future. Sincerely: Ibis São Paulo Morumbi Team.

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Other web-users rate our hotel

  • 940 reviews 9.4/10 Location
  • 2,124 reviews 3.9/10 Room
  • 1,682 reviews 6.5/10 Service
  • 82 reviews 3.6/10 WiFi
  • 836 reviews 4.5/10 Cleanliness
  • 812 reviews 7.6/10 Breakfast
  • 473 reviews 4.4/10 Value
  • 14 reviews 0.9/10 Wellness Area

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