Novotel Freiburg am Konzerthaus 4 stars

Customer review rating (ALL Rating) 4.3/5 2,741 reviews

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Novotel Freiburg am Konzerthaus - Image 1
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Konrad Adenauer Platz 2, 79098 FREIBURG IM BREISGAU, Germany

Description

Hotel extras

  • The hotel is certified by the SGS FRESENIUS Institute ALLSAFE.

  • Location is 5 min. walk from the beautiful old town and local attractions

  • Heated indoor pool. Sauna is unfortunately closed for technical reasons.

  • Family offers, family rooms and 2 themed rooms: Music & Black Forest Rooms

  • Excursions towards the Black Forest, Europe - Park, Switzerland and France

Our accommodation(s)

Hotel location

Novotel Freiburg am Konzerthaus

Konrad Adenauer Platz 2
79098 FREIBURG IM BREISGAU
Germany

GPS:47.995369, 7.841306

Telephone
Fax +49 761 3889100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA ROTONDE

La Rotonde is open from 6.30am for our buffet breakfast. We serve both dishes from around the world and regional specialties in modern surroundings. The restaurant also has a pretty outdoor terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,741 reviews

TripAdvisor Rating  4.0/5  2,178 reviews

excellent situation

Customer review rating 5.0/5

Luc Friends - Confirmed reviews ALL

well located. excellent service. nice breakfast

Dear Luc, thank you for your positive review. We are delighted to hear that you enjoyed our excellent location, service, and breakfast. We hope to welcome you back soon. Kind regards, Sinan Kapamaz Guest Relations Manager

Well located, swimming pool, and parking garage next to building.

Customer review rating 4.5/5

B. Families - Confirmed reviews ALL

Only down side was check in - third in queue, first people taking a long time admittedly, also before 2 p.m. man at desk complained that people were checking in too early, didn't they realise it wasn't until 3 p.m. Not ideal! However, he did offer to show me exactly how to access the parking garage. I accept that rooms may not be available early but I have never had an early check in being a problem previously.

Dear Elaine, Thank you for your positive feedback about our hotel's location, swimming pool, and parking garage. We sincerely apologize for the inconvenience you experienced during check-in. While we aim to accommodate early check-ins, availability is subject to room readiness. We appreciate your understanding and will work towards improving our check-in process. Should you choose to stay with us again, we will ensure a smoother experience. Kind regards Sinan Kapamaz Guest Relations Manager

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Unfortunately not as good as previous stays. On arrival we were given the wrong room (no bed made up for our daughter). Then, on departure I got a call while waiting for the airport bus asking me to return to the hotel to settle an outstanding matter. I hurried back over only to discover that everything was in order! Otherwise, the room was good and the staff friendly and helpful as usual.

Dear Mr L., Thank you for sharing your recent experience with us. We apologize for the inconvenience you faced with the room assignment and the confusion during your departure. Rest assured, we will review our procedures to prevent such issues in the future. We are delighted to hear that you found the room satisfactory and our staff friendly. Your feedback is invaluable to us, and we appreciate your understanding. Kind regards Sinan Kapamaz Guest Relations Manager

Not acceptable

Customer review rating 1.0/5

Guest Families - Confirmed reviews ALL

* Booked a room for 4 people. Got three beds. * Asked for a 4th bed, got just a pillow. * Phone was unplugged * Empty hand soap * No toilet paper * unfriendly staff * expensive breakfast

Dear Luc, we sincerely apologize for the inconveniences you faced during your stay. The room you booked offers a King Size Double bed and a sleeping sofa bed for 2 additional persons. We have taken note of your feedback regarding the room amenities and staff friendliness. Kind regards Sinan Kapamaz Guest Relations Manager

Comfortable Stay

Customer review rating 3.5/5

Arun Families - Confirmed reviews ALL

The hotel itself was comfortable, well located. All tourist spots are walkable distance from the hotel and just opposite to the main railway station. Breakfast spread is also very good and loved the detailed attention from the members of the staff. We could also relax in the pool and Sauna at the basement of the hotel. The hotel has sufficient parking in the basement, which was a bit difficult to spot when we first came in, maybe some more visible sign posts could help in navigating there. I also felt that the amenities in the hotel is a bit dated and for a 4 start hotel, it requires a re-fresh.

Dear Arun, Thank you for choosing Novotel Freiburg am Konzerthaus for your recent stay and for taking the time to share your feedback. We are delighted to hear that you found our hotel comfortable, well-located, and enjoyed the breakfast spread and the service provided by our staff. It's great to know that you could relax in our pool and sauna during your stay. We appreciate your suggestion regarding the visibility of signposts to the parking area in the basement and will look into improving this aspect. Your comment about the dated amenities has been duly noted, and we will address this concern accordingly. We hope to welcome you back in the future to experience the positive changes. Kind regards Sinan Kapamaz Guest Relations Manager

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Other web-users rate our hotel

  • 1,455 reviews 9.4/10 Location
  • 1,672 reviews 6.4/10 Room
  • 1,345 reviews 7.3/10 Service
  • 39 reviews 6.8/10 WiFi
  • 971 reviews 8.4/10 Breakfast
  • 596 reviews 6.2/10 Cleanliness
  • 451 reviews 3.6/10 Vibe
  • 380 reviews 3.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.