Mercure Hotel Koeln City Friesenstrasse 4 stars

Customer review rating (ALL Rating) 4.0/5 573 reviews

Mercure Hotel Koeln City Friesenstrasse - Image 1
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Mercure Hotel Koeln City Friesenstrasse - Image 3
Mercure Hotel Koeln City Friesenstrasse - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • 24/7 underground parking garage at the hotel.

  • Free minibar in all rooms (nb. of drinks depending on room category).

  • Located in the city centre of Cologne, close to pubs, restaurants, brewhouses, nightclubs...

  • Easy and close access to public transport; covered paid-parking available.

  • 4 modernly furnished, air-conditioned meeting rooms.

Our accommodation(s)

Hotel location

Mercure Hotel Koeln City Friesenstrasse

Friesenstr. 44-48
50670 KOELN
Germany

GPS:50.940799, 6.942844

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELFERRAT

The stylish lighting and wooden decor give our elferRat restaurant that special something. We serve both regional and international dishes and also have a beautiful terrace. The restaurant is open from 6:30am to 10:30pm and can seat 74 people.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  573 reviews

TripAdvisor Rating  4.0/5  972 reviews

Good location , quiet rooms

Customer review rating 4.5/5

R. Friends - Confirmed reviews ALL

Overall very good experience and value for money. Only thing i can think of is it might be very hot rooms kn summer and there’s no aircon

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andreas Wojtera Direktor

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I dropped a mail on same day, as I was not satisfied with the reception, still do not have a feedback. Main reason was that I wanted to upgrade my stay, not only in regard to my "Gold-Member" Ship, but also to check a extension. The answers I got were not satisfying and in opposite to the availability on the APP. Nevertheless overall staff was nice and offers in the Bar/Restaurant kind. Otto

Dear Otto S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Koeln City Friesenstrasse. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreas Wojtera Direktor

Well located, Good room, poor service

Customer review rating 2.5/5

Frank Couples - Confirmed reviews ALL

Staff insisted on 3pm check in time and let us wait 20 mins in the lobby. Room was definitely available. Unfriendly check in which made the stay unpleasant.

Sehr geehrter Frank, Vielen Dank für die Bewertung die Sie unserem Hotel gegeben haben. Gerne würde ich mehr über das Thema Service erfahren, wenn Sie mir mehr mitteilen mögen (Adresse siehe unten). Wir bedauern, dass Ihnen der Aufenthalt bei uns nicht gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen um es besser zu machen ! Mit freundlichen Grüßen, Andreas Wojtera Hotel Manager

Not so good room but excellent breakfast.

Customer review rating 3.5/5

Xavier Couples - Confirmed reviews ALL

Room from the eighties. Bathtub is dangerous to get in and out of. Lightbulb missing. No pressure on the hot water in the shower. Luckily the beds were great and cleaning lady did a good job. As mentioned before, breakfast was great.

Location ok,breakfast ok, customer friendly.

Customer review rating 4.0/5

D.w. Couples - Confirmed reviews ALL

Unfortunately the pillows were too soft we didn't sleep well.Room bit small but clean. For the rest all good.Nice breakfast too

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Other web-users rate our hotel

  • 588 reviews 8.7/10 Location
  • 727 reviews 4.6/10 Room
  • 537 reviews 8.5/10 Service
  • 30 reviews 5/10 WiFi
  • 363 reviews 4/10 Comfort
  • 338 reviews 8.8/10 Breakfast
  • 281 reviews 4.5/10 Cleanliness
  • 248 reviews 1.5/10 Vibe

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