Mercure Grand Hotel Biedermeier Wien 4 stars

Customer review rating (ALL Rating) 4.4/5 1,455 reviews

Mercure Grand Hotel Biedermeier Wien - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • Hotel Garage

  • Sauna & Fitness free of charge

  • Two restaurants international & traditional

  • Green terrace

  • Biedermeier Alley with shops

Our accommodation(s)

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Hotel location

Mercure Grand Hotel Biedermeier Wien

Landstrasser Hauptstrasse 28
1030 VIENNA
Austria

GPS:48.204055, 16.388774

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINTERGARTEN

Enjoy the world famous Viennese Cuisine in this romantic a-la-carte restaurant with an idyllic garden terrace! An exquisite selection of Austrian delights, seasonal delicacies and international specialties are on offer for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,455 reviews

TripAdvisor Rating  4.0/5  1,735 reviews

Terrible air conditioning system, room very old

Customer review rating 1.0/5

Cl Business - Confirmed reviews ALL

I was put in room 435. When i entered the heat was blasting and it was extremely warm in the room. I had to turn off the system and because of that I had to sleep with the window open. Obviously as the room is facing the Landstrasse this was not great as i was woken up by too much noise in the mornings. The curtain also kept falling off whenever i opened the window. The water takes a long time to heat up for a shower and also the plumbing was very bad that it took a long time for the water to drain. Also there was a lack of power outlets

Dear Yee Cheng L., Thank you for taking the time to tell us about your experience at the Mercure Grand Hotel Biedermeier Wien. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact us on h5… if you wish to discuss this matter in further details. Sincerely, Philipp Mähder Guest Relation

Good stay, but I expected a bit more

Customer review rating 4.0/5

Mikhail Couples - Confirmed reviews ALL

Interesting hotel, nicely decorated in the Biedermeier style, quite comfortable, although the equipment looks a bit outdated (for example, inconvenient faucets in the bathroom, just a couple of electric outlets in the room, and not one of them is near the bed, poor selection of TV channels). It is probably good for the elderly couples who are the majority of guests in the, but for younger people it is quite old-fashioned. The choice of food at breakfast also could be wider for such non-cheap hotel.

Dear Mr. K., Thank you for sharing your thoughts about your recent stay with us. We greatly appreciate your detailed feedback, as it helps us understand areas where we can improve and better meet the needs of all our guests. Regarding the inconvenience with the faucets in the bathroom and the positioning of electric outlets, we apologize for any inconvenience caused. We understand the importance of modern amenities for all our guests and will explore opportunities to address these concerns. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chorkeaw Phraesuwan Guest Relation Manager

Good stay

Customer review rating 4.5/5

Supatcharee Business - Confirmed reviews ALL

Good services at front when arriving

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Mercure Grand Hotel Biedermeier Wien. It is always a pleasure to receive positive feedback. We will share your comments with our team.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Your sincerely, Chorkeaw Phraesuwan Guest Relation Manager

Good Hotel on a Convenient Location

Customer review rating 4.5/5

Giulio Couples - Confirmed reviews ALL

Good hotel in a very convenient location. Furniture are a bit dated but it's the hotel signature overall. Good breakfast

Dear Giulio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Philipp Mähder Guest Relation

everything well

Customer review rating 5.0/5

Mathias J. Couples - Confirmed reviews ALL

nice location, service and guest attention

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Philipp Mähder Guest Relation

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Other web-users rate our hotel

  • 1,226 reviews 9.6/10 Location
  • 1,330 reviews 6/10 Room
  • 1,059 reviews 8.6/10 Service
  • 25 reviews 7.3/10 WiFi
  • 768 reviews 8.7/10 Breakfast
  • 413 reviews 7.1/10 Cleanliness
  • 49 reviews 8.7/10 Bar
  • 25 reviews 7.2/10 Wellness Area

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