Sofitel Agadir Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.5/5 404 reviews

Best price
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Sofitel Agadir Thalassa sea & spa - Image 1
Sofitel Agadir Thalassa sea & spa - Image 2
Sofitel Agadir Thalassa sea & spa - Image 3
Sofitel Agadir Thalassa sea & spa - Image 4
Baie des Palmiers, Cité Founty P5, Secteur touristique, 80010 AGADIR, Morocco

Description

Hotel extras

  • Overlooking the ocean with private beach

  • Thalassotherapy institute: long and short treatments, including slimming

  • Also available: Iyashi Dome, Watermass, Thalassa Sea & Skin products

  • Car park and free WiFi

  • Daily well-being program: yoga, cross-training and fitness boxing

Our accommodation(s)

Hotel location

Sofitel Agadir Thalassa sea & spa

Baie des Palmiers, Cité Founty P5, Secteur touristique
80010 AGADIR
Morocco

GPS:30.3927, -9.597191

Telephone
Fax +212 5283-88001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  404 reviews

TripAdvisor Rating  4.5/5  3,645 reviews

Paying 5 star prices for 1 star service

TripAdvisor rating 1.0/5

Gavin W TripAdvisor review

Don't recommend staying here, so many better hotels nearby for half the price and presumably better service. Staff are the rudest I've ever experienced, borderline hostile towards guests. Some examples of the bad service: - We have not received any response from various emails both before and after our stay - Generally, minor requests were treated as major inconveniences - We were served breakfast by someone wearing airpods. Staff always scrolling on phones and very inattentive - One staff member literally rolled his eyes when I asked for more coffee one morning It's also very costly. Food was extremely overpriced and nothing special. Buffet or tapas were the only dinner options, strange for a 5 star "resort". You can't use the indoor pool and spa without paying an additional entry cost per day (30 quid). The airport collection is twice the price of a taxi. It was a shame because the rooms and setting were great, clean and the hotel has a really nice pool area. Our experience was tarnished by the above.

Fantastic 10

Customer review rating 5.0/5

Georgina-alan Families - Confirmed reviews ALL

It was fantastic experience Food rooms, staff, all amazing and the private beach outstanding❤️

Dear shal l., We very much appreciate your comments regarding your stay at the Sofitel Agadir Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohamed AQQA - Directeur Général

Overall, we had a great time in this hotel we will definitely come backOverall, we had a great time in this hotel ⭐️⭐️⭐️⭐️⭐️👍🏻

TripAdvisor rating 5.0/5

Alan D Families - TripAdvisor review

Staffs in the Sofitel, hotel, five star all are very good and very welcoming, all of them specially: Rabab , Muhamed , Muhamed ,mariam , Fatima Hussain,sabah, rashid,khadeja, Abida. They were very helpful multi language speaking. And, always respectful, made us very welcome. It’s a place we will definitely come back. Alan dilshad

Dear Guest, Thank you so much for taking the time to rate our hotel. Your feedback is highly valued. Best regards, Guest Relation Team

Not a 5 star

TripAdvisor rating 3.0/5

John D TripAdvisor review

This is not a 5 star hotel. Its very expensive to buy anything there.No real restaurants there.Rooms ok.Would not stay there again. Staff not helpful. Ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo

Dear John , Thank you for sharing your feedback with us. We regret to hear that your experience at our hotel did not meet your expectations and that you did not find it to be a five-star establishment. We apologize for any inconvenience you experienced due to the pricing of amenities and the lack of real restaurants on-site. Your comments regarding the rooms and the unhelpfulness of our staff are duly noted, and we sincerely apologize for any disappointment caused. Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We will address your concerns with our team to ensure that we provide a more satisfactory experience for our guests in the future. We understand your decision not to stay with us again, but we hope you might reconsider in the future. Should you decide to give us another chance, please reach out to us directly, and we will do our utmost to make your stay more enjoyable. Once again, thank you for taking the time to share your thoughts with us, and we wish you the best in your future travels. Warm regards,

Worst experience ever

TripAdvisor rating 1.0/5

Sebastian L TripAdvisor review

This hotel does not like Americans. I reserved the best suite they had and they put me in a room with no ac. After calling 4 times and waiting 8 hours to have it fixed they kept telling me to have patience that it would work. Finally I had to get upset and make them move my room. To which they downgraded me and would not help me. The next day I wasted the entire morning and afternoon trying to fix the situation only to get nowhere and be standing in the lobby with all my luggage for most of the afternoon. Definitely do not come to this hotel.

Dear Sebastian , We are truly sorry to hear about your experience at our hotel, and we apologize for any inconvenience you faced during your stay. It's disheartening to learn that we fell short of meeting your expectations, especially regarding the air conditioning issue and the lack of prompt resolution from our team. Your comfort and satisfaction are paramount to us, and we deeply regret that we were unable to provide you with the level of service you deserve. Your feedback is invaluable, and we take it seriously as we strive to improve our services and processes. We encourage you to reach out to us directly to discuss your stay in more detail so that we can address the situation as best as we can. We hope for the opportunity to regain your trust and to provide you with an exceptional experience during any future visits. Thank you for sharing your feedback with us and for your valuable time. Best regards

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Other web-users rate our hotel

  • 276 reviews 9.1/10 Location
  • 433 reviews 6.6/10 Room
  • 917 reviews 8.5/10 Service
  • 173 reviews 8.9/10 Pool
  • 173 reviews 6.2/10 Cleanliness
  • 144 reviews 9.6/10 Beach
  • 125 reviews 8.3/10 Breakfast
  • 90 reviews 2.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.