ibis Koeln Airport 3 stars

Customer review rating (ALL Rating) 4.0/5 697 reviews

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Description

ALLSAFE approved hotel

Hotel extras

Free internet access: Whether in the lobby area, at the bar or in room, Wi-Fi can be used for free throughout the hotel. In addition, our Web Corner 24h with online PC and office applications is for free.

Our accommodation(s)

Hotel location

ibis Koeln Airport

Alter Deutzer Postweg 95
51149 KOELN
Germany

GPS:50.918294, 7.047729

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Relax - you've all the time in the world: Our bar serves beer, drinks and snacks whenever you want them, 24 hours a day. It also offers exciting live sports events on Sky. WIFI is available to use free of charge.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  697 reviews

TripAdvisor Rating  3.5/5  421 reviews

GOOD FOR SOMEONE FLYING FROM COLOGN AIRPORT

Customer review rating 4.0/5

Nazim Families - Confirmed reviews ALL

ITS OK FOR A NIGHT STAY OVER. IF SOMEONE IS FLYING FROM COLOGNE BONN AIRPORT.

Sehr geehrter NAZIM, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen im ibis Köln Airport zu teilen. Wir freuen uns, dass unser Hotel für Sie als Zwischenstopp vor Ihrem Flug vom Flughafen Köln Bonn geeignet war. Sollten Sie in Zukunft weitere Anliegen oder Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren. Mit freundlichen Grüßen, Philipp Haag Resident Manager

Pleasant staff, hotel way too warm

Customer review rating 2.5/5

Mathew R. Business - Confirmed reviews ALL

Hotel was clean, apart from smell from the drains in bathroom. Hotel was too warm, not just my room which seemed to have a malfunctioning thermostat, but whole hotel was very warm. Could not make room any cooler. When opening windows there was too much noise, so could not cool down that way. Save your money & turn the heating down, also better to limit spread of illness if made less warm. Staff were polite.

Dear Mathew R., Thank you for taking the time to review ibis Koeln Airport. We appreciate your feedback and are glad to hear that our staff were polite. We understand how uncomfortable the temperature of the hotel was and apologize for any inconvience this may have caused you. At ibis Koeln Airport, we strive to provide a comfortable environment for all of our guests. Our team works hard to ensure that guests are able to enjoy a comfortable stay during their time with us and we take your comments on board in order to improve our service. If there is anything else we can do for you, please don’t hesitate to get in touch with us directly any time you visit us again. Philipp Haag Resident Manager

Overall good stay

Customer review rating 4.0/5

Fatih E. K. Solo - Confirmed reviews ALL

Room was clean, staff was welcoming and professional but there was no water in the room, when you charge a room more than 100eur, you need to be considerate enough to leave a drinkable water inside the room

Dear FATIH ENES K., We very much appreciate your comments regarding your stay at the ibis Koeln Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philipp Haag Resident Manager

Good stay in this hotel

Customer review rating 4.5/5

Román Families - Confirmed reviews ALL

We were in Köln to visit the Christmas Market and this hotel is not too far from the market. The staff was very kind and the rooms were clean.

Dear Román, Thank you for taking the time to share your experience at ibis Koeln Airport. We are very pleased that you enjoyed your stay with us and found the staff to be kind and the rooms clean. We strive to provide our guests with a comfortable and pleasant stay, so we are delighted that we could provide that for you. We value your feedback immensely, as it gives us valuable insight into how we can continue providing quality service to all of our guests. Thank you again for choosing ibis Koeln Airport and sharing your thoughts with us. We look forward to welcoming you again soon! Philipp Haag Resident Manager

What's wrong now?

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

It's my third time in this hotel and this time something didn't work well. There is a smaller offer for breakfast compared to my last time (even compared to recent stays in Ibis hotel in Stuttgart but with the same price, now 15€). The room was very dark, it was not possible to change tv channel, the desk was completely scratched and the hair drier melted!!!

Thank you for taking the time to share your feedback with us. We value your opinion and appreciate that you have stayed with us multiple times during your travels. We are sorry to hear about the issues you experienced during your stay at our Ibis Koeln Airport. While we understand your disappointment, we would like to assure you that providing the best possible service and experience for our valued guests is always our highest priority. We strive to offer a wide variety of breakfast options as we recognize that each person has their own tastes and preferences. Our goal is always to make sure every guest has an enjoyable stay with us, and we apologize that this was not the case on this occasion. We sincerely hope that these issues were isolated incidents, and do hope that you will consider giving us another chance in the future to improve upon your experience at ibis Koeln Airport on what will hopefully be a much better visit. Thank you again for bringing this matter to our attention - we truly value all customer feedback. Philipp Haag Resident Manager

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Other web-users rate our hotel

  • 317 reviews 8.6/10 Location
  • 533 reviews 5.9/10 Room
  • 422 reviews 8/10 Service
  • 10 reviews 8.6/10 WiFi
  • 272 reviews 6.2/10 Cleanliness
  • 218 reviews 6.7/10 Breakfast
  • 51 reviews 7.9/10 Vibe

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