Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.2/5 7,982 reviews

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Description

Hotel extras

  • Located in the heart of Sydney CBD

  • A historically significant building

  • The epitome of grandeur and elegance

  • Unique central garden courtyard

  • Conference and events venue for 1,100 delegates

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  7,982 reviews

TripAdvisor Rating  4.0/5  6,662 reviews

Disrupted by renovations works

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

I was annoyed to find my stay impacted by renovations work requiring alternative foyer, breakfast room and after hours access to staffed reception. Staffing at reception was also limited to one staff member on duty on arrival and departure.

Good stay

Customer review rating 4.5/5

Gary W. Families - Confirmed reviews ALL

Always a good sleep and breakfast

Bonjour Mr. W., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. We're thrilled to hear that you enjoyed a good night's sleep and breakfast with us! Providing a comfortable experience is our priority. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cassia Schwager Assistant Manager

Not the experience we were looking for

Customer review rating 1.0/5

Andrew K. Couples - Confirmed reviews ALL

Booked in for two nights as Accor platinum member, upgrade our stay to a suite and we were fully aware of the refurbishment. 1. Very old tired accommodation 2. Bed linen scratchy and old 3. Pillow uncomfortable 4. Door stuck and did not close properly 5. Limited choices for breakfast and crowded

Should be stripped off Sofitel Status - Disgraceful!

Customer review rating 1.0/5

Wasim Families - Confirmed reviews ALL

As an overview, we have stayed at several Sofitel brands hotels around the world and have been impressed, if not anything, then with the hospitality and service this brand is known for. Being an Accor Diamond and Platinum member is an added bonus to get special treatment. Unfortunately, this Sofitel fails in multiple regards . A note that whilst there are refurbishments occurring currently, this does not make up for the issues we experienced. The only positive for us was the pre arrival email communications. Whilst not as prompt and helpful as other Sofitel or luxury hotels, we were reasonably satisfied. Alas, thats where the fun ended… On arrival, the bell desk guy despite being told we were checking in, did not offer to help with our bags, which were multiple and we were lugging them with an infant in our arms. Poor start! On check-in we had a disastrous experience. We did not have an issue with the makeshift reception whilst the refurbishment was happening. Our issue was the poor service. There was just one person assisting a queue of people checking-in. There was no recognition of our Accor platinum status. When asked for an upgrade, there was an instant “we dont have any” response. On being advised there are multiple higher category rooms on the online inventory, we were met with a confused staff. She said upgrades were available but subject to a charge! We advised that a single category upgrade should be complimentary for our status. Response - u dont have any status on our system. We showed our status proof, and then after a wait, were told we could get the suite but we would have to pay for an extra bed, despite our initial booking being for a room with sufficient bedding for the third person. It didnt end here. The checkin lady had no idea about Accor status and Accor Plus difference. She didnt realise that whilst Accor Plus is paid status, a platinum is earnt status. I had to explain only to see her confused more! The staff in general at the hotel did not greet us during our stay. One Nepali guy was an exception. We noticed some discrimination which is unusual in Australia for us. The asian concierge seemed to greet all caucasians, even in front of us, but not us!! We are asians ourselves and have no issue with Asian dtagf, but in a brand like this, staff should be able to understand english, and have fluency enough for others to understand. We faced multiple issues, when contacting reception for baby equipment needs. The hotel itself is quite dated no doubt and a refurbishment is due. Half the lifts dont work and they dont tell you that not all lift call buttons work! The shower is 60’s. The makeshift club lounge was a joke. I did enjoy free access to Virgin active gyms and the hotel should consider offering this to guests even after refurbishing is complete. Overall, a big disappointment. Thanks to the manager for the free rollaway which was appreciated but not enough to cover up for other issues we faced.

Stayed with fiends for 60th birthday nice conveniant position great breakfast ,comfy bed

Customer review rating 3.5/5

Matt Friends - Confirmed reviews ALL

Booked 2 suites with club acsess and romance packages that wasnt there when we arrived.Had some issues with the food at the club and booking into our suites. But overall we enjoyed our stay there just needs to be some more attention given to your business.

Bonjour Mr. K., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. We're sorry to hear about the discrepancies with your booked packages and the issues you encountered during your stay, particularly with the food at the Club and the booking in process for your Suites. Rest assured, we will address these concerns internally to ensure better attention to detail and smoother experiences for our guests in the future. Despite these challenges, we're glad to hear that you still enjoyed your overall stay with us. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience Mr. K.. If there's anything else we can assist you with, please don't hesitate to contact us. Sincerely, Cassia Schwager Assistant Manager

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Other web-users rate our hotel

  • 1,741 reviews 9.4/10 Location
  • 3,661 reviews 6/10 Room
  • 3,956 reviews 7.8/10 Service
  • 39 reviews 7.3/10 WiFi
  • 1,484 reviews 5.1/10 Comfort
  • 1,338 reviews 4.1/10 Amenities
  • 1,071 reviews 6.1/10 Vibe
  • 948 reviews 6.9/10 Breakfast

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