Novotel Praha Wenceslas Square 4 stars

Customer review rating (ALL Rating) 4.4/5 1,855 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Fitness center and indoor heated swimming pool, sauna.

  • Selection of international and local cuisine.

  • High speed WIFI.

  • 5 minutes walk from Wenceslas Square.

  • 30 minutes drive from Vaclav Havel Airport. Accessible by public transport.

Our accommodation(s)

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Hotel location

Novotel Praha Wenceslas Square

38 Katerinska
12000 PRAGUE
Czech Republic

GPS:50.074942, 14.428032

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVO2

Local and international specialties. Dietetic menu also available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,855 reviews

TripAdvisor Rating  4.0/5  2,273 reviews

Family city break.

TripAdvisor rating 5.0/5

PaulaM89 Families - TripAdvisor review

Not long back from a 3 night break at Novotel Praha. Myself, husband and our 1 year old daughter had a lovely stay. On arrival the reception staff were pleasant enough and gave us details about the hotel. Once in our room we realised they hadn’t left a travel cot out for our daughter but housekeeping arrived with one within a few minutes of saying to reception. The room was still very spacious with this in it too. The room was clean and housekeeping came each day we were there. We found the room to be really warm so had to have the air con on at the beginning of March haha! Breakfast was lovely with a decent selection. We used the bar a few times when we got back to the hotel after our days of sightseeing and it was nice and relaxed. We also used the restaurant one evening and the food was really good so I’d recommend eating there to try it out! Didn’t have any issues with staff. The location was good and it wasn’t a long walk to the centre. I would definitely return.

Helpful and friendly staff

Customer review rating 4.5/5

Rob M. Friends - Confirmed reviews ALL

Well located and comfortable hotel. Room as you would expect at a Novotel

Excellent!

Customer review rating 4.5/5

Gabriel F. Couples - Confirmed reviews ALL

Friendly staff! Good rooms!!

Customer review rating 0.5/5

Felix Business - Confirmed reviews ALL

Not for a business trip. Useless staff at desk. Good for dinning despite short offer. No room service at all, not even a cold sandwich. The restaurant closes to soon.

Dear Felix, Thank you for sharing your feedback about your recent stay at Novotel Praha Wenceslas Square. We appreciate you taking the time to let us know about your experience. We are sorry to hear that our staff at the front desk did not meet your expectations. We take your comments seriously and will address this with our team to ensure that we provide a more helpful and efficient service in the future. We understand that the limited dining options may have been disappointing. Your feedback regarding the restaurant closing time will be taken into account as we strive to improve our services and meet the needs of our guests. Once again, thank you for your valuable input. We hope to have another opportunity to welcome you back in the future and provide you with a more enjoyable stay. Best regards, Frantisek Dvorak Front Office Manager

Underwhelming experience

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

All in all I did not have a particularly positive experience due to payment and customer service issues, and would reconsider staying in Novotel in future business trips to Prague.

Dear guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced during your stay. Amex cards are accepted in our hotel and we do have a contract but there is unfortunately some technical issue which is being solved by the provider. Not only our hotel is experiencing this issue. Unfortunately it is not in our hands to fix. We all hope the problem is solved quickly. We can use the payment link at the moment and it is possible to pay by Amex card. We apologize for the issue with room service. I am sharing this with our F&B manager to be improved. This can not happen in the future. We appreciate your understanding and hope to have the opportunity to welcome you back in the future and show you our improvements. Warm regards, Frantisek Dvorak Front Office Manager

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Other web-users rate our hotel

  • 943 reviews 9.2/10 Location
  • 1,043 reviews 6.4/10 Room
  • 1,009 reviews 8.2/10 Service
  • 13 reviews 9.4/10 WiFi
  • 844 reviews 8.8/10 Breakfast
  • 503 reviews 5.9/10 Cleanliness
  • 332 reviews 6.2/10 Pool
  • 250 reviews 5.1/10 Vibe

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