Mercure Sao Paulo Nacoes Unidas Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,567 reviews

Mercure Sao Paulo Nacoes Unidas Hotel - Image 1
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Mercure Sao Paulo Nacoes Unidas Hotel - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • No charge for children aged 12 or under staying with their parents

  • Hotel in São Paulo with a pool, sauna, and gym in the play area

  • Less than 10 minutes away from the Transamérica Expo Center

  • 33-minute drive to access Anhanguera Highway

  • 14-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Mercure Sao Paulo Nacoes Unidas Hotel

R Prof Manoelito de Ornellas 104, Chacara Santo Antonio
04719040 SAO PAULO
Brazil

GPS:-23.63194, -46.71082

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BOM JARDIM

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,567 reviews

TripAdvisor Rating  3.5/5  656 reviews

Well located, very friendly and nice employees, rooms quality not so good.

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Overall experience was ok. The first room I got was for disabled people, which is not my case, the room was not clean and the water from the shower overflooded the bathroom. It was a bad feeling coming after an overnight flight from Europe and don't feel comfortable in the room. I had to complain. I got afterwards a much better room, but it was unsatisfying situation. Breakfast was good.

Dear Cluadia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Robson Almeida Front Desk Manager Mercure SP Nações Unidas

Need renewals and staff training

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The hotel is outdated in some instances. Staff needs to be trained and sometimes is overwhelmed. Typical example during breakfast if you order they tend to forget your order and regarding the chambermaid does not replenish shampoo, tissues, etc unless you asked for it. As part of the accord group they don't offer the amenities assigned to your level.

Dear Selma , Thank you for your review. The impressions and comments of our guests are extremely valuable for us to improve our services. I hope to have the opportunity to welcome you again soon. Ana Paula Kimura General Manager Mercure SP Nações Unidas

Well located, average stay

Customer review rating 3.0/5

Laurentino Business - Confirmed reviews ALL

Well located. Helpful staff at the front desk, but VERY POOR catering (restaurant and breakfast).

Dear Laurentino , Thank you for your review. The impressions and comments of our guests are extremely valuable for us to improve our services. I hope to have the opportunity to welcome you again soon. Ana Paula Kimura General Manager Mercure SP Nações Unidas

Customer review rating 4.5/5

Jaime F. Couples - Confirmed reviews ALL

Só faltou o early check in

Prezado Jaime, Obrigada por sua avaliação. As impressões e comentários de nossos hóspedes são de extrema valia para melhorarmos nossos serviços. Espero ter a oportunidade de recebe-lo novamente em breve. Ana Paula Kimura Gerente Geral Mercure SP Nações Unidas

Tax bill too long to be sent

Customer review rating 2.5/5

Manoel D. P. N. Business - Confirmed reviews ALL

Still waiting for tax bill issued on email I informed on front desk on check in and checkout making sure it was the proper one.

Dear Manoel decio Pinheiro N., Dear Mr. Manoel, good morning! Thank you for rating. A little while ago I sent you the invoice in your email as requested. I remain available. Sincerely, Robson Almeida Coordenador de Recepção Mercure SP Nações Unidas

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Other web-users rate our hotel

  • 228 reviews 9.4/10 Location
  • 676 reviews 7/10 Room
  • 579 reviews 8.1/10 Service
  • 18 reviews 6.3/10 WiFi
  • 331 reviews 7.6/10 Breakfast
  • 248 reviews 6.7/10 Cleanliness
  • 142 reviews 3.2/10 Value

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