Mercure Paris La Défense Grande Arche Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 904 reviews

Mercure Paris La Défense Grande Arche Hotel - Image 1
Mercure Paris La Défense Grande Arche Hotel - Image 2
Mercure Paris La Défense Grande Arche Hotel - Image 3
Mercure Paris La Défense Grande Arche Hotel - Image 4

Description

Hotel extras

  • Easy loft room in an urban industrial style, leafy and serene patio

  • Co-working Easy-work spaces, box for 2 to 8 people per hour or 1/2 day

  • Gym available for limited numbers

  • 11 Easy life seminar rooms, 500m ², daylight and modular

  • Right next to La Défense Arena, with 10 minute downtown access via RER A

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Paris La Défense Grande Arche Hotel

17/20 Esplanade Ch. de Gaulle, Rue des Trois Fontanot
92000 NANTERRE
France

GPS:48.895195, 2.223648

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

LE BAR

The bar in the heart of our hotel, overlooking the patio, is the perfect place to enjoy a drink and benefit from our "La Boutique" catering offer.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  904 reviews

TripAdvisor Rating  3.5/5  821 reviews

Not geeat

Customer review rating 1.5/5

Aishling C. Business - Confirmed reviews ALL

Smells. Not clean

When you like the noise of the metro kedengkedengkedeng between 05:30 and 01:00h, incl vibrations, this is your place

TripAdvisor rating 1.0/5

Erik_de_Man TripAdvisor review

A hotel where you can enjoy every metro passing underneath, including a room shaking (i was in 304). Ridiculously loud. Breakfast mediocre and not ready in time, be prepared to face closed breakfast room doors, no croissants/pain au raissin because they forgot to bake them, and cold scrambled eggs. Staff was not receptive to complaints and started talking French with eachother not knowing I understand French perfectly as well............you should never ever start lying to your customers......Never ever again as this lousy experience came at a significant pricetag. Not worth the money at all, being there for business purposes a good quality sleep is paramount, and believe me, this hotel guarantees extremely poor sleep and mediocre breakfast. 2/10 score (and I have seen some hotels all over the world)

Good stay and fantastic staff.

Customer review rating 4.5/5

Tunde Friends - Confirmed reviews ALL

The staff were extremely helpful and I'd like to particularly thank Melody for her assistance in making my check in very comfortable.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback ! I will share your comments with our team and especially with Mélody! I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Léonore Wolff Guest Experience & Quality Manager

Central location and good design

Customer review rating 4.5/5

Ali S. Business - Confirmed reviews ALL

It was easy to check in and room was modern and nice designed. The only comment is about toilet was in separated door.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback and I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as this one. Sincerely, Léonore Wolff Guest Experience & Quality Manager

Good location but experience within the hotel was not entirely satisfactory.

Customer review rating 2.5/5

Cm Couples - Confirmed reviews ALL

The location was the most suitable part of Paris for our purposes. The room we were allocated was on the first floor - nearest to the unavoidable train noises - and given that the hotel did not seem busy that was disappointing. The room was warm which is a good thing. We opened the window to adjust the temperature so that we didn't need the noisy (and environmentally unfriendly) air conditioning. On night of Monday, 5 February, the courtyard outside Reception was used by three people (presumably guests) to drink, talk and smoke. This happened after midnight and was continuing after 1 am at which point I went down to remonstrate with the night porter and the people in the courtyard. The sounds there echo loudly. It's unsuitable for the courtyard to be used when any noise there is less that 15 meters away from first floor bedrooms. It was disappointing that we, as guests, had to point this out.

Dear Mr. M., We thank you for taking the time to complete our satisfaction questionnaire. It is true that our location enables our guests to get to the center of Paris in less than 10 minutes, but it also means they feel the vibrations when the RER passes under the hotel. We understand that this can be a problem, but unfortunately that evening we were unable to offer you a room on the upper floors, as rooms in the same category as yours were no longer available. On the subject of the group of guests chatting in the courtyard, we also understand that this can create a noise nuisance when you are standing directly above it, with the window open. We should have asked them to keep their voices down directly, and we sincerely apologize for the inconvenience. We sincerely hope that you will give us the opportunity to welcome you better next time and wish you a very pleasant weekend, Best regards, Léonore Wolff Guest Experience & Quality Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 328 reviews 7.2/10 Location
  • 467 reviews 6.7/10 Room
  • 475 reviews 8.2/10 Service
  • 313 reviews 4.6/10 Comfort
  • 180 reviews 8.7/10 Breakfast
  • 161 reviews 6.5/10 Cleanliness
  • 97 reviews 5.6/10 Vibe
  • 75 reviews 4.2/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Nanterre