Mercure Bordeaux Château Chartrons Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 2,050 reviews

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Mercure Bordeaux Château Chartrons Hotel - Image 1
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Mercure Bordeaux Château Chartrons Hotel - Image 4
81 cours Saint-Louis, 33300 BORDEAUX, France

Description

Hotel extras

  • Located in the characteristic Chartrons quarter

  • Private parking garage (charges apply) with a maximum height of 6 ft. 3 in (1.9 m)

  • Bus 5 downtown just across the hotel. 10-minute walk to streetcars B and C

  • Bar open from 6:30am to midnight/Brasserie open daily from midday to 2pm and from 7pm to 10pm

  • 24/7 food in partnership with Potes & Boc

Our accommodation(s)

Hotel location

Mercure Bordeaux Château Chartrons Hotel

81 cours Saint-Louis
33300 BORDEAUX
France

GPS:44.859339, -0.569155

Telephone
Fax +33 5 56 69 15 21

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Le C

Le C, your new restaurant in Bordeaux's historic Chartrons district! A rich menu with seasonal cuisine that's bursting with flavor. Awaken your senses with our signature dishes paired with grand cru wine.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,050 reviews

TripAdvisor Rating  3.5/5  1,182 reviews

Nice staff but super uncomfortable bed

Customer review rating 2.0/5

Sophia Solo - Confirmed reviews ALL

The staff were very friendly at check in / out and the hotel lobby was nice. however the location of the hotel was very far out, there wasn’t many cafes, restaurants or shops nearby unless you walked 20 minutes. Also lots of construction going on around the hotel. The main reason for my low rating was my room and bed. I was staying alone, yet they put me in a room with two single beds. The beds were tiny, I would say about the size of a bed in boarding school. Also the pillows and bed were super uncomfortable, so much so that i woke up multiple times during the night and had a restless sleep and then woke up with neck pain. Additionally in a 4 star hotel, I would expect some amenities provided but there was nothing except hand and body wash. Overall, it’s an okay hotel but definitely wouldn’t be classifying it a 4 star hotel.

Dear Ms K., Thank you for sharing your comments with us. We are delighted to hear that you found our staff friendly and that you enjoyed the hotel lobby. We are sorry that you did not appreciate the location of the hotel. To get to the hyper centre of Bordeaux, you had the option of taking the bus which stops 20 metres from our hotel and could therefore get to Place Tourny in 15 minutes. I'm sorry that we weren't able to tell you about the Chartrons market 10 minutes' walk from the hotel, which has many cafés and restaurants and is in a typical Bordeaux district. With regard to your room, we regret that the bed layout did not meet your expectations. Our single beds are larger than the standard size (1mx2m instead of 0.90mx1.90m) and were changed at the beginning of February, which may explain their firmness. The Mercure brand has decided to switch its soaps and shampoos to dispenser format in the room and to stop offering mini products in the interests of the environment. As a result, you will no longer find any mini-size products at Mercure. We look forward to welcoming you back and providing you with a better experience. Sincerely, Géraldine Chateau Operations Manager

well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

too hot, no AC was possible. a bathrobe was scratched.

Very friendly staff, nice bar and restaurant available

Customer review rating 4.5/5

Regmed Couples - Confirmed reviews ALL

Stayed for second time in the Hotel Mercury Chateau Chartrons at Bordeaux, France. Newly refurbished room with nice queen size bed and comfortable bathroom. Quiet with two windows you can open as requested. Nice feeling all around in the room. On a closer look, and if you are picky, some decoration finishes might have been done better (finger prints on new paint, wall paper not cut or glued properly on the edges…). But as said, good enough feeling for the price.

Cher, Nous vous remercions de partager votre expérience lors de votre récent séjour à l'Hôtel Mercure Bordeaux Château Chartrons. Nous sommes ravis d'apprendre que vous avez trouvé notre personnel très amical et que vous avez apprécié nos installations de bar et de restaurant. Nous apprécions vos commentaires concernant les finitions de la décoration et les transmettrons à notre équipe afin d'assurer un niveau de qualité supérieur à l'avenir. Meilleures salutations, Jeanne, service réception.

Great room - helpful staff. Good location for town and Le Palais

Customer review rating 4.5/5

Sean F. Business - Confirmed reviews ALL

Great.

Dear, Thank you for your positive review. We are delighted to read that you enjoyed your stay with us, especially our accomodation and our helpful staff. We look forward to welcoming you back soon. Best regards, Jeanne, front desk team.

Nice looking building, friendly staff, room cleaning and repair to be improved

Customer review rating 4.0/5

Regmed Families - Confirmed reviews ALL

Very good experience with staff, friendly and happy to help. Room located at the back of hotel above some ventilation system. Not the quietest with windows ajar. Bathroom with moulds around shower cubicle seals and bath with holder not properly fixed. Could be easily improved. Staff made aware at checkout.

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Other web-users rate our hotel

  • 560 reviews 8.2/10 Location
  • 1,155 reviews 6.7/10 Room
  • 950 reviews 8.4/10 Service
  • 12 reviews 7.4/10 WiFi
  • 487 reviews 8.2/10 Breakfast
  • 300 reviews 6.4/10 Cleanliness
  • 297 reviews 4.9/10 Food
  • 13 reviews 2.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.