Novotel Perth Langley 4 stars

Customer review rating (ALL Rating) 4.1/5 2,049 reviews

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Description

Hotel extras

  • Complimentary Wi-Fi, work desk, Smart TV with Foxtel iQ

  • Panoramic city or Swan River views

  • Two on-site restaurants, bars and 24-hour room service

  • Gymnasium and a relaxation center on the hotel's top floor

  • Perth city Free Transit Zone

Our accommodation(s)

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Hotel location

Novotel Perth Langley

221 Adelaide Terrace
6000 PERTH
Australia

GPS:-31.958731, 115.867767

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,049 reviews

TripAdvisor Rating  4.0/5  2,985 reviews

Customer review rating 4.5/5

Sarah Friends - Confirmed reviews ALL

Lovely staff and room thanks....would be better if free parking was available

Dear Sarah D., We very much appreciate your comments regarding your stay at the Novotel Perth Langley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Hardy Novotel Perth Langley

Good location , below average bathrooms, tired looking rooms

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Check in is very slow , No outdoor space at L12, Finians is drab and poor food ( Try the Squid its rubber)

Dear Ian G., Thank you for taking the time to tell us about your experience at the Novotel Perth Langley. I am sorry to hear about the slow check-in with Pablo, which we will follow up and the squid at Fenians. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures at the front office and Fenians to address the issues raised and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mark Hardy Novotel Perth Langley

Good room, some power outlets are not available.

Customer review rating 3.5/5

Yoshi Business - Confirmed reviews ALL

Good room, especially bed was very good. Some power outlets (e.g. above fridge, under the desk) were not available. (Hot water pot was not working with the outlets).

Dear Yoshiki S., We very much appreciate your comments regarding your stay at the Novotel Perth Langley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to the power outlets, a key is required to be inserted at the room entrance to activate all the electrical sockets in the room. It may need to be fully pushed down (with two clicks) for it to work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Hardy Novotel Perth Langley https://www.novotelperthlangley.com.au/

Dated but comfortable

Customer review rating 3.5/5

Ali Business - Confirmed reviews ALL

The room and bathroom was dated, however clean and comfortable.

Dear Ali G., We very much appreciate your comments regarding your stay at the Novotel Perth Langley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am currently working through our refurbishment plans for the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Hardy Novotel Perth Langley https://www.novotelperthlangley.com.au/

No room avaialble upon arrival - transferred to the Vines hotel - an hours drive from the city

Customer review rating 2.0/5

Matt Business - Confirmed reviews ALL

Arrived late - had checked in and advised of after 11pm arrival, arrived to be told all city hotels were fully booked and 4 other guests had been trasferred to other hotels. Was told no choice other than to go to the Vines - an hour away by car. Next day same issue to return to the city, had to ask 3 different staff about the taxi reimbursement that was offered. Next day power outage caused the TV not to work, was told either wait until the next day or change rooms. fortunatley there was an empty room I could change to.

Dear Mathew C., Thank you for taking the time to tell us about your experience at the Novotel Perth Langley. I am sorry that your experience was less than satisfactory; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please feel free to reach out to me on H1…, so I can ensure a better service on your next visit. Sincerely, Mark Hardy Novotel Perth Langley

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Other web-users rate our hotel

  • 859 reviews 8.4/10 Location
  • 1,514 reviews 5.6/10 Room
  • 1,324 reviews 7.7/10 Service
  • 55 reviews 5/10 WiFi
  • 571 reviews 5.1/10 Comfort
  • 522 reviews 6.5/10 Cleanliness
  • 451 reviews 7.4/10 Breakfast
  • 386 reviews 5.9/10 Value

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