Novotel Sydney Brighton Beach 4.5 stars

Customer review rating (ALL Rating) 4.3/5 497 reviews

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Novotel Sydney Brighton Beach - Image 1
Novotel Sydney Brighton Beach - Image 2
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Novotel Sydney Brighton Beach - Image 4
Cnr Grand Pde and Princess St, 2216 SYDNEY, Australia

Description

Hotel extras

  • All of our spacious rooms include balconies

  • Outdoor pool now open to all ages

  • Newly opened restaurant for buffet breakfast and bar open

  • Large number of suites with bathtubs and sweeping bay views

  • Central location only 14km to Sydney CBD and 10 minute drive to the airport

Our accommodation(s)

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Hotel location

Novotel Sydney Brighton Beach

Cnr Grand Pde and Princess St
2216 SYDNEY
Australia

GPS:-33.960121, 151.156433

Telephone
Fax +61 2 9556 5119

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant

A signature buffet breakfast served 7 days a week.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  497 reviews

TripAdvisor Rating  3.5/5  2,380 reviews

It was incredible experience

TripAdvisor rating 5.0/5

701shivanv TripAdvisor review

You can't ask for a better place to stay then this place. Staff are very helpful and generous, rooms were very well maintained and clean. Bathroom and their amenities are perfect. Nice food and drinks. All over experience was great. Cheers.

Dear Shivan, Thank you for taking the time to tell us about your recent experience at Novotel Sydney Brighton Beach. We are delighted that you had a great experience during your stay with us. We appreciate the compliments regarding our helpful staff members, our well maintained newly renovated rooms and our tastebud tantalising food. Our team take pride in our hotel to ensure that our guests have a wonderful experience. We thank you for choosing to stay with us at Novotel Sydney Brighton Beach and we look forward in welcoming you back in the near future. Kind regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Families not welcome

Customer review rating 0.5/5

Jj Families - Confirmed reviews ALL

It was disappointing to see children being treated unfairly over Easter by not being allowed to use a warm pool and instead the warm indoor pool was left unoccupied whilst guests who weren't 18 had to swim in a cold pool where even the outdoor spa wasn't heated. Alternatively they could sit in their rooms feeling disappointed as in the past they always had access to the indoor pool. Management were only interested in making excuses. Parents also didn't enjoy the indoor pool as they needed to supervise their children around the outdoor pool. No winners!

Dear Janet, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations due to the weather outdoor pool being cold; please allow me to express my sincerest apologies. As you have kindly mentioned, and as per the transparency on our website & pre arrival emails, the indoor pool is part of the GYM which is an Adults only facility. Thank you for your lovely feedback regarding your in-room experience, I will certainly pass on your lovely compliments to our housekeeping team. Thank you again for taking the time to share with me your honest feedback, on what we could have done better during your time with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Sophia and the team (Saroj) never seem to disappoint. We have stayed in the city again after staying at Brighton and although the city is practical, the same service, rapport and feeling did not exist like it did at Brighton. Super effort as always.

Dear Khaled, Thank you kindly for your lovely review & ongoing loyalty to the Novotel Sydney Brighton Beach. The staff and I are truly appreciative of your lovely feedback and are ecstatic to hear you felt well looked after. I would like to take this opportunity on behalf of all our staff to truly thank you for sharing your kind feedback, as it truly touches our hearts when our hospitality and effort is appreciated. At the Novotel Sydney Brighton beach, it’s truly our mission to be a heartist at every opportunity during the guest's journey. Been a heartist is about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with all our guests. Thank you again for your kind feedback, loyalty and we hope to see you again soon for another magnificent journey with us. I look forward to welcoming you in the near future. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

Families not welcome

TripAdvisor rating 1.0/5

Janet M TripAdvisor review

It was disappointing to see children/teenagers being treated unfairly over Easter by not being allowed to use a warm pool and instead the warm indoor pool was left unoccupied whilst guests who weren't 18 had to swim in a cold pool where even the outdoor spa wasn't heated. Alternatively they could sit in their rooms feeling disappointed as in the past they always had access to the indoor pool. Age doesn't determine responsibility. Management were only interested in making excuses. Parents also didn't enjoy the indoor pool as they needed to supervise their children around the outdoor pool. No winners!

Dear Janet, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations due to the weather outdoor pool being cold; please allow me to express my sincerest apologies. I also wanted to thank you for bringing this to my attention personally at the gym and acknowledging the information available on the booking platform is current, transparent and accurate advising our guests Indoor pool is adults only being a Gym facility. We hope you will give us the opportunity to better serve you in the near future. As always, thanks for your loyalty. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

DO BETTER

TripAdvisor rating 1.0/5

Kim Khong H Solo travel - TripAdvisor review

Our stay at this hotel was mediocre. We are rating this place 3 stars. The buffet food was great and the place was stunning. Those are the main things that gave the 3 stars. The pool was a big let down for our family though. Although it t was beautiful, it wasn’t heated at all. The pool that was heated was an indoor pool , which was reserved for adults. My kids weren’t able to enjoy a nice, warm swim because the water was freezing. Do you want your guests to freeze it to death? I don’t think so. So, to anyone who is planning to bring their kids here, please don’t or they are going to freeze to death because of the stupid policy that only allows adults into the heated pool. Do better Novotel. We wouldn’t stay here again until if it weren’t for the cold pool. Thanks for reading.

Dear Kim Khong H, Thank you for taking the time to tell us about your experience at the Novotel Sydney Brighton Beach. I am sorry that your experience did not meet your expectations due to the weather outdoor pool being cold; please allow me to express my sincerest apologies. I also wanted to thank you for bringing this to my attention personally at the gym and acknowledging the information available on the booking platform is current, transparent and accurate advising our guests Indoor pool is adults only being a Gym facility. I will certainly pass on your compliments to our Restaurant team and rest of the hotel team about the place being stunning after refurbishments. We hope you will give us the opportunity to better serve you in the near future. Best Regards, Sophie Fontana Guest Experience Manager Novotel Sydney Brighton Beach

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Other web-users rate our hotel

  • 521 reviews 8.6/10 Location
  • 1,022 reviews 7.1/10 Room
  • 697 reviews 7.5/10 Service
  • 24 reviews 4.8/10 WiFi
  • 394 reviews 3.8/10 Amenities
  • 334 reviews 4.8/10 Cleanliness
  • 208 reviews 5.9/10 Food
  • 205 reviews 4.3/10 Pool

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