Novotel Sunshine Coast Resort 4 stars

Customer review rating (ALL Rating) 4.1/5 4,163 reviews

Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4

Description

Hotel extras

  • Cafe, Bar and Restaurants overlooking private lagoon and swimming pool

  • Private saltwater lagoon with complimentary use of kayaks and catamarans for all guests

  • Walking distance to the patrolled surf beach, Maroochy River boardwalk and 18 hole golf course

  • Sunshine Coast Convention Centre

  • Exclusive one-of-a-kind renovated Overwater Bungalows & a brand new 3 bedroom Grand Bungalow.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Sunshine Coast Resort

270 Ocean Drive, TWIN WATERS
4564 SUNSHINE COAST
Australia

GPS:-26.631233, 153.097443

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,163 reviews

TripAdvisor Rating  3.5/5  330 reviews

Rooms need refurbishment

Customer review rating 2.5/5

Kerrie Families - Confirmed reviews ALL

Outside and reception are amazing. Rooms are old and tired. Rusty and smelly drains and can hear when the neighbours use any plumbing. Paint chipped and dusty skirting boards. Staff are fantastic and the buffet breakfast is very expensive. Does not accommodate the Accor Plus members as well as other Accor hotels. Will not go back for a very long time.

Good breakfast but hotel needs work and pool freezing

Customer review rating 2.5/5

Hannah Families - Confirmed reviews ALL

The buffet breakfast is great but the hotel needs a really good clean and paint in a lot of areas. Our room though renovated was so dusty and the wild kangaroos are stunning but you need someone cleaning up their mess. At Australia zoo we saw almost no droppings yet at the hotel it was hard to walk anywhere. The pool is absolutely freezing and spa was out of action for most of our stay. Not suitable for kids to swim which is such a shame as it’s a lovely looking pool, but they lasted 5 minutes it was so cold. Location is good if you have a car to get to other places.

Don't smile; avoid eye contact!

Customer review rating 3.0/5

Daniel Friends - Confirmed reviews ALL

My experience was already somewhat tainted as I became stressed prior to my arrival when I could not find my booking on the Accor app. Eventually I found a confirmation email. Upon arrival at the hotel the missing information was explained. Because I booked a 'conference rate', my booking was deleted from the app and I would not be entitled to any member benefits. Bizarre. The hotel is well appointed and well located, if a little tired even though rooms have been recently refurbished. But the staff seem determined to avoid customer contact. They avert their gaze when customers approach, and when they are asked a question, seem hesitant to engage or smile. The little things are missed. It poured rain for three days during our stay, but the hotel only has about 10 umbrellas! When I asked for one, I got a blank pitying look. 'They're all gone.' Similarly, when I reporting a malfunctioning espresso machine at breakfast, the person I reported it to made it clear that she was busy with other things. There were no 'deal breakers', but there was certainly no 'wow factor' either.

Decent stay

Customer review rating 3.5/5

Shannon Families - Confirmed reviews ALL

Rooms are decent. Meals are overpriced and had meals go missing twice

Expensive rooms poor old fashioned quality

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

Poor English reception , fast speaking unable to understand. Wrong information for breakfast location Room was old, small, loud rumbling noise all through night, no lighting at mirror. Cheap large Dispenser for shampoo and bath wash. Disappointing Breakfast was very very nice. A lot of selection. Thankyou.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 954 reviews 8.3/10 Location
  • 2,565 reviews 5.8/10 Room
  • 2,216 reviews 7.2/10 Service
  • 32 reviews 4.7/10 WiFi
  • 1,404 reviews 4.9/10 Food
  • 791 reviews 4.4/10 Cleanliness
  • 765 reviews 5.1/10 Comfort
  • 634 reviews 8.2/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Sunshine Coast