Mercure Strasbourg Centre Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 1,078 reviews

Mercure Strasbourg Centre Hotel - Image 1
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Description

ALLSAFE approved hotel

Hotel extras

  • City-center location, close to the cathedral and the Petite France district

  • Breakfast on the 7th floor, exceptional view

  • Undercover private car park (charges apply)

  • Certified ALLSAFE

  • Close to Sofitel for bar and restaurant

Our accommodation(s)

Hotel location

Mercure Strasbourg Centre Hotel

25 rue Thomann
67000 STRASBOURG
France

GPS:48.584833, 7.7452

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

3 breakfasts

Start your day on the top floor of the hotel where the breakfast area has a splendid panoramic view over Strasbourg. Enjoy our local specialties or, if you prefer, have breakfast in peace in your room, available until noon.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,078 reviews

TripAdvisor Rating  4.0/5  1,050 reviews

Very well located. Good Stay. Hotel worn down a little.

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Good beds. Very good personnel! Good Parking. Rooms need renovation and refurbishment. Could be cleaner.

Tres sale

Customer review rating 0.5/5

Beata Business - Confirmed reviews ALL

Extrement sale !!!!

Madame T., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Strasbourg Centre. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Soyez assurée que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Michèle Schaeffer

Old facility

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Staff is very friendly, but hotel is very old. Furniture is damaged .

Dear Olga L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Strasbourg Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for mentionning the team, sorry for not having been refurbished, we hope our tour will come soon... We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Michèle Schaeffer Directrice

Good stay

Customer review rating 4.0/5

Lars Business - Confirmed reviews ALL

Quite room.

Dear Lars Vind S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Alexandra Mourot 1ère de Réception

Good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel is well located to access the cathedral, restaurants, and shopping. Staffs at reception and breakfast room were friendly. The room was clean and spacious as in the description. Just one small remark was that we found the socks of previous customer left behind the curtain. The breakfast was very good with many choices, fresh and warm. The view from the breakfast room was also refreshing to start a good day.

Chère Madame M., Je vous remercie sincèrement d'avoir choisi l'Hôtel Mercure Strasbourg Centre pour votre séjour et d'avoir partagé vos commentaires détaillés. Je suis ravie de savoir que vous avez apprécié notre emplacement central, le service amical de notre personnel et la propreté de votre chambre. Votre satisfaction est notre priorité absolue. Je tiens cependant à présenter nos excuses pour l'incident concernant les chaussettes retrouvées dans votre chambre. Nous prenons cette remarque très au sérieux et nous allons renforcer nos procédures de nettoyage pour éviter que cela ne se reproduise à l'avenir. Nous ferons un point avec le housekeeping dès demain. C'est tout à fait inacceptable. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Strasbourg. Cordialement, Alexandra Mourot Première de Réception Hôtel Mercure Strasbourg Centre

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Other web-users rate our hotel

  • 403 reviews 9/10 Location
  • 572 reviews 5.5/10 Room
  • 496 reviews 7.9/10 Service
  • 22 reviews 2.1/10 WiFi
  • 250 reviews 7.4/10 Breakfast
  • 228 reviews 3.5/10 Cleanliness
  • 162 reviews 1.7/10 Vibe
  • 128 reviews 2.9/10 Amenities

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