Sofitel Strasbourg Grande Ile 5 stars

Customer review rating (ALL Rating) 4.5/5 2,309 reviews

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4 place Saint Pierre le Jeune, 67000 STRASBOURG, France

Description

Hotel extras

  • Our temporary ice rink at the Christmas market

  • Chef Mathieu Klein's Alsatian-inspired restaurant

  • The terrace and the retro-chic of the Link Bar

  • Private car park with valet service and charging stations

  • Our hybrid seminar areas and your events in our vineyard

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Telephone
Fax +33 3 88 15 49 99

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

TERROIR AND CO

Discerning gourmets will appreciate the cuisine offered by the chef of the Terroir and Co restaurant, Mathieu Klein. This chic, inspired and elegant bistro authentically showcases local Alsatian products.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,309 reviews

TripAdvisor Rating  4.5/5  2,096 reviews

Certificate of excellence 2023

Room Layout could have been better

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The layout of the room made it difficult to move around the room. But we did not spend much time there so it was not a big issue. We loved the furniture decorations with all of the bold velvet seating.

Dear Lori K., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Antoine Guest Relations

Wonderful stay, perfect location

Customer review rating 4.5/5

Beachdora Families - Confirmed reviews ALL

Perfect location! Easily accessible to the old part of town and the cathedral, as well as the more 'city' part north (in direction of the train station). The room (suite) was perfect for a family - the separate toilet room is a huge plus. The front desk was courteous and efficient. The turndown service was delightful. Did not get the breakfast so cannot say but there are so many delicious patissierie/boulangeries very close by. Strasbourg was simply lovely - and for now, seems somewhat under the radar for international tourists. A really enjoyable stop on our France trip.

Dear Mrs.C., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebeca, Guest Relations

Good stay close to the city center

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

We were very pleased with the very friendly staff, the services that were offered, breakfast, the location and the look & feel of the ground floor. However the room and the upper floors were not what you would expect in a 5 star hotel. The rooms were a bit outdated and showed too much little damages (the doors!!!) The same can be said about the corridors. Also in both we found dust (on lamps, behind tv…).

Dear Arne V., We genuinely appreciate your kind words regarding our friendly staff, the services provided, our breakfast offerings, our prime location, and the ambiance of our ground floor. However, we're truly sorry to hear that your experience with the rooms and upper floors didn't meet your expectations for a 5-star hotel. Your feedback regarding the outdated rooms, visible damages (particularly with the doors), and the presence of dust in the rooms and corridors is concerning and not reflective of the standards we aim to maintain. Please accept our sincerest apologies for any inconvenience caused. Rest assured, we take your comments seriously, and we will address these issues promptly with our housekeeping and maintenance teams to ensure that necessary improvements are made to enhance the overall guest experience. We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with a more satisfactory stay. Should you have any further concerns or feedback, please don't hesitate to reach out to us directly. Thank you for bringing these matters to our attention. I wish you a lovely day, Kind regards, Camille Renaud Executive Assistant

Great location

Customer review rating 4.0/5

S M. Couples - Confirmed reviews ALL

The staff are welcoming, knowledgeable, and attentive to guests. Special thanks to the concierge staff, reception staff and valets. We had one dinner at the restaurant and all of our breakfasts there (we stayed 4 nights). Dinner was delicious, the service impeccable, and the atmosphere very inviting. However, the breakfast staff did not tell us that additional items could be ordered from the menu and were included in the breakfast buffet. We only learned this on our last day. They serve scrambled eggs on the buffet, but omelettes, poached eggs, etc are available and made to order. As are waffles and pancakes. 😞 We went to the bar once, it was a great experience. Our room was adequate; it was located above the outside terrace bar where smoking is permitted. Sometimes the smoke smell would find its way into our room, (perhaps through the ventilation system?) and being non-smokers, we were disappointed. Next time we will specify a room away from the terrace. Housekeeping does not refresh the coffee station area regularly but our room was always tidied and cleaned daily. Towels were refreshed as requested. Our minibar fridge was broken on our arrival; it was fixed promptly. A request for non-feather pillows was fulfilled promptly as well. Overall, a good experience and we are likely to consider staying here again on our next trip to Strasbourg.

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebeca, Guest relations

Very dated building - not 5 *

Customer review rating 1.5/5

Linda Families - Confirmed reviews ALL

This Sofitel was a big disappointment, if I had known the state it was in, I never would have booked. The bathroom smelled of urine, the doors in the rooms were so old, the bottom was completely chipped with no paint on it. Breakfast was okay but nothing special (again for a 5*). After staying at the Scribe in Paris (also 5*) this was a real joke. We will never stay there again and will look at alternative and cheaper options.

Dear Mrs.L., We sincerely apologize for the disappointment you experienced during your stay at our Sofitel. It's disheartening to learn that the condition of the room and bathroom fell short of your expectations, and we deeply regret any inconvenience caused by the issues you encountered. Your feedback regarding the state of the bathroom and the condition of the room doors is troubling, and we assure you that we are taking immediate action to address these concerns with our housekeeping and maintenance teams to prevent such occurrences in the future. Thank you for bringing these matters to our attention, and we apologize once again for the disappointment you experienced. If you have any further concerns or would like to discuss your stay in more detail, please don't hesitate to contact us directly. Have a lovely day, Kind regards, Camille Renaud Executive Assistant

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