Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.9/5 856 reviews

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Novotel Rotterdam-Schiedam - Image 1
Novotel Rotterdam-Schiedam - Image 2
Novotel Rotterdam-Schiedam - Image 3
Novotel Rotterdam-Schiedam - Image 4
Hargalaan 2, 3118 JA Schiedam, Netherlands

Description

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA Schiedam
Netherlands

GPS:51.924583, 4.375184

Telephone
Fax +31 10 470 0656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT BOTTLES & BITES

The restaurant is stylish with a relaxed atmosphere. It's a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  856 reviews

TripAdvisor Rating  4.0/5  621 reviews

Overal good stay

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

I left one bag in toilet notify the desk 3 h after leaving, came 2 days after to pick it up , the desk told me nothing was found by cleaners.

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that your overall experience met your expectations to some degree, and we appreciate your positive comments on our hotel's cleanliness and sustainability efforts. However, we deeply regret the incident regarding your missing bag. While we maintain stringent procedures for lost and found items, we apologize for any inconvenience this situation may have caused you. Concerning your feedback on the quality and availability of our food and beverages, we constantly strive to provide a wide range of options catering to our guests' preferences and are sorry to hear that our offerings did not meet your expectations on this occasion. Rest assured, we are committed to delivering a high standard of service and guest satisfaction. We take your comments seriously and will reflect upon them to enhance our guest experience. Thank you once again for your feedback. We hope we can welcome you back in the future. Kind regards, Dorien Guest Relations Manager

Unsatisfactory for such a well known brand

Customer review rating 0.5/5

Savvy G. T. Solo - Confirmed reviews ALL

Paid over 150 euros for 1 night with no breakfast On arrival there was a special rate for 132 euros with breakfast - I asked the hotel to honour this rate as I only booked via the Accor site as a member of their loyalty scheme. They refused. The first room I was offered was 101 which literally is next to the lobby and very noisy. I had written to the hotel to request a quiet room 6 times and not received a reply for several days - as I was mourning the loss of a dear friend I wanted a quiet room. Eventually the duty manager was helpful and understanding and put me in a room on the 4th floor - despite the hotel telling me it was full. The room was clean and bathrooms clean. The bed was adequate but the doors of the rooms slam very loud - so every time a customer leaves or enters a room there is a loud BANG so I had a disturbed night trying to sleep. Perhaps the hotel could put a sign on the room doors asking customers to close the doors quietly and respect others ? The room ceiling had severe damp and mould ( I have photos) which was next to the fire sensors - I am not sure this is safe and it was off putting seeing such terrible decoration or lack of it. The same with the fridge - this had mould and yellow stains along the back of the fridge ...I would not use it as it looked dirty. There is a kettle and coffee and tea BUT the hotel gives no water to you in the room So I could not make a drink. What is the point ? The smoking area is situated very badly at the entrance of the hotel. So as a non smoker I had to walk through smoke every time I went to from the hotel. This needs to be moved to the side of the hotel entrance to respect the majority of us - non smokers. There are no shops, cafes apart from the hotel and it is situated on a busy road. The staff were helpful but I would never stay at this hotel again - it needs a full renovation and is expensive for what I received. From what I saw the hotel is very full with visitors to the gardens, sight seeing and proximity to the Cruises from Rotterdam harbour. It is probably a high profit centre for Accor but I was shocked at the state of repair. Even the chairs in the main lobby are all ripped and broken. It gives a bad message for the brand and I will not be using Accor again after being Platinum for Fairmont in the past I was so shocked I will find it hard to return especially to a Novotel - this 1 is in poor repair, expensive and not well located. Taxis seems to take 30mins to arrive and Uber is useless in this location FYI. The staff were helpful but I was disappointed in the lack of understanding of my issue with the rate and no discretion shown by them and also the email response taking 6 emails and nearly a week for them to respond.

Dear Savvy Global, Thank you for taking the time to review your stay. We are pleased to hear that you found our staff to be helpful during your stay. This is a testament to our commitment to guest satisfaction. However, we regret to hear about the issues you faced with the rate discrepancy. We strive to provide clear and consistent pricing, and we apologize for any confusion that may have arisen. Regarding your experience with room allocation, we always endeavour to fulfil guest requests for specific room placements and are glad that our duty manager was able to assist with a room change. It's concerning to hear about your observations regarding the room's condition. Please be assured that we maintain rigorous standards of cleanliness and upkeep, and we will review your comments to ensure our high standards are consistently met. We understand that a peaceful environment is important, especially during difficult times, and we regret that noise from other rooms impacted your comfort. We appreciate your suggestion regarding signage to encourage quiet door closing and will take it into consideration. While we do not currently provide complimentary bottled water in rooms, we offer a range of amenities for our guests' convenience. We will take your feedback into account as we continuously review our services. The location of the smoking area is intended to provide ease of access while considering all guests, and we regret any discomfort you experienced. We will revisit this arrangement to find a better solution. We are also actively working on enhancing our sustainability initiatives, and we will review our practices to improve upon our current efforts. We value your loyalty as a member of ALL – Accor Live Limitless and regret that you did not feel this was adequately recognized. We take such matters seriously, and we will ensure our team understands the importance of recognizing and appreciating our loyal guests. Lastly, your comments on the bar experience are noted, and we will consider how we can improve the comfort and pricing to better meet our guests' expectations. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Dorien Guest Relations Manager

Easy stay

Customer review rating 4.0/5

Mark Families - Confirmed reviews ALL

The stay was ccool, the parking was okay. Meals were as expected. But I missed my welcome drink...I was looking forward to it and it never came - maybe next time Because I had booked multiple rooms with multiple people, like I always do, it would have been nice to have one extra towel in each room - we had to request for towels and it took forever for them to come.

Dear Mark, Thank you for taking the time to review your stay. We are glad to hear that our app made your stay easier and that you had a positive dining experience at our restaurant. Our team is committed to providing excellent service, and we are delighted that this was reflected during your meals. We regret to hear about the oversight with your welcome drink and the delay with the additional towel request. Please rest assured that we aim to ensure all our guests feel valued and taken care of, and we are sorry for any inconvenience caused. Regarding the check-in experience, we strive for professionalism and warmth in all our interactions and will take your feedback into consideration to improve our guest reception. We are also concerned about the cleanliness issue you mentioned and will address this with our housekeeping team to ensure that it remains an isolated incident. On a brighter note, it is rewarding to know that your status as an ALL Gold member was recognized and that the room upgrade and late check-out benefits enhanced your stay. We are also pleased that your dinner experience met your expectations and contributed to an overall enjoyable visit. We are looking forward to welcoming you again. All the best! Dorien Guest Relations Manager

Very disapointing

Customer review rating 1.5/5

O. B. Families - Confirmed reviews ALL

The room was way too hot for comfort, we couldn't sleep, and we couldn't lower the heat either. Also, we were four but there was a pillow missing, we had to wait so long before getting it that the kids fell asleep. Then we finally went down to the reception, in our pyjamas, and had to wait there a really long time before we were finally given the pillow.

Dear B., Thank you for taking the time to review your stay. We truly appreciate your kind words about the Rituals products in our bathrooms, and it's delightful to learn that these added a touch of luxury to your stay. Our team members strive to offer warm and efficient service, and the young man and lady at the reception on the evening of March 30th are thankful for your recognition. However, we regret to hear about the discomfort caused by the room temperature and the issues with the heating system. While our rooms are designed for individual climate control, we understand the situation was not ideal during your visit. We also apologize for any inconvenience you experienced regarding the pillows for the couch-bed, and we aim to ensure all guests receive prompt service. We value the loyalty of our ALL – Accor Live Limitless members and are sorry if this was not acknowledged to your satisfaction. We hold our loyalty program in high esteem and continually work to provide recognitions that match our guests' status. Regarding the oversight of the complimentary drinks, we are addressing this to ensure our valued guests always receive the full benefits of their loyalty status. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Dorien Guest Relations Manager

Good stay

Customer review rating 4.0/5

Chris Y. Business - Confirmed reviews ALL

It was just an overnight stay, the hotel has everything you need for this

Dear Chris, Thank you for taking the time to review your stay. We are pleased to hear that you found our hotel to have everything needed for an overnight stay, and that our cleanliness and facilities met your expectations. We regret to hear that the wait time during check-in did not match the efficiency we strive for. While we always aim for a swift and welcoming check-in process, there are moments when unforeseen delays occur. We appreciate your patience and understanding in such instances. Sustainability is a core value at Novotel Rotterdam-Schiedam, and while no specific feedback was provided, we are continuously working on our Planet21 hotel initiatives to better our environmental impact. We are looking forward to welcoming you again. All the best! Dorien Guest Relations Manager

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Other web-users rate our hotel

  • 328 reviews 7.4/10 Location
  • 825 reviews 4.6/10 Room
  • 628 reviews 6.8/10 Service
  • 22 reviews 4.3/10 WiFi
  • 442 reviews 7.9/10 Breakfast
  • 415 reviews 3.6/10 Comfort
  • 406 reviews 4.4/10 Cleanliness
  • 230 reviews 3.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.